Jerry's Toyota - Service Center

If I could give this place zero stars I would. They don't even deserve one. I took my brand new 2025 Toyota Camry XSE in because it is making a metal clunking noise when in reverse. First it was a They don't even deserve one. I took my brand new 2025 Toyota Camry XSE in because it is making a metal clunking noise when in reverse. First it was a nightmare to even get them to take the car and give me a rental. The car is 5 months old!! I had to contact my salesman (whom is incredible btw) to get them to take my car and look at it to give me a rental. I finally drop it off and I see in the lojack app where they took it for a ride and that was it. No way they even jacked it up or looked at it. Several hours later I get a call from my service advisor who tells me the noise I am hearing is my rear brake pads shifting in the bracket. Ummm, brake pads are not supposed to move so clearly something is wrong. He tells me it is wear and tear and is completely normal, to come get my vehicle. I called corporate, they put in a ticket to have the customer relations manager contact me. She was just as unhelpful telling me basically that it is my fault for putting 8800 miles on it in 5 months. That should not be a problem! 8800 is still new! After arguing with them, I filed a new complaint with Toyota and will never be going back to Jerry's again. ALSO, on the work order, they put that its the rear brake pads, funny I clearly told them the noise is coming from the front end. They also put that I declined a multi-point inspection, most certainly did not. Wouldn't the inspection be necessary to even evaluate what the problem is?! Most incompetent and rude service department I have ever dealt with. Clearly they don't care about the safety of their vehicles that they JUST sold. I did not spend over $40k to be treated like this. More

Great service … makes life easy. Alway dependable….. I feel I am well taken care of Alway dependable….. I feel I am well taken care of More

We took our 2005 Toyota in for repairs. What we received was lies and excuses when things were not handled correctly. We did receive an $80 credit on a $880 bill and a car with more issues What we received was lies and excuses when things were not handled correctly. We did receive an $80 credit on a $880 bill and a car with more issues leaving the place than going in. More

My salesman was a professional, very personable probably the best car salesman that I have met in years and I have been buying cars for over 40 years the best car salesman that I have met in years and I have been buying cars for over 40 years More

The person who answered the phone was very polite and respectful and very nice and the service provided was very good and helpful and the service writer was very nice and helpful and friendly communicati respectful and very nice and the service provided was very good and helpful and the service writer was very nice and helpful and friendly communication was great. I will definitely be back in touch with the team of the company. More

Sorry! I don’t know why !I pay at first service $247 I miss my amount . I don’t know why !I pay at first service $247 I miss my amount . More

Very unhappy w the communication and do not wish an encounter w Jerry’s toyota on my worst enemy encounter w Jerry’s toyota on my worst enemy More

Technician, Sunny was great as always. Very thorough but never oversells. I will keep going back. Very thorough but never oversells. I will keep going back. More

REPAIRS WERE DONE ON TIME. GREAT SYAFFF = GREAT RESULTS. ONLY CONCERN IS OUR MECHANIC DID NOT ADVISE THE COST OF THE REPAIRS COULD HAVE BEEN PAID FOR BY OUR CAR INSURANCE, WHI GREAT SYAFFF = GREAT RESULTS. ONLY CONCERN IS OUR MECHANIC DID NOT ADVISE THE COST OF THE REPAIRS COULD HAVE BEEN PAID FOR BY OUR CAR INSURANCE, WHICH WAS NOT COMMON KNOWLEDGE TO ME. More

They did a good job checking out and repairing my car after a small incident. The service writer Amanda was very helpful, professional and explained everything I asked about. She seemed very knowledgeab after a small incident. The service writer Amanda was very helpful, professional and explained everything I asked about. She seemed very knowledgeable, something lacking in my last dealership. More