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Jerry's Toyota

Baltimore, MD

4.1
890 Reviews
Jerry’s Auto Group is one of the top Chevrolet, Mitsubishi, and Toyota dealers in MD and was founded in 1957 with the opening of Jerry’s Chevrolet in the Govans neighborhood of northern Baltimore City. Back then the slogan was “5600 York Road at Bellona, best place to become a Chevrolet ownah!” With business expanding, coupled with the growth Baltimore County began experiencing in the 1960s, Jerry’s Chevrolet moved to its current location on Joppa Road in 1971. It’s now accompanied by Jerry’s Collision Center, one of the few Toyota-certified collision centers in the Baltimore area. Fast forwarding 10 years, Jerry was looking to diversify his auto group. He decided to purchase a Toyota MD franchise in 1981 because he admired Toyota’s full model lineup of cars and trucks, as well as its reputation for reliability. Shortly after, Jerry’s Mitsubishi became the third brand in the auto group in 1983. Jerry’s Toyota outgrew its original one-car showroom at Belair and Moravia in a matter of 3 years, moving to its current location in 1984 where it’s been among the best Toyota dealers in MD ever since. Since he first entered the automotive industry, Jerry’s primary goal was to leave a positive footprint in the community, and prioritize customer service above everything else. To this day, Jerry’s Toyota in MD is a proud sponsor of local youth programs in northeastern Baltimore County. Jerry’s Toyota sponsors a variety of baseball and softball programs. These sponsorships have helped lower registration fees as well as provide new equipment. In April 2015, Jerry’s Toyota’s donation to The American Heart Association helped pay for CPR kits and education for 24 local schools, including Towson, Parkville, Sparrows Point, and Kenwood High, as well as Calvert Hall and Boys Latin. In addition to enriching the area’s youth, Jerry’s also sponsors and donates to a variety of community events including the Tots@10:00 program at The Avenue at White Marsh, the Fullerton Fireworks Foundation, the Towson 4th of July Parade, and the Calvert Hall Band Car Show. Every autumn for 12 years running, Jerry’s Auto Group hosts a car show benefitting the Muscular Dystrophy Association (MDA). Each summer, Jerry’s also hosts a golf tournament benefitting the MDA. Since 2014, we have raised over $100,000 towards the purchase of power wheelchairs and organizing handicap-accessible summer camps. Learn more about all of Jerry’s offerings, including vehicles from Mitsubishi, Chevrolet, and Toyota in Maryland by stopping by any of our dealerships or contacting a representative today!
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8001 Belair Road

Baltimore, MD

21236

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Showing 890 reviews

August 04, 2024

Dealership is great until vehicle leaves the parking lot then they are done with you. Definitely do not recommend buy out of state and having it delivered thru Jerry’s. Salesman John was a complete xxx. More

by ryan3035
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jon Reiner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Jerry's Toyota responded

We are sorry to hear about your experience, if you would like to discuss further please contact our General Manager at mattb@jerrystoyota.com.

July 25, 2024

Amanda is knowledgeable and takes time in explaining to the customer what is going on with their car. She is very pleasant, patient and understanding with a smile. More

by Maima
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Morton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Jerry's Toyota responded

Thank you for the 5-star review! We love to hear that you had a positive time with Jerry's Toyota. We will pass along your kind words to Amanda and we look forward to your next visit!

July 25, 2024

They took there sweet xxx time to complete the work that had to be done and had me wait unnecessarily amount of time to get my car back!!!!! I am totally pissed off, I will never ever deal with this dealer More

by Bmoresportsfan60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Standish
1.0
This rating includes all reviews, with more weight given to recent reviews.
Yolanda Daughtry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dora Sullivan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Kramer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ellen Boyd
1.0
This rating includes all reviews, with more weight given to recent reviews.
Stacye Giallousis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tammy Farley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Morton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Carroll
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Lee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The entire service department
Jul 26, 2024 -

Jerry's Toyota responded

Thank you for providing your feedback, we are sad to hear that you had an unpleasant experience with Jerry's Toyota. We will provide this review to management. If you would like to discuss this issue further please do not hesitate to contact mattb@jerrysautogroup.com.

June 08, 2024

Experience and knowledge inform me what was going on and time frame for completion of service rendered More

by Eversleyclarice
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christa Kurek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Jerry's Toyota responded

Thank you for sharing your experience, we appreciate your review!

June 08, 2024

Was ok but did not feel like Jerry's wanted my business. Sales person was nice. More

by edwa
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Keith Scruggs
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Jerry's Toyota responded

Thank you for the feedback, if you would like to discuss further please email mattb@jerrysautogroup.com.

May 31, 2024

Have bought my last 5 cars from Jerry's Always satisfied with service department and tech staff.. More

by Ellen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Jun 03, 2024 -

Jerry's Toyota responded

Thank you for your continued support of our staff! We look forward to working with you on your next visit!

May 31, 2024

Ryan was a great service advisor and had me in and out in no time! More

by jasonp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Jerry's Toyota responded

Thank you for providing a wonderful review of your experience with Ryan!

May 26, 2024

We had the pleasure of working with Fergus Laughland while looking for a car and were impressed with his support. He asked well thought out questions, listened to our responses and helped us make our de More

by bill.carter1
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fergus Laughland
May 30, 2024 -

Jerry's Toyota responded

Thank you for taking the time to provide such a wonderful review of your experience with Fergus! We appreciate your kind words and look forward to working with you and any recommended customers you send us!

May 25, 2024

They do a wonderful job. The advisor Jeffrey L was great. I like it that it does not take a long time to check in. More

by pat112000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Morton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Jerry's Toyota responded

It's our pleasure to serve you. Thank you for providing a wonderful review of your experience with us!

May 21, 2024

Work with the writer by the name of Jamie she was very professional and did a great job More

by melanie.green713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
May 23, 2024 -

Jerry's Toyota responded

Thank you for providing a wonderful review of your experience with Jamie! We appreciate your kind words and look forward to working with you in future visits!