Jerry's Toyota - Service Center

Today, I had a regular oil change package with everything that it comes with. Everything seemed fine with this, and I have had no issues, as of yet. However, the reason I rated this a 2 stars is because they that it comes with. Everything seemed fine with this, and I have had no issues, as of yet. However, the reason I rated this a 2 stars is because they have touched my personal equipment, and I don't appreciate this. I have a Nexar Drive Cam, in my car. I realized today, much later after I had been driving all day, that one of the service technicians disconnected all of the wires from my camera. There is no need for them to do this. This is not part of the maintenance schedule that I had paid for. There is no reason for a mechanic to touch any of my personal items in my car, besides the car itself. The fact that they disconnected my wires is appalling. I have this camera installed to protect me from any incidents that could occur on the road. By them disconnecting this, it has left me vulnerable and unprepared for anything that could have happened. Luckily, nothing did happen, but this dealership has potentially placed me in a spot I did not expect to be in, had I needed my camera footage for anything. There is no reason to believe that my camera needed to be disconnected. Nobody had mentioned anything of the sort, and there are no signs posting that cameras need to be turned off. This is shameful that Jerry's Toyota would allow an employee to do this to a customer's car. Its also very shady that a dealership would disconnect a camera, as if to hide something that occurred or could occur in a regular oil change. Now I'm going to have to go through my car to make sure that one of Jerry's employees didn't steal something and attempt to cover it up by disconnecting my camera. I really don't appreciate my property being tampered with. More

Jerry's Toyota dealership's website is easy to navigate and therefore easy to make an appointment. The wait-time for service was reasonable. I recommend Jerry's dealership to anyone. and therefore easy to make an appointment. The wait-time for service was reasonable. I recommend Jerry's dealership to anyone. More

Brought my car in for its 25000 mile check up and Ryan Paul was my handler. He was very nice, kind, and professional. The shuttle driver was also great. Overall it was a great customer service from the ti Paul was my handler. He was very nice, kind, and professional. The shuttle driver was also great. Overall it was a great customer service from the time I dropped off my car to the time I picked up my car. More

100% satisfied. ...squeeze me in same day to get service with no hesitation,and very comfortable waiting area. ...squeeze me in same day to get service with no hesitation,and very comfortable waiting area. More

I went to have tires rotated and was told I needed new tires. I informed them that I would wait. When I checked the tire pressure, each tire had a totally different reading. Not happy tires. I informed them that I would wait. When I checked the tire pressure, each tire had a totally different reading. Not happy More

Great service, specially the customer service from Mrs Yolanda. She is very helpful and efficient. Yolanda. She is very helpful and efficient. More

Our service representative, Amanda, was professional, informative, and quite patient. She answered all my questions and the quote was what was charged upon pickup. No hidden surprises. informative, and quite patient. She answered all my questions and the quote was what was charged upon pickup. No hidden surprises. More

Brooke in service was very helpful and helped me access my extended warranty which saved me money and got the work done timely! my extended warranty which saved me money and got the work done timely! More

Good service. Excellent waiting area. I would recommend them to all my friends and family . Excellent waiting area. I would recommend them to all my friends and family . More

Service was thorough. Customer service was professional. Scheduling online was easy. Time waiting was long, 2 hours and 15 min. Customer service was professional. Scheduling online was easy. Time waiting was long, 2 hours and 15 min. More