Jerry's Toyota - Service Center

length of service time 4 1/2 hours is too long for an appt. change for 4 new tires and 3 month check up. Too long to sit at dealership. 4 1/2 hours is too long for an appt. change for 4 new tires and 3 month check up. Too long to sit at dealership. More

Highlander service John Good is excellent in keeping me informed on what work is needed ,why it is needed and when we can expect th he car to be ready for pickup. John Good is excellent in keeping me informed on what work is needed ,why it is needed and when we can expect th he car to be ready for pickup. More

DONE WITH JERRYS I bought my tundra in 2009 love the truck, will never go back to Jerry's. They have been servicing my truck sense I bought it. Twice in the past I c I bought my tundra in 2009 love the truck, will never go back to Jerry's. They have been servicing my truck sense I bought it. Twice in the past I caught them trying to screw me on unnecessary repairs. Once I was told I needed a new seat cover that cost over $700, I took it home and fixed it my self for $0. Some clips needed to be reattached and screws were missing. Then I was told I needed brake pads and rotors, they said the rotors were worn/rusted beyond repair. Again I took it home, and after bending a breaker bar and twisting a 4 way lug wrench trying to remove the lug nuts I ended up using a 3/4 inch impact that struggled to remove them because there "technician's severely over torqued them. The pads did need replaced but they lied about the rotors, the only rust on them was where every other rotor in the world is rusted, were the pads don't touch. And the latest incident cost me $221, again there "technician" over tightened the drain plug on the oil pan and stripped it. Their reasoning was because the truck had over 100 thousand miles on it (BS). The bill started at $805, I ended up paying $221 for their screw up. As I said, I love the truck but it will never pass through their doors again. More

Return for same issue Mary was a great. She was very helpful during my unexpected service visit. I would love to have Mary as my service advisor every visit !!! Thank yo Mary was a great. She was very helpful during my unexpected service visit. I would love to have Mary as my service advisor every visit !!! Thank you for your help and understanding, Mary !!! More

I thought everything went very well Pleasant nice and clean service was good Price was good representative was courteous kind I like the way they met you at the door with a smile they Pleasant nice and clean service was good Price was good representative was courteous kind I like the way they met you at the door with a smile they explained everything in detail the building was very clean the condiments we're great and the bathrooms were nice and clean More

Quality customer service Helpful staff, well priced service, completed on time. Truly the definition of quality customer service. I will be back every 5,000 miles Thank Helpful staff, well priced service, completed on time. Truly the definition of quality customer service. I will be back every 5,000 miles Thank you! More

I received excellent treatment. I came in for a multiple point inspection and as expected received excellent service. I will always come back to Jerry's Toyota and recommend others t I came in for a multiple point inspection and as expected received excellent service. I will always come back to Jerry's Toyota and recommend others to you as well. More

new tires all went well except it took much longer than I thought. The service lady was very nice but I cannot remember her name. I have no other comment. all went well except it took much longer than I thought. The service lady was very nice but I cannot remember her name. I have no other comment. More

Great service I will always keep coming back for the excellent service & for Fletcher's great follow up and personal attention. Fletcher goes out of his way to ke I will always keep coming back for the excellent service & for Fletcher's great follow up and personal attention. Fletcher goes out of his way to keep the relationship More