Jerry's Toyota

Ryan and the team at Jerry’s Toyota did an excellent job as always. Always a great experience as always. Always a great experience More

I arrived 20 minutes ahead of my appt. time, and was told that 2 employees called out and that my service would take 2 hours. 3 hours later I still had no idea how much longer it would take time, and was told that 2 employees called out and that my service would take 2 hours. 3 hours later I still had no idea how much longer it would take. Total wait time was about 4 hours. Not the best first impression of service. More

I had my vehicle serviced today. The service department was very slow. It took a long time for me to meet with the service advisor and for them to check me in. I was never contacted The service department was very slow. It took a long time for me to meet with the service advisor and for them to check me in. I was never contacted when my vehicle was completed. I had to call them. After I received my vehicle I noticed that the plastic seat cover was still on my driver seat and did not fully cover my seat. The floor mat cover was still in the vehicle. I was disappointed with the service experience today. I did not feel valued as a customer. More

The service department was very good at keeping me updated on my vehicle services and recommendations. Very friendly and nice. updated on my vehicle services and recommendations. Very friendly and nice. More

My visit at Jerry's today was a good experience. The associates are always pleasant and professional whenever I am there for service. The associates are always pleasant and professional whenever I am there for service. More

They haven’t taken me off their email list, which I was erroneously placed on, after YEARS of being asked directly by email and over the phone. If they can’t handle this simple task I surely wouldn’t trust erroneously placed on, after YEARS of being asked directly by email and over the phone. If they can’t handle this simple task I surely wouldn’t trust them to handle a car sale! This also speaks to a lack of organization; clearly they don’t care about harassing potential customers. I’m asking for a small thing here, folks. Stop contacting me. More

Do not purchase from Jerry's Toyota. I bought a Toyota Certified used car from them, and despite the 160-point checklist supposedly qualifying the car as Toyota Certified, I discovere I bought a Toyota Certified used car from them, and despite the 160-point checklist supposedly qualifying the car as Toyota Certified, I discovered many issues upon delivery that should not have qualified the vehicle as Toyota Certified. These issues include lack of second key, dirty and sticky interiors, sticky windows, melted chocolate in the cubbies, an odor in the interior, puncture in the center console armrest, and loose GPS navigation screen that is shifts when touched and looks like someone tried to repair it with a hack job by inserting something into the gap in the corner of the screen. All these issues should have been caught and addressed based on the 160-point Toyota certification checklist, but they were not. I contacted them the next day to get these resolved, and they told me to bring the car back in to have the issues corrected. After many trips, phone calls, and messages to the director of sales, I finally got a second key. They also "fixed" the puncture in the center console armrest, but unfortunately, the quality of the repair makes it look worse, with a large section of the armrest now discolored and with a different texture. Regarding the GPS navigation screen moving, they told me the bracket inside is broken, so they will not repair it. They even said I broke the bracket, to which I replied how can I break the interior bracket that is behind the screen when the screen itself works fine and is not cracked. I also only had the car less than 12 hours when I told them about the issues. Currently, they are refusing to address these issues. I think it is horrible business to sell a car with the damage and pass it off as Toyota Certified, especially with the price premium placed on Toyota Certification. More

Bad to schedule so many people at one time having your costumers waiting for hours for a simple oil change.. Bad , Bav service. I plan not to go to your service company again. costumers waiting for hours for a simple oil change.. Bad , Bav service. I plan not to go to your service company again. More

I came in for routine service that was supposed to take about an hour. I was pleasantly pleased when 50 minutes later my cars service was completed, 13 point inspection and a car wash in record time. Tech about an hour. I was pleasantly pleased when 50 minutes later my cars service was completed, 13 point inspection and a car wash in record time. Tech was personable and courteous. More

This was my 5000 mile first service. My tire pressure icon had been displaying intermittently. Yolanda explained how that sometimes happens when the air temperature changes hot to cold t My tire pressure icon had been displaying intermittently. Yolanda explained how that sometimes happens when the air temperature changes hot to cold this time of year but she would make a point to mention that. In fact when the tire pressure was checked it was only 30 lbs. there were no leaks and all tires were inflated to 38ppi they also checked for signs of rodents. I had a problem with my previous car. I’m now good to go for 5000 miles more. I liked seeing the video of my car being serviced with the audio. Only problem was my dashboard display had been changed and not returned to my original. I didn’t know what to do. Yolanda to the rescue! She is always so helpful and patient. My only negative comment was the length of time I had to wait. Well over 2 hours. Maybe it was because of the tire issue. I do like that Jerry’s service is thorough. More