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305 Reviews of Jerry's Toyota - Service Center
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May 22, 2014
Wonderful dealership I can't say enough positive things about Jerry's Toyota. First of all, the representatives are always pleasant and courteous. I am always able to a I can't say enough positive things about Jerry's Toyota. First of all, the representatives are always pleasant and courteous. I am always able to a service appointment when I request it at the date and time requested. Whenever I arrive at the dealership, the representatives are always friendly and act like they are happy in their jobs. Which brings me to the fact that there is not a high turn around, so they must be doing something right! I bought my vehicle new from them four years ago and every year, I receive a call from my dealer, Jonathan, wishing me a happy birthday. Lastly, I have had my vehicle serviced there ever since I purchased it and have never felt that i was being overcharged. My experiences at Jerry's Toyota have always been great and I will definitely purchase my next Toyota from them. More
by symone91
February 26, 2014
I purchased my Toyota Corolla at the end 2012. It was the first new car I've ever bought, so I was pretty intimidated. The sales staff was very nice in explaining my options, from the moment I came in the do first new car I've ever bought, so I was pretty intimidated. The sales staff was very nice in explaining my options, from the moment I came in the door, through my test drive, during the purchase, and even afterwards with setting up routine service. I love my new car! It gets great gas mileage, handles well, and is rated well for safety. Each trip to Jerry's has been a pleasure, the staff is very courteous and I never have to wait longer than a reasonable amount of time for service. More
by dan33084
Employees Worked With
John Good, Ottis Mitchell
February 13, 2014
I have purchased three new vehicles from Jerrys Toyota and they have always exceeded my expectations. The professionalsm of the sales staff and management team was fantastic. At Jerrys they partner with y and they have always exceeded my expectations. The professionalsm of the sales staff and management team was fantastic. At Jerrys they partner with you from the day you purchase your vehicle & all the way through ownership. I have all my recommended and required service work done only at Jerrys Toyota. Service manager Geoff Blakely, and service advisors Ruann Williams & Sheena Colbert are the best I've ever dealt with. They are knowledgebale, experienced, and always look out for my best interest. It is a pleasure being a customer and partner of Jerrys, where they they care about me and my vehicle. A great place to do business. Thank you Jerrys. Regards, Tom Tompros / A very satisfied customer More
by tomtompros
Employees Worked With
Ruann Williams, Sheena Colbert
February 07, 2014
My service advisor, Sheena Colbert, impress me everytime with here knowledge of service. She is so impressive, I tend to keep scheduling with her because she gets it right everytime. Ms. Colbert is amazing with here knowledge of service. She is so impressive, I tend to keep scheduling with her because she gets it right everytime. Ms. Colbert is amazing and I look forward to seeing her every visit. More
by phendrick
Employees Worked With
Sheena Colbert
January 28, 2014
I had a 1994 Toyota Corolla that I bought new from Jerrys, and my car was always fixed the first time. So I'm back with my 2013 Toyota Corolla. Now that's quality! I would like to add John Good is the Jerrys, and my car was always fixed the first time. So I'm back with my 2013 Toyota Corolla. Now that's quality! I would like to add John Good is the best and is another reason I stayed with Toyota. John always let me know the work needed to keep my car running and it never broke down. Thanks John Good for your excellent service. More
by vdavis83
Employees Worked With
John Good
November 20, 2013
Bought a $20,000 Used Toyota with AWD and traction control 2 months ago and they sold it to me with 3 different types of tires and a missing tow hook cover. First, it took two weeks to get the tow hoo control 2 months ago and they sold it to me with 3 different types of tires and a missing tow hook cover. First, it took two weeks to get the tow hook cover, a $12 piece of plastic that covers the tow hook insertion in the front bumper because they called me the FIRST time and said it was ready. Then I go there and waste an hr to find that they can't find it. They sent me to used cars, service, parts, collision shop and so forth. The service manager happened to be there and saw my frustration and had to reorder it and then I had it in a few days. Now, with 4 different tires had I been driving in snowy weather it would've cause damage to my transfer case and differentials (Google 4 different