Jerry's Toyota - Service Center

Didn't Find or Fix The Real Problem Hauled my Rav 4 with a flat tire to Jerry's because I heard loud metallic sounds after blowing tire. Jerry's found nothing and plugged the leak. After Hauled my Rav 4 with a flat tire to Jerry's because I heard loud metallic sounds after blowing tire. Jerry's found nothing and plugged the leak. After I got home, I found a bulge on the sidewall that apparently had been overlooked by the repair person. They also found no source for the metallic sound. I called the service department and found that Jerry's did not stock the Toyo tire and that it would have to be ordered. But, before the order could be placed, I would have to appear in person with my credit card. They would not take the card info over the phone. I contacted another Toyota dealer who ordered the tire without my even having to provide a credit card in advance. The other dealer also found the source of the metallic sounds. Embedded in the tire was a 7" metal spike that somehow was overlooked by Jerry's person! Th More

Problem fix on my car Very friendly and extremely helpful. I was very pleased especially for them they were very busy. Fixed are problem quickly. I would recommend them Very friendly and extremely helpful. I was very pleased especially for them they were very busy. Fixed are problem quickly. I would recommend them to anyone. More

Great Team Work! I have enjoyed my experience with Jerry's with the factory recall on my Tundra. From my appointment phone call with Gina to meeting Sheena Colbert, J I have enjoyed my experience with Jerry's with the factory recall on my Tundra. From my appointment phone call with Gina to meeting Sheena Colbert, Jerry's Toyota was the place to go. I was in and out in an hour with a rental car ans my Tundra was done by days end. Thank you, Sheena and Jerry's! Great Team Work! More

Service excellence I recently had 100K service on my 2006 Avalon and very pleased with the customer service. M's Yolanda Stanley was very courteous and professional as I recently had 100K service on my 2006 Avalon and very pleased with the customer service. M's Yolanda Stanley was very courteous and professional as she ministered to my service needs. There was a issue which caused me to come back to the dealer however it was addressed immediately and all is well. More

Smoke and Mirrors On 2/9/15 I took my vehicle to Jerry's Toyota for my 35000 mile service. My tires were showing wear so I asked if they should be replaced. They said On 2/9/15 I took my vehicle to Jerry's Toyota for my 35000 mile service. My tires were showing wear so I asked if they should be replaced. They said my "tires forever warranty" was invalidated because I did not replace my cabin air filter at the 30000 mile service but they would let that go if I now bought a filter. When I went back to my 30000 mile service the reason I did not replace the filter was because their service technician said that it was okay. I have documentation that shows this. I bought the new one this time because even though my filter had not been inspected I wanted everything to stay compliant. After the vehicle was taken in for service I was advised that I needed front brakes. I was not having any brake problems or brake noises but wanted to be safe so I said okay. I agreed to the advertised brake special of $99.95. When I reviewed my invoice I noticed they did charge me the $99.95 but also charged me an additional $235.00 to turn the rotors. I called the parts department and was told that new rotors were only $106.00 a piece for a total of $212.00. Less than the amount of turning the old rotors. The labor would be the same so this makes no sense. I did not authorize this additional cost and only agreed to the $99.95 amount. This additional amount was never explained to me or agreed upon. The parts were never returned to me for inspection. I am requesting a full refund of the brake service and other unauthorized services. More

Worst ever I was at your shop today (Oct 25) for both an oil change for my corolla, and because I received this invitation to attend the clearance event, and bec I was at your shop today (Oct 25) for both an oil change for my corolla, and because I received this invitation to attend the clearance event, and because a couple of days ago someone from this dealer called me to suggest buying my car. Anyway, the lady who hangs the tags in the cars looked for any assistant service manager to help me, they were busy, until Frank Casey showed up, she asked him to take my car, he kinda did not like it, and asked the lady in (front of me) why not asking the other employees, she replied they are all busy, I walked with him through the glass door to his office, he looked to his left and said again to the lady, see they are not all busy!!! He did not say hi, did not introduce himself, and did not maintain eye contact with me at the beginning started typing on the computer. Then asked, what kind of service you need, I said oil change, he said that would be 39 something. I said, that is not what I paid last time, he said that's our price and that probably there was some kind of special offer, I replied no, no offers or anything. He replied, okay, should get your car back? I said YES. He left the office asked someone to get the car without saying a word to me. I decided not to do this service at the dealer, not to talk about selling my used corolla and looking the clearance deals because of this person. And most likely not coming to this dealer again. More

Wonderful dealership I can't say enough positive things about Jerry's Toyota. First of all, the representatives are always pleasant and courteous. I am always able to a I can't say enough positive things about Jerry's Toyota. First of all, the representatives are always pleasant and courteous. I am always able to a service appointment when I request it at the date and time requested. Whenever I arrive at the dealership, the representatives are always friendly and act like they are happy in their jobs. Which brings me to the fact that there is not a high turn around, so they must be doing something right! I bought my vehicle new from them four years ago and every year, I receive a call from my dealer, Jonathan, wishing me a happy birthday. Lastly, I have had my vehicle serviced there ever since I purchased it and have never felt that i was being overcharged. My experiences at Jerry's Toyota have always been great and I will definitely purchase my next Toyota from them. More

I purchased my Toyota Corolla at the end 2012. It was the first new car I've ever bought, so I was pretty intimidated. The sales staff was very nice in explaining my options, from the moment I came in the do first new car I've ever bought, so I was pretty intimidated. The sales staff was very nice in explaining my options, from the moment I came in the door, through my test drive, during the purchase, and even afterwards with setting up routine service. I love my new car! It gets great gas mileage, handles well, and is rated well for safety. Each trip to Jerry's has been a pleasure, the staff is very courteous and I never have to wait longer than a reasonable amount of time for service. More