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Jerry's Toyota - Service Center

Baltimore, MD

4.2
294 Reviews

294 Reviews of Jerry's Toyota - Service Center

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January 03, 2025

The service from this dealership is great. The representatives assist me with car care and car knowledge. My relationship of 17 years with this dealership contributed to decision of buying an More

by JLGeen147
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Standish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Southard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Brunson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Christopher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Jerry's Toyota responded

Thank you for sharing your experience at our dealership with multiple employees, we truly appreciate your business!

January 03, 2025

There is one thing you can always count on at Jerry’s Toyota…the service! More

by Angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Brunson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2025 -

Jerry's Toyota responded

Thank you for sharing your review, we love to hear about your service experience!

January 03, 2025

Very good service, everyone very courteous. Amanda was pleasant and helpful.Will come back again. More

by mrinwasiejora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Sering
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2025 -

Jerry's Toyota responded

Thank you for taking the time to share your review, we appreciate your business!

December 07, 2024

I had a great experience from the reception to the customer service person was awesome. Timeliness and well cultured and friendly service. I love everything about Jerry toyota and the team ❤️ More

by tayoolumide2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Dec 09, 2024 -

Jerry's Toyota responded

We're so glad to hear that you had such a positive experience at Jerry's Toyota! Your satisfaction is our top priority, and we're delighted to know that our team exceeded your expectations. We appreciate your kind words about our staff and their dedication to providing excellent customer service. Thank you for choosing Jerry's Toyota!

December 05, 2024

We bought our car at Jerry’s and had an informed, attentive and nice sales person. We get service on our car at Jerry’s - easy to schedule online, options to wait or not, and maintenance is explained More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Verlyn Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ellen Boyd
November 27, 2024

Very efficient and helpful. People were very nice.We will be back in a few months. More

by Darth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Standish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Jerry's Toyota responded

Thank you for your kind words, Darth! We're glad to hear that you had a positive experience at Jerry's Toyota. We appreciate your business and look forward to serving you again in the future.

November 23, 2024

Great service, didn’t have to wait as long as I expected. Jamie was great. More

by rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Nov 25, 2024 -

Jerry's Toyota responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with Jamie. We appreciate your business and look forward to serving you again in the future.

November 19, 2024

Clean, thorough. Text tracking of service very poor. Text messages informed of potential ssfety issues requiring immediate attention. Jaime helped with one of those m More

by wcarter5631
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JIme Christopher
Nov 25, 2024 -

Jerry's Toyota responded

Thank you for your feedback. We appreciate you bringing the issue with text tracking to our attention. We will investigate this matter to improve our communication with customers. We're glad that Jamie was able to assist you with the major repair decision. Your satisfaction is our top priority, and we strive to provide clear and helpful information to all our customers. Thank you for your continued business. We look forward to serving you again in the future.

November 09, 2024

Service was ok , maintenance light reset . Staff were friendly and respectful. . I. I’ll always come back for service More

by Cons10ce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer
Nov 11, 2024 -

Jerry's Toyota responded

We're glad you had a great experience at Jerry's Toyota !

November 06, 2024

Jerrys good and servise adviser jennifer was the best. Very cooperative Listen and get the job done you come for 👍👍👍 More

by Younis Nazir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Standish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Jerry's Toyota responded

Thank you for sharing your service experience with Jennifer, we appreciate your business!

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