tires with AWD) and tore them up and I would've been out about $4,000+ in repairs had my friend not caught the four different tires on my $20k new "used" car and I would've been stuck with a new car I'm making high payments on that I wouldn't be able to drive, so they showed right there that i was no a priority and they don't care. Next when I find out that with AWD you have to have all the same tires with the same tread design I called them so they could replace them with a set of new matching tires. I mean they get them at cost and could get new Kumos for prolly about $65.00 a piece. Being a new AWD purchaser I didn't know this was such a major issue. I called several times to set appt. with general manager to fix this and he was either out of town, late, in a meeting or just couldn't be bothered. Most likely the last one cause nobody there knows wether to sh_t or go blind when it comes to repairs. They're rude, short and just don't care about wasting your time and energy once you buy your car. Unless it's brand new of course and you take out an extended warranty and like getting the run around from a bunch of people who should be working at White Castle. Service manager tells me to meet him where I bough the car on Joppa Rd and I get there and they're calling and calling him.......no answer. Turns out he's at the Bel Air rd shop which is EVEN worse, if you can imagine. So I pack up my 2.5 yr old and drive al the way to Jerry on Bel Air Rd. I get there and of course, the service manager is in another meeting. Probably on how to fix their awful customer service, but anyways. First they tell me they're gonna get me four new MATCHING tires and I'll be set to go. Then they call back hours later and tell me, "Well you got one Good Year on the back and your spare is a Good Year so were gonna put them on the back and buy you two new ones for the front. They took the cheapest route possible and treated me like an infection all cause I didn't kiss their tails. Well, you know what, when you sell me a 20K car with tires that can tear my transmission apart and them promise me to do the right thing and then cheap out to save a lousy $130 on tires, give me the run around like a cheating spouse and never return my calls what am I supposed to do? Bake you a cake? I mean, really now. They couldn't even get me floor mats for Pete's sake. NEVER AGAIN WILL I BUY A CAR OR SEND SOMEONE THERE AGAIN. They can take their free car washes and oil changes for a year and shove it where the sun don't shine. They'd prolly ruin the paintjob. Go to Nationwide, Bob Bell, Liberty or even Sina as Jerrys is a bunch of clowns that couldn't figure out 4 + 4 with a calculator. Awful service and horrible attitudes are everywhere and they act like they're doing you a favor by being there. Absolutely the worst car buying experience I ever had.I was treated better buying an 01 Escort 10 yrs ago for $2,500 form a used car dealer in the Poconos and got better service, too!!. Their slogan is "It's all about you" but they left the "cheating" part out of it then it would be correct. Good riddance to bad rubbish as I will never set foot in there again once the few months left on my factory warranty wears off. They all suck!!! More
by 1easylay
July 22, 2013
Dealing with Sheena has always been a pleasant experience. I have had her on the last several routine service calls. She is very friendly, thorough and very conscientious in regards to explainin experience. I have had her on the last several routine service calls. She is very friendly, thorough and very conscientious in regards to explaining the issues with the car, providing options, indicating prices and time frames for completion. I feel I have left my car in good hands with Sheena. More
by pathighcove
Employees Worked With
Sheena Colbert
January 10, 2013
This message is way overdue. I was there about 4 months ago for service and my service consultant was wonderful, the quality was great and the price was fair. However, I observed some disturbing events. ago for service and my service consultant was wonderful, the quality was great and the price was fair. However, I observed some disturbing events. While in one of the offices reviewing my trucks service needs there was yelling a couple of offices away. I couldn't help but look and it was so very LOUD! I finished my business and went into the lounge. While waiting I made some inquires and found that the person yelling was the service manager, a Ms. Williams. This was disturbing since she was 'speaking' to a fellow employee. She was irate, irrational and condensending. As the person on the other end of this burage tried to explain it just got louder! Anyway, I returned for some more work recently and apparently things haven't changed. This time she was yelling in front of the parts department with a CUSTOMER! One time might be a fluke, but two times...months apart? I think you might have a problem. Training may be in order. I've come there for years and have never experienced anything like this throughout those years. I'm not ready to give up on Jerrys but I do feel differently when I think about scheduling my wifes camry. I don't want her to observe this behavoir and I really feel bad for the employees! Good luck. I really just thought someone should know. You may contact me by email if you wish to discuss this horrible experience further. Thank you for your time. More
