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294 Reviews of Jerry's Toyota - Service Center
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June 01, 2012
Let me first start off by saying that I had purchased two cars from this company. Both experiences thus far had been superior. Unfortunately the sales rep John Huemmer that I bought my car from has moved on cars from this company. Both experiences thus far had been superior. Unfortunately the sales rep John Huemmer that I bought my car from has moved on from the company. I'm a female and hardly know anything about cars. I like to rely on the Service advisors to tell me what I do and do not need because I trust them. When I bought my Car it came with two years worth of free oil changes. I was told by an advisor that a car should have its oil changed every 5k miles thus thats what I had been doing, My mother had taken my car in for the last service and the advisor told her that I had been using my free oil changes for no reason because it's actually every 10k that my car needs a change. Not only that but the next day when I went to get into my car I found a 4inch switch blade knife under the drivers seat of my car. I transfer small children in the car daily, so you can imagine my SHOCK when I found the knife. My mother and I then called Jerry's Service Department and Spoke to John who asked us to bring the knife in. We did just that and to my surprise John was very nonchalant about the whole ordeal, No sincere apology , did not even offer a handshake at the end of it. I was quite taken back. I mean the knife was not in my car prior to it being taken in for service thus it had to fall out of someones pocket while working on the car. The length of the blade is considered illegal which makes the person who it belonged to guilty of carrying a weapon, and yet I still haven't received a proper apology or recognition from the GM who by the way I e-mailed almost a month ago. That being said I no longer will do business with Jerry's. My family who have purchased at least 4 cars from them will being going elsewhere also and I strongly intend on telling my friends about the horrible customer service I received. I feel as though I deserved not only a sincere apology but a response e-mail or phone call from the General Manager. By far the worst Experience in a dealership ever. More
by KPhipps88
Employees Worked With
John Good
December 07, 2011
***AlertAlertAlert**** Hey Guys - I'm not one to ***AlertAlertAlert**** Hey Guys - I'm not one to complain but tonight I just had to take the time out to write about my experience @ Jerry's Toyot ***AlertAlertAlert**** Hey Guys - I'm not one to complain but tonight I just had to take the time out to write about my experience @ Jerry's Toyota 8001 Bel Air Rd. I know each person's experience is different. I made a service appointment for 6:30pm today after I noticed my tire pressure light stayed on and wouldn't go off when I left for work this morning. I arrived at the dealership to have my car serviced around 6:20pm. The service advisor was Ms. Jennifer Standish who wrote up my ticket. After sometime went by Jennifer came to tell me that the rear passenger side tire was unrepairable due to some large pieces of metal in the tire. Luckily for me they had the tire in stock. She informed me that the tire would cost me about $290 to replace. In turn I informed her that I purchased the road hazard protection through Jerry's from a company called MAG when I brought the vehicle. Why she didn't already know this beats me! After she verified my information with Ethan from finance she told me that she attempted to call MAG but their hours of operation are only from 9 to 5. So, because MAG was closed she told me that I would have to wait until tomorrow before she could process my claim. My other option was to pay out of pocket and wait to be reimbursed. Not one to take what someone tells me at face value I attempted to call the number myself just for my own verification while she was standing right next to me and they were closed just like she said. As I was ending the call with MAG Ms. Standish started to walk away as I called out to her to inform what I was going to do. Needless to say she ignored me perhaps perturbed at the fact I didn't take her word that MAG was closed. Seeing that she was perturbed with me over the fact that I didn't take her word about MAG I wasn't going to chase her down after-all I was the only customer in the service area at that time so there's no question that she heard me calling her. I was then referred to Ethan in finance whose department was originally responsible for selling me the road hazard protection warranty back when I brought the vehicle. I explained the situation to him and how I thought it was ridiculous that my only two options were to bring back the car in the morning during MAG's business hours or pay out of pocket and wait to be reimbursed. Being that this is the primary vehicle for my wife and kids I opted to do the safest things which was to pay out of pocket and wait to be reimbursed. I'm disappointed that Ms. Standish treated me the way she did. But, I'm most disappointed with the fact that my claim couldn't be processed because of MAG's business hours. Afterall, why should I have to put out my own money when I have a warranty and Jerry's Toyota knows I have a warranty but they won't process the claim themselves knowing full well that this claim is admissible and not to mention they have a pre-exisiting relationship with this vendor they introduced me too. All I'm saying overall is that Jerry's may be a great place to get a vehicle but trying to get them to honor a warranty is a hassle. Oh, and by the way after everything was said and done I finally left the dealer at 8:45pm tonight. Don't go to Jerry's because they'll give you the run around when it comes to honoring warranties. Nia S More
by amefica
Employees Worked With
Jennifer Standish -Ethan Roth - Night Manager New Car Sales
November 29, 2011
