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Jerry's Toyota - Service Center

Baltimore, MD

4.3
295 Reviews

295 Reviews of Jerry's Toyota - Service Center

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May 03, 2019

I’ve never been treated so horrible I dealt with stefani immediately after my car was flooded by her attendants. She was helpful at the moment by getting me into a loaner vehicle while t More

by Kevmoran1101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stefanie Leone
May 09, 2019 -

Jerry's Toyota responded

We are sorry for your frustration. As you know, this is being handled offline, and we will continue to do so.

May 02, 2019

Best customer experience The Service Director cares about Jerry’s customers so much he was willing to pick up and deliver the 90 year old Mother’s car She loves him and I lov More

by Tertaffy1$
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Diskin, Tabitha A.
May 03, 2019 -

Jerry's Toyota responded

Thank you for leaving us such a nice testament to our service department!

March 25, 2019

Worst Dealership Ignorant manager who cannot even offer to fix my car after damaging my latch during an oul change. Mr. Mike is very rude and ignorant More

by Joey123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Diskin, Erin Lober
Mar 26, 2019 -

Jerry's Toyota responded

We're sorry to see you had an unfortunate experience. Feel free to email our General Manager, Matt Bukowski if you'd like to discuss your experience further. (MattB@jerrysautogroup.com)

September 24, 2018

Yolanda’s wonderful customer service! We took our car in for brakes. Every time we sit down with Yolanda it’s always a pleasant visit. She made sure we had a shuttle and didn’t wait long a More

by Karen I
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2018 -

Jerry's Toyota responded

Thank you so much for your kind words. We really appreciate you taking the time out of your day to share your experience with everyone –and we agree, Yolanda is truly a gem to have on our team! We count ourselves lucky for having team member like her on our team. We look forward to working with you again in the future.

July 10, 2018

Always satisfied I came in for routine maintenance (oil change, tire rotation, etc). Yolanda was friendly as always and I received quality service. Keep up the great w More

by 06Sequoia
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2018 -

Jerry's Toyota responded

Thank you for leaving this 5-star review! We appreciate your feedback.

March 01, 2018

Had an issue that was professionally resolved I bought a 2017 Toyota Camry from this dealership in December 2016 and was happy, I started to have a problem with a horrible smell in my car over tim More

by Michael S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Southard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Votta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2018 -

Jerry's Toyota responded

Hello Michael, we would like to thank you for taking the time to leave us insight into your experience here at Jerry's Toyota. We're always ready for a challenge, and will do whatever it takes to have you leave happily in the vehicle you want. We hope you enjoy your new 2018 Camry!

February 23, 2018

ABSOLUTELY awesome!😁 I came to get the annual oil change and met Vernyl and struck up a conversation. He spoke with me about a 2018 Avalon and i had a 2016 Avalon. I wa More

by Black beauty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Verlyn Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Bukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hamid Dadpay
Feb 26, 2018 -

Jerry's Toyota responded

Wow! Talk about an awesome day! What's better than getting a new car for basically the same as you were paying before? We hope you enjoy your new Avalon!

February 09, 2018

Frame replacement 2009 Tacoma Very very satisfied my husband had his frame replace no stress at all went as smooth silk no issues GREAT JOB!!!!!Jennifer Standish & Paul the tech Th More

by Tacomaman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Standish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul weisnewski, Brian Riffey
Feb 15, 2018 -

Jerry's Toyota responded

Thanks for taking the time to leave us a comment Tacomaman! We look forward to being your go-to destination for any service your Tacoma may need!

October 19, 2017

Great Customer Service Always enjoy getting my car serviced at Jerry's. Yolanda is spectacular!!! She has excellent customer service skills and is very knowledgeable. She More

by cwhite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2017 -

Jerry's Toyota responded

We're happy to hear you always have such a great experience! Yolanda is great, isn't she? We look forward to having you back!

Oct 25, 2017 -

Jerry's Toyota responded

We're happy to hear you had such a wonderful experience. Yolanda will be pleased with your kind words.

September 18, 2017

Worst experience of oil change I had my car serviced with regular maintance. Oil light on a few days later, the car also make louder noise. I checked oil level. What surprised me is More

by WS123
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ruann Williams
Sep 19, 2017 -

Jerry's Toyota responded

Greetings WS123, Our Service Manager will be reaching out to you shortly to resolve the situation. We'll get your car towed back here ASAP and provide you with a courtesy rental vehicle for the time being. We sincerely apologize for the inconvenience!

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