Jerry's Toyota - Service Center

I purchased my Toyota Corolla at the end 2012. It was the first new car I've ever bought, so I was pretty intimidated. The sales staff was very nice in explaining my options, from the moment I came in the do first new car I've ever bought, so I was pretty intimidated. The sales staff was very nice in explaining my options, from the moment I came in the door, through my test drive, during the purchase, and even afterwards with setting up routine service. I love my new car! It gets great gas mileage, handles well, and is rated well for safety. Each trip to Jerry's has been a pleasure, the staff is very courteous and I never have to wait longer than a reasonable amount of time for service. More

I have purchased three new vehicles from Jerrys Toyota and they have always exceeded my expectations. The professionalsm of the sales staff and management team was fantastic. At Jerrys they partner with y and they have always exceeded my expectations. The professionalsm of the sales staff and management team was fantastic. At Jerrys they partner with you from the day you purchase your vehicle & all the way through ownership. I have all my recommended and required service work done only at Jerrys Toyota. Service manager Geoff Blakely, and service advisors Ruann Williams & Sheena Colbert are the best I've ever dealt with. They are knowledgebale, experienced, and always look out for my best interest. It is a pleasure being a customer and partner of Jerrys, where they they care about me and my vehicle. A great place to do business. Thank you Jerrys. Regards, Tom Tompros / A very satisfied customer More

My service advisor, Sheena Colbert, impress me everytime with here knowledge of service. She is so impressive, I tend to keep scheduling with her because she gets it right everytime. Ms. Colbert is amazing with here knowledge of service. She is so impressive, I tend to keep scheduling with her because she gets it right everytime. Ms. Colbert is amazing and I look forward to seeing her every visit. More

I had a 1994 Toyota Corolla that I bought new from Jerrys, and my car was always fixed the first time. So I'm back with my 2013 Toyota Corolla. Now that's quality! I would like to add John Good is the Jerrys, and my car was always fixed the first time. So I'm back with my 2013 Toyota Corolla. Now that's quality! I would like to add John Good is the best and is another reason I stayed with Toyota. John always let me know the work needed to keep my car running and it never broke down. Thanks John Good for your excellent service. More

Bought a $20,000 Used Toyota with AWD and traction control 2 months ago and they sold it to me with 3 different types of tires and a missing tow hook cover. First, it took two weeks to get the tow hoo control 2 months ago and they sold it to me with 3 different types of tires and a missing tow hook cover. First, it took two weeks to get the tow hook cover, a $12 piece of plastic that covers the tow hook insertion in the front bumper because they called me the FIRST time and said it was ready. Then I go there and waste an hr to find that they can't find it. They sent me to used cars, service, parts, collision shop and so forth. The service manager happened to be there and saw my frustration and had to reorder it and then I had it in a few days. Now, with 4 different tires had I been driving in snowy weather it would've cause damage to my transfer case and differentials (Google 4 different tires with AWD) and tore them up and I would've been out about $4,000+ in repairs had my friend not caught the four different tires on my $20k new "used" car and I would've been stuck with a new car I'm making high payments on that I wouldn't be able to drive, so they showed right there that i was no a priority and they don't care. Next when I find out that with AWD you have to have all the same tires with the same tread design I called them so they could replace them with a set of new matching tires. I mean they get them at cost and could get new Kumos for prolly about $65.00 a piece. Being a new AWD purchaser I didn't know this was such a major issue. I called several times to set appt. with general manager to fix this and he was either out of town, late, in a meeting or just couldn't be bothered. Most likely the last one cause nobody there knows wether to sh_t or go blind when it comes to repairs. They're rude, short and just don't care about wasting your time and energy once you buy your car. Unless it's brand new of course and you take out an extended warranty and like getting the run around from a bunch of people who should be working at White Castle. Service manager tells me to meet him where I bough the car on Joppa Rd and I get there and they're calling and calling him.......no answer. Turns out he's at the Bel Air rd shop which is EVEN worse, if you can imagine. So I pack up my 2.5 yr old and drive al the way to Jerry on Bel Air Rd. I get there and of course, the service manager is in another meeting. Probably on how to fix their awful customer service, but anyways. First they tell me they're gonna get me four new MATCHING tires and I'll be set to go. Then they call back hours later and tell me, "Well you got one Good Year on the back and your spare is a Good Year so were gonna put them on the back and buy you two new ones for the front. They took the cheapest route possible and treated me like an infection all cause I didn't kiss their tails. Well, you know what, when you sell me a 20K car with tires that can tear my transmission apart and them promise me to do the right thing and then cheap out to save a lousy $130 on tires, give me the run around like a cheating spouse and never return my calls what am I supposed to do? Bake you a cake? I mean, really now. They couldn't even get me floor mats for Pete's sake. NEVER AGAIN WILL I BUY A CAR OR SEND SOMEONE THERE AGAIN. They can take their free car washes and oil changes for a year and shove it where the sun don't shine. They'd prolly ruin the paintjob. Go to Nationwide, Bob Bell, Liberty or even Sina as Jerrys is a bunch of clowns that couldn't figure out 4 + 4 with a calculator. Awful service and horrible attitudes are everywhere and they act like they're doing you a favor by being there. Absolutely the worst car buying experience I ever had.I was treated better buying an 01 Escort 10 yrs ago for $2,500 form a used car dealer in the Poconos and got better service, too!!. Their slogan is "It's all about you" but they left the "cheating" part out of it then it would be correct. Good riddance to bad rubbish as I will never set foot in there again once the few months left on my factory warranty wears off. They all suck!!! More

