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Jerry's Toyota
Baltimore, MD
890 Reviews
Jerry’s Auto Group is one of the top Chevrolet, Mitsubishi, and Toyota dealers in MD and was founded in 1957 with the opening of Jerry’s Chevrolet in the Govans neighborhood of northern Baltimore City. Back then the slogan was “5600 York Road at Bellona, best place to become a Chevrolet ownah!” With business expanding, coupled with the growth Baltimore County began experiencing in the 1960s, Jerry’s Chevrolet moved to its current location on Joppa Road in 1971. It’s now accompanied by Jerry’s Collision Center, one of the few Toyota-certified collision centers in the Baltimore area.
Fast forwarding 10 years, Jerry was looking to diversify his auto group. He decided to purchase a Toyota MD franchise in 1981 because he admired Toyota’s full model lineup of cars and trucks, as well as its reputation for reliability. Shortly after, Jerry’s Mitsubishi became the third brand in the auto group in 1983. Jerry’s Toyota outgrew its original one-car showroom at Belair and Moravia in a matter of 3 years, moving to its current location in 1984 where it’s been among the best Toyota dealers in MD ever since.
Since he first entered the automotive industry, Jerry’s primary goal was to leave a positive footprint in the community, and prioritize customer service above everything else. To this day, Jerry’s Toyota in MD is a proud sponsor of local youth programs in northeastern Baltimore County. Jerry’s Toyota sponsors a variety of baseball and softball programs. These sponsorships have helped lower registration fees as well as provide new equipment. In April 2015, Jerry’s Toyota’s donation to The American Heart Association helped pay for CPR kits and education for 24 local schools, including Towson, Parkville, Sparrows Point, and Kenwood High, as well as Calvert Hall and Boys Latin.
In addition to enriching the area’s youth, Jerry’s also sponsors and donates to a variety of community events including the Tots@10:00 program at The Avenue at White Marsh, the Fullerton Fireworks Foundation, the Towson 4th of July Parade, and the Calvert Hall Band Car Show. Every autumn for 12 years running, Jerry’s Auto Group hosts a car show benefitting the Muscular Dystrophy Association (MDA). Each summer, Jerry’s also hosts a golf tournament benefitting the MDA. Since 2014, we have raised over $100,000 towards the purchase of power wheelchairs and organizing handicap-accessible summer camps.
Learn more about all of Jerry’s offerings, including vehicles from Mitsubishi, Chevrolet, and Toyota in Maryland by stopping by any of our dealerships or contacting a representative today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 890 reviews
February 22, 2024
Had 2pm appointment. .arrived before 2 pm on time, was a long line in service area, the person who came out to confirm appointment name Ryan ask if I had appt I replied ye .arrived before 2 pm on time, was a long line in service area, the person who came out to confirm appointment name Ryan ask if I had appt I replied yes, then he says we are extremely busy can I leave my vehicle overnight ...I said absolutely nit. I have an appt and I am not late.. I will wait.. then he says well sometimes you make dr appointment and they have to cancel your appt so same here ...I repeated I am waiting for my vehicle....I never want to deal with him again!..he needs to be trained in better customer service etiquette. More
by Patches0512
February 22, 2024
Heather and Ryan were so helpful. I was in and out in no time. Always treated great when I’m there. I was in and out in no time. Always treated great when I’m there. More
by Lynnie040
Employees Worked With
February 21, 2024
My salesman William Johnson is a SUPER salesman, he meet my needs, he listened to what I needed. Very pleased with his performance excellent service. Thanks Toyota my needs, he listened to what I needed. Very pleased with his performance excellent service. Thanks Toyota More
by ms_nighthawk
Employees Worked With
William Johnson
January 30, 2024
I brought my Toyota in for warranty paint work. While the paint job was exceptional, I was not told the windshield was being replaced and when I returned, my EZ-Pass was gone. That is not cool. While the paint job was exceptional, I was not told the windshield was being replaced and when I returned, my EZ-Pass was gone. That is not cool. Additionally, the car came in with a rear cargo cover, but it too was missing when I picked the car up. That will cost hundreds to replace. Finally, the rear windshield wiper was installed incorrectly so now it just tries to wipe the air below the rear window. I am at a loss. The body work was great but all the issues lead me to a 2 star review. When I inquired about the cargo cover they said they had photo proof it wasn't with the car. This is not accurate; the cargo cover is not here and was with the car when it was dropped off. More
by jteddeman
January 22, 2024
Friendly, Professional, and down to earth! The buying experience was smooth and fast. Would recommend this dealership to everyone and especially my Salesman Herman Jones. The buying experience was smooth and fast. Would recommend this dealership to everyone and especially my Salesman Herman Jones. More
by Cory1123
Employees Worked With
January 20, 2024
2 weeks ago I bought a vehicle from Steve . . wonderful .. however chad and Brent store mangers.. the first day I purchased the vehicle the tire needed to be replaced .. they replaced a week lat . wonderful .. however chad and Brent store mangers.. the first day I purchased the vehicle the tire needed to be replaced .. they replaced a week later I needed new brakes .. chad assisted that the car was Maryland stated inspected it was not he wanted to go back n forth with me at the end told me to bring my car in so they can look at it was in fact my front back and rotors smh !! They fixed only to find the next day my car wouldn’t start! I had to buy a battery and needed an oil change ….. all of this should have been checked before selling the car!!!! Contacted mr chad he was yelling trying to tell me it was nothing wrong with the car Brent was in the background telling me to shut the xxxx up and to hang up on me .. the way I was treated I wouldn’t even recommend a dog to buy a car from there … DONT BUY NO CAR FROM THERE PPL .. contacted the store manager .. he told me he didn’t want to hear nothing I had to say .. a law suit wil be filed! More
by Yasmineanderson15
Employees Worked With
January 08, 2024
Jerry’s Toyota has reversed my opinion of dealership service departments. The work has always been excellent and timely. I actually feel like they look after my best interests by the inspections each 50 service departments. The work has always been excellent and timely. I actually feel like they look after my best interests by the inspections each 5000 miles and providing recommendations on service. They have alerted me to coupons or discounts I was not aware of thus making maintenance/repairs more affordable, keeping my Tacoma in great shape, and keeping resale value up. Not to mention the courteous and friendly personnel. My second vehicle from them but not my last. More
by jcfortney
December 15, 2023
Teddy Foster was our service technician. We brought our 2023 Rav 4 in for our first 5000 mile checkup, Teddy was very helpful and kind. We brought our 2023 Rav 4 in for our first 5000 mile checkup, Teddy was very helpful and kind. More
by kno