by jerryscustomer
Employees Worked With
Ruann Williams
November 20, 2012
First of all Jayne (service advisor) was great. Here First of all Jayne (service advisor) was great. Here is my issue: My wife's 2011 Camry has 29000 miles on it. It was purchased new at Jerrys (a First of all Jayne (service advisor) was great. Here is my issue: My wife's 2011 Camry has 29000 miles on it. It was purchased new at Jerrys (as well as us purchasing a corolla and a FJ Cruiser from them in the past 4 years). The Camry has been serviced here from day 1, has been kept up to all specifications, tire rotations, oil changes by the dealer etc... The tires started making noises. I dropped the car off yesterday Jayne said they would take a look at it and get back to me. She called last night and stated that the tires are making noise, and there is nothing they can do besides replace them to get rid of the noise. (one tire did have a nail in it). When I purchased the car we were told that we would receive tires for life, (which I was informed today that means $150 credit per tire) my tires were not low enough tread to qualify. I asked if a service manager could call me back and was told on November 19 they would. I never heard anything. November 20 at 11:30 I called and was put on hold for 27 min. No one took a message and said they would have someone call me back, finally I hung up called again. Spoke to Jayne she said a manager would call me. 2:15 still had heard nothing so headed to the dealership. On my way to the dealership Jayne called and said they had an offer for me and they would credit 150 per 3 tires. Which would still cost around $400 to replace on my end. I still had not had the opportunity to speak to a service manager, that is all I have requested. I have a few questions I want answered by them and thats all. All that I asked is to speak to a manger. Statements: 1. I have purchased 3 new cars from Jerrys in the past 4 years. 2. I have referred both of my brother in laws to purchase cars from Jerrys which they both have. (more than happy to provide the names and vehicle makes) 3. We have purchased a business car there Questions/Problems: 1. Why would my tires make a noise like that when I purchased brand new from them, had rotated there etc? That is not my problem. I purchased a NEW car and had it serviced there for a reason. 2. Why will they work like heck to sell me the 3 vehicles, have 2 managers in to close deal and I cannot get the courtesy of a phone call from a manager when I have a service issue. When I was purchasing the car I could not get them to stop calling. 3. I have been a loyal customer that has spent around $70,000 in vehicles not including service in 4 years and my future business is going to be lost because the tires on a year and a half old car with 29,000 miles on it are making a terrible noise on the highway, and I am told to live with it. (Not to mention they were not the clearest on the tires for life deal) More
by rbcjake
November 13, 2012
Absolutely TERRIBLE experience! I've been in the customer service/sales/service industry over 15 years and am embarrassed for the upper management and Toyota name. This "service manager" needs to 1. Not be e service/sales/service industry over 15 years and am embarrassed for the upper management and Toyota name. This "service manager" needs to 1. Not be employed where her family (son) is paid based on the work he's sent. 2. She could use a lot of coaching on how to be a manager bc all I saw was her trying to dictate, discriminate and control situations that were "beyond" her. I was told by Ruann, "it would be in my best interest, to wait until her son could work on my car"! Not only is that unprofessional, what does that say about the rest of "her" employees??? Are they not capable or bc it's a costly repair (over $3000) she would like her son to reap that commission??? I had my vehicle removed from there and taken somewhere I know treats their employees fair. I find that businesses with happy employees offer the most for their customers, not who play favorites and treat the other employees like xxxx !! I'm sure her child could've used the money but since he was so busy that it would be 3 days before he could look at my vehicle and the rest of the shop was empty, I'm sure someone else could have as well (and I'm sure there was someone else just as qualified!)! More
by JennaJH
Employees Worked With
Ruann Williams