Dealing with Sheena has always been a pleasant experience. I have had her on the last several routine service calls. She is very friendly, thorough and very conscientious in regards to explainin experience. I have had her on the last several routine service calls. She is very friendly, thorough and very conscientious in regards to explaining the issues with the car, providing options, indicating prices and time frames for completion. I feel I have left my car in good hands with Sheena. More

This message is way overdue. I was there about 4 months ago for service and my service consultant was wonderful, the quality was great and the price was fair. However, I observed some disturbing events. ago for service and my service consultant was wonderful, the quality was great and the price was fair. However, I observed some disturbing events. While in one of the offices reviewing my trucks service needs there was yelling a couple of offices away. I couldn't help but look and it was so very LOUD! I finished my business and went into the lounge. While waiting I made some inquires and found that the person yelling was the service manager, a Ms. Williams. This was disturbing since she was 'speaking' to a fellow employee. She was irate, irrational and condensending. As the person on the other end of this burage tried to explain it just got louder! Anyway, I returned for some more work recently and apparently things haven't changed. This time she was yelling in front of the parts department with a CUSTOMER! One time might be a fluke, but two times...months apart? I think you might have a problem. Training may be in order. I've come there for years and have never experienced anything like this throughout those years. I'm not ready to give up on Jerrys but I do feel differently when I think about scheduling my wifes camry. I don't want her to observe this behavoir and I really feel bad for the employees! Good luck. I really just thought someone should know. You may contact me by email if you wish to discuss this horrible experience further. Thank you for your time. More

