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Jerry's Toyota - Service Center

Baltimore, MD

4.2
284 Reviews

284 Reviews of Jerry's Toyota - Service Center

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April 02, 2017

Average Nothing stellar or terrible to report about my experiences at this dealership. The customer service is mediocre especially when it comes to scheduling More

by Clear and direct
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shahram Javan
Apr 03, 2017 -

Jerry's Toyota responded

Hello! On behalf of Jerry's Toyota we'd like to thank you for taking the time to review us. We appreciate the favorable rating, but are concerned with how you found our service scheduling to be mediocre. If you would like to further explain your disappointment, you can email our Service Fixed Operations Director Mike Diskin at mdiskin@jerrystoyota.com. We look forward to seeing you again!

March 20, 2017

Service Department Review I came in to get a replacement mirror installed on my car. There were issues with shipment and it didn't get done until a few days after it was suppos More

by J P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shahram Javan
Mar 24, 2017 -

Jerry's Toyota responded

Thank you for the 5-star rating. We appreciate your business. Sincerely, Matt Bukowski General Manager

March 08, 2017

Excellent service for our vehicle in a timely manner. I waited for our vehicle. We love our Toyota & that it takes regular gas. The service team is excellent si More

by Patty
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary
Mar 09, 2017 -

Jerry's Toyota responded

Thank you for sharing your experience. We appreciate your business. Sincerely, Matt Bukowski General Manager

March 07, 2017

Excellent customer service and excellent in the community I took my Toyota Tundra in to have a seat belt recall fixed and it was fixed in a timely and efficient manner while I received fantastic customer serv More

by Mike K.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Bolander
Mar 09, 2017 -

Jerry's Toyota responded

Thank you for sharing your experience. We are pleased to be able to sponsor your team. Sincerely, Matt Bukowski General Manager

March 01, 2017

great service Great service the price was reasonable the atmosphere was friendly. The service peeople were knowledgeable. They cleaned my car really well. I didn't More

by moe1959
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Standish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2017 -

Jerry's Toyota responded

Thank you for sharing your service experience. We appreciate your business. Sincerely, Matt Bukowski General Manager

March 01, 2017

oil change & winter special I am very satisfied with the work performed on my car and will return when more service is needed to be done on my car More

by George Wood Sr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Standish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2017 -

Jerry's Toyota responded

Thank you for sharing your review, we are here to help with all of your vehicle needs! Sincerely, Matt Bukowski General Manager

February 26, 2017

My experience was quite favorable. I was in and out in an ho I was please with the level of customer service provided. The staff were very attentive to my needs. They made me feel like I mattered even though the More

by Sharon Queen
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christa Kurek
Mar 09, 2017 -

Jerry's Toyota responded

Thank you for sharing your experience, we appreciate your business. Sincerely, Matt Bukowski General Manager

February 24, 2017

Dependable, convenient, quality and friendly service. Jerry's Toyota has always given me personal & quality service. I get easy access to appointments,top service, fair price, good hours, car washes if we More

by Solera Kay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Standish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul ? Mechanic
Mar 09, 2017 -

Jerry's Toyota responded

Thank you for your 5-star rating, we appreciate your business. Sincerely, Matt Bukowski General Manager

February 24, 2017

excellent service when its time for service of my vehicle, I can aways count on good service , friendly faces, and peace of mind knowing that my vehicle is in good hand More

by Eugene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2017 -

Jerry's Toyota responded

Thank you for sharing your review, we appreciate your business. Sincerely, Matt Bukowski General Manager

February 23, 2017

Fantastic The young lady in service was exceptional. Always courteous and precise. I appreciate her knowledge and expertise about my rav4.The experience is alw More

by Benjamin Taylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2017 -

Jerry's Toyota responded

Thank you for sharing your service review, we appreciate your business. Sincerely, Matt Bukowski General Manager

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