I went in to get an oil change and the customer service was exceptional and very helpful. My service advisor was Sheena and she was timely and assisted me through the process. Her personality was very we was exceptional and very helpful. My service advisor was Sheena and she was timely and assisted me through the process. Her personality was very welcoming which made me feel more comfortable and at ease. I would recommend this dealership, and especially Sheena, to people I know. More
by nhatdang
Employees Worked With
Sheena Colbert
November 24, 2011
I love coming to Jerry's because of the efficient service. Sheena makes me feel welcome and takes all the information on my car in order to provide me the best service. It's seems just a little time service. Sheena makes me feel welcome and takes all the information on my car in order to provide me the best service. It's seems just a little time has passed and Sheena is there to let me know my car is ready. Sheena's efficient demeanor in getting the job done keeps me from being anxious. The waiting room for the customers is cleaned and packed with free coffee and tea and other snacks. A large screen tv provides diversion while we wait. The atmosphere is perfect. Thanks also to the mechanics and other service providers at Jerry's for making my experience perfect each time I come. Sheena keeps me coming back for service... Go Sheena. More
by Kingborn7774
Employees Worked With
Sheena
April 01, 2011
my van was 3000 miles from the end of the warranty, they found a leak I did not know existed and repaired the problem I was having all under warantee. They also offered to replace parts (I paid for) while found a leak I did not know existed and repaired the problem I was having all under warantee. They also offered to replace parts (I paid for) while the labor was covered under the warranty for the problems. they have saved me quite a bit of money. now to wait and see if my original problem is fixed. but they are still a good dealership. More
by love2crop
Employees Worked With
Ian in service
March 15, 2011
Jason was professional, courteous and friendly to me and family. Jason, and all the other Jerry's Toyota representatives, made buying a GREAT used SUV a pleasant experience! I will recommend Jason and Jer family. Jason, and all the other Jerry's Toyota representatives, made buying a GREAT used SUV a pleasant experience! I will recommend Jason and Jerry's Toyota time and time again! Thanks! More
by bridgethamel
Employees Worked With
Jason Henry
December 01, 2010
My service adviser, John, is exceptional. I live approximately 30 miles away and I will take both my vehicles in for service, just to have John take care of us. The customer service he provides is w approximately 30 miles away and I will take both my vehicles in for service, just to have John take care of us. The customer service he provides is well worth the drive and time. I recommend everyone who has a Toyota to go see John for Service. John is professional and very personable. Making appointments for both my Toyota and Nissan is always so easy. While I'm there, he always keeps me updated and if there are additional recommendations, he always gives me his personal opinion (which is greatly appreciated). More
by lisashell
Employees Worked With
John Good
November 13, 2010
Since last year Jerry's Toyota customer service gone from quite good to bad, unfortunately. Today it was too much for me to bear, a routine oil change has turned to a big headache. I cannot believe that it t quite good to bad, unfortunately. Today it was too much for me to bear, a routine oil change has turned to a big headache. I cannot believe that it takes 4 hours to get oil change!!! In addition, unauthorized charges for some staff you never asked. So you end up paying, as if not they threaten you to keep your car another three hours to put back your old oil plug in. Last time it took for them two hours and 40 min to change my wife's car oil. More
by Biraarya
Employees Worked With
Jennifer Craig
August 09, 2010
I've had the opportunity to deal with Jerry's service team sooner than I would have liked. My 2010 RAV 4 started having problems in late June with what turned out to be a timing chain tensioner. The ne team sooner than I would have liked. My 2010 RAV 4 started having problems in late June with what turned out to be a timing chain tensioner. The necessary parts were on back order for five weeks and once they arrived, we had the unfortunate experience of having to return the car four times before the repair was successfully completed. I'm keeping my fingers crossed with this last repair. My first reaction to the ordeal was to become angry at the people doing the work. It was only with time that I realized my issue is with Toyota, not Jerry's, and the problem of faulty or failing parts is as much a frustration for the dealer as it is for the customer. And so while I cannot say that I have been pleased by the performance of my car to date, I do want to acknowledge the team at Jerry's for their professionalism, courtesy and fortitude. Dealers sometimes get a bad reputation, not always undeserved, but perhaps sometimes customers have unrealistic expectations that can account for as much of the problem. Once the folks at Jerry's realized what was happening, Jason, Jamie and Joy all went out of their way to be accommodating and helpful. For that I am very appreciative. More
by good-doc
Employees Worked With
Jason, Jamie and Joy
July 18, 2010
Did our 6-month service and had several settings altered (removed the annoying backup beep). The service done by the shop itself was done well, and the staff was helpful. The one problem was with our bo (removed the annoying backup beep). The service done by the shop itself was done well, and the staff was helpful. The one problem was with our body work. We had several scratches to remove, and apparently the dealer has someone come in one day a week to do these jobs. The scratches were removed, but the job was not cleaned up very well. There is a white waxy substance on our window frames which does not come off. There was dust all over the area of the scratches. Just not very professional. More
by baltimoreprius
Employees Worked With
Sheena Colbert, Sheena Colbert