We take our 2005 Toyota Sienna van to Jerry's Toyota last week for scheduled recall work and newly extended warranty work for the power passenger door. The cable that opens and closes then door corrupted and week for scheduled recall work and newly extended warranty work for the power passenger door. The cable that opens and closes then door corrupted and had to be cut to be able to open and close manually. The next day we receive a call from service woman advising the two recall issues have been completed, but not before trying to scare the wife into believing the car needs a timing belt and several hundred dollars worth of minor repairs; air filter replacement $66, etc. No, just fix the recall items and the door. Oh, we can't fix the door as parts aren't in. Excuse me, you said parts were available and made the appointment. No, you gonna have to bring it back later. I ask to talk to someone in charge, owner, manager. I'm told Jerry is the owner but he's dead. What? Ok, the service manager will call you. An hour or so later some man calls, says he's the PR rep, and is calling due to the service manager forgetting and feeling bad about not getting back to you, so she asked me to call. So I after a short conversation, I'm wondering who is this guy as he spoke as if he didin't know what was going on. He said I work for the dealership ... I said you work for Jerry's? He states, "No, Jerry's dead". I said what? Is that some kind of joke? After rambling I asked to talk to the Sales Manager. I just want to know why an appointment was made for our car to fix the door, how come I'm being told now it could be weeks or months till they get the parts. Around 7:00 pm, the service manager calls. I advised him I would like to talk to the Sales Manager but he said he was the one I had to talk to. He then goes on to tell me we shouldn't have had the appointment made for the sliding door as no inspection had been done. I said whoever made the appointment never said anything regarding an accessment. Basically our car has been there all day and night and the door is still not fixed. Then the Service Manager starts harping on we don't do our service work at Jerry's and the air filter being dirty. I said what about the car getting fixed? He advised the parts would be ordered and it could be weeks or months till they received the parts, then we would be able to fix the door. Again, they accessed the door and ordered the parts need to correct problem. A couple days later we get a call to bring the car down parts are in, be done in 4 hours. Yesterday the wife takes the car down and dropped it off. 4 hours later nothing ... 8 hours. still waiting as we goto bed, nothing the next morning ... then at 1:00 pm call comes in advising the bracket on the door is broke and is going to cost $300 plus, then added it'll also cost you $150 to get the part painted. When the car was taken in, the bracket and slide worked perfectly. The door could be manually opened and closed with no problem or effort involved. In fact, the cable operating the door jammed the door and broke when the bracket jammed and started scratching the paint in the first case. I asked to talk to the service manager and instead get called back from a service person saying the bracket was broken and not under warranty. I again asked to speak to the service manager who last week was apologizing and saying anything we can do to help, but I was advised several more times the bracket is broke and needs replacement. I arrived at the dealership to pickup the vehicle before anymore damage can be inflicted. The service manage came out and I explained to him the door jammed when the cable became binded in the bracket. There is no way my wife or myself could damage the bracket as its enclosed behind the door and body of the van. He said Mr. Chaney you're obliviously not happy with our service so take your business elsewhere. We don't want your business so leave our lot. I said that's fine but you broke the door and it scrapes when moving binding up. It wasn't like that when we brought the car in, the door worked perfectly in manual mode with no scraping. The door in auto mode at this time will not shut completely, and looses motion and swings backwards. The door as it is "fixed" by Jerry's now is a hazard and I have a feeling a serious injury will be the result. When our daughter step thru the side door to sit, she told us the carpet where you enter was marked with black markings. My wife looked at the carpet and told the Service Manager something black and sticky is on the carpet. The Service Manager said the whole carpet is dirty. When my wife tried to show him the marks she was referring to, he again said the whole carpets dirty, and to get in her van and leave as they do not want as business. They lie, do incomplete work, spoil the inside of the car where they worked, left the airbox cover off during their inspection, break our previously working side door, and tell my wife and I to leave and not come back as they do not want our business. I'm stunned. My family has been purchasing Toyota's since 1974 when I bought my first 1973 Celica ST. Since then we have purchased 20 plus Toyota's between family. The Service Manager lacks basic customer service skills but after the two "Dead Jerry's" comments I can see training and people skills are missing from the head down. Unbelievable. At the end of the day is our car went with the door operating manually fine with no issues. It is returned to us 12 hours later then the four advised with the door in non-working order. This is definitely a safety issue as with three young children riding in the back of the car, a situation may arise where response to get to the children or remove the children could be hampered and life-threatening with the door as repaired by JERRY'S TOYOTA. Any suggestions on how to proceed against a group of rude and discourteous people would be appreciated as the comments and actions of Jerry's Toyota staff regarding the safety of my children, place them in a perilous position with the installation of a defective door that is not working as designed. More