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Jerry's Toyota - Service Center

Baltimore, MD

4.2
305 Reviews
Call Service Center (410) 661-5700

305 Reviews of Jerry's Toyota - Service Center

Sort by
October 19, 2022

Poor customer service and staff long wait time advisor didn’t have good service manager never came More

by ahmedjackson8019
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Brooke Cymaek
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Oct 20, 2022 -

Jerry's Toyota responded

Thank you for leaving us feedback on your visit, if you would like to discuss the inadequacies of your visit further, please email our Service Director Jessica Montoya at jsmithson@jerrysautogroup.com or give us a call at 410-661-5700.

October 14, 2022

The service rep, Brooke Cymek, was very professional. She answered all my questions and contacted me as soon as my truck repairs were complete. She was readily available when I arrived to assist me in co More

by Chuck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brooke Cymaek
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Oct 17, 2022 -

Jerry's Toyota responded

Thank you for taking the time to leave us such a stellar review and kind words on Brooke! We look forward to seeing you on your next visit!

October 05, 2022

They are friendly, efficient and dedicated and reliable. Their service charges are affordable than others. More

by modenik.18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Skylar Dipietrantonio
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Oct 06, 2022 -

Jerry's Toyota responded

Thank you for taking the time to leave us a stellar review!

September 26, 2022

Service advisor, Kristopher Brunson, was great. He provided excellent advisor service. Service itself was rated as 4 because one of the problems still exists.since leaving rhe dealership. More

by sbrinasimmons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Brunson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2022 -

Jerry's Toyota responded

Thank you for taking the time to leave us a detailed review of your experience. We appreciate your kind words on Kristopher! We would like to hear more about your experience with the existing problem on your vehicle since leaving the dealership. If you would like, please feel free to email our Service Manager Neal Hillenburg at nhillenburg@jerrysautogroup.com or give us a call at 410-661-5700. Thank you.

September 14, 2022

Excellent service received today. They very welcoming and addressed all my service needs. Thanks for great work. More

by abubakar
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Paul
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Sep 15, 2022 -

Jerry's Toyota responded

Thank you for taking the time to leave us a wonderful review! It is our pleasure to serve you and thank you for choosing Jerry's!

August 26, 2022

Happy with the service never have a problem every one is nice like it better when we could pull up and get service right away More

by Hammerstein02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khalid Delagarde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray DeCastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Son, Paul Southard, Brooke Cymek, Domonique Beatty
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Aug 29, 2022 -

Jerry's Toyota responded

We love to hear how wonderful your experience was! Thank you for taking the time to leave it!

Aug 29, 2022 -

Hammerstein02 responded

Always a pleasure

August 23, 2022

Brooke was efficient, polite, and very caring and got it done fast! Very grateful! Thanks! More

by DMK67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Technician 6178, Brooke Cymaek
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Aug 23, 2022 -

Jerry's Toyota responded

It’s our pleasure to serve you. Thank you for choosing Jerry’s!

Aug 23, 2022 -

DMK67 responded

Brooke called me when my car got to Jerry's. She said she would try to get it looked at on Saturday. It was a problem with the parts, a compressor for the AC. Only 1 in the state in Glen Bernie. She was able to get the part and have my van ready Monday afternoon. She had someone come to my house to pick me up. The lady was very nice and she even opened the door for me both times getting in and out. It is a handicap van for my son. I can't thank you all enough for getting the part needed and getting it done by Monday. I have 2 doctors appointments this week that I have to go to, due to previous diagnoses with cancer. I am very grateful that I can make these appointments without extra worrying. Thank you again, from the bottom of my heart. Brooke stayed with me from the time I walked in the door and took me to the office to pay for it and walked me out to my car. Her customer service was very outstanding. God bless, Donna Kuchmas

August 16, 2022

Efficient, my questions answered, work done on a timely basis. All work done explained and received in writing. Customer service excellent! More

by Janet Carestia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Brunson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaylia, Brooke Cymaek, Skylar Dipietrantonio, Brooke Cymek, Domonique Beatty
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Aug 17, 2022 -

Jerry's Toyota responded

Thank you for choosing Jerry’s when it came time to service your vehicle.

August 12, 2022

Bought several cars from Jerry’s Toyota. Never had any problems with them. If I need to get another car it will be from you. More

by joannwelsh47@icloud.com
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Verlyn Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2022 -

Jerry's Toyota responded

Thank you for choosing Jerry’s when it came time to purchase your vehicles! We appreciate your loyalty and feedback!

August 11, 2022

Yolanda Daughtry is amazing. She is professional, knowledgeable and personable. She listens to my concerns and directs me in the right direction. More

by claire_m41
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2022 -

Jerry's Toyota responded

We appreciate the positive words about Yolanda and our Jerry's Toyota Staff! We looking forward to having you back!

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