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Jerry's Toyota

Baltimore, MD

4.1
890 Reviews
Jerry’s Auto Group is one of the top Chevrolet, Mitsubishi, and Toyota dealers in MD and was founded in 1957 with the opening of Jerry’s Chevrolet in the Govans neighborhood of northern Baltimore City. Back then the slogan was “5600 York Road at Bellona, best place to become a Chevrolet ownah!” With business expanding, coupled with the growth Baltimore County began experiencing in the 1960s, Jerry’s Chevrolet moved to its current location on Joppa Road in 1971. It’s now accompanied by Jerry’s Collision Center, one of the few Toyota-certified collision centers in the Baltimore area. Fast forwarding 10 years, Jerry was looking to diversify his auto group. He decided to purchase a Toyota MD franchise in 1981 because he admired Toyota’s full model lineup of cars and trucks, as well as its reputation for reliability. Shortly after, Jerry’s Mitsubishi became the third brand in the auto group in 1983. Jerry’s Toyota outgrew its original one-car showroom at Belair and Moravia in a matter of 3 years, moving to its current location in 1984 where it’s been among the best Toyota dealers in MD ever since. Since he first entered the automotive industry, Jerry’s primary goal was to leave a positive footprint in the community, and prioritize customer service above everything else. To this day, Jerry’s Toyota in MD is a proud sponsor of local youth programs in northeastern Baltimore County. Jerry’s Toyota sponsors a variety of baseball and softball programs. These sponsorships have helped lower registration fees as well as provide new equipment. In April 2015, Jerry’s Toyota’s donation to The American Heart Association helped pay for CPR kits and education for 24 local schools, including Towson, Parkville, Sparrows Point, and Kenwood High, as well as Calvert Hall and Boys Latin. In addition to enriching the area’s youth, Jerry’s also sponsors and donates to a variety of community events including the Tots@10:00 program at The Avenue at White Marsh, the Fullerton Fireworks Foundation, the Towson 4th of July Parade, and the Calvert Hall Band Car Show. Every autumn for 12 years running, Jerry’s Auto Group hosts a car show benefitting the Muscular Dystrophy Association (MDA). Each summer, Jerry’s also hosts a golf tournament benefitting the MDA. Since 2014, we have raised over $100,000 towards the purchase of power wheelchairs and organizing handicap-accessible summer camps. Learn more about all of Jerry’s offerings, including vehicles from Mitsubishi, Chevrolet, and Toyota in Maryland by stopping by any of our dealerships or contacting a representative today!
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8001 Belair Road

Baltimore, MD

21236

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Showing 890 reviews

August 26, 2023

Horrible pickup my they put a dent in it and didn't tell me. Service dept has no professionalism. More

by Durango
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Carroll
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2023 -

Jerry's Toyota responded

Thank you for providing feedback on your recent service experience. We will provide your review to our management team for their attention. If you would like to discuss your experience further, please email our service manager at nhillenburg@jerrysautogroup.com or call 410-661-5700.

August 26, 2023

Purchased a 2023 Supra GR through Paul who was hands-down the best consultant I’ve ever worked with through any dealership. He was professional and did an exceptionally-well job at meeting my goals of what I More

by bryansantos4493
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Southard
Aug 27, 2023 -

Jerry's Toyota responded

Thank you for providing such a wonderful review on your experience with Paul! We will forward this review to Paul and our management team for their attention and praise! We appreciate you for choosing Jerry’s and we look forward to seeing you on your next visit!

August 25, 2023

Ryan provided me with excellent customer service. Kept me up to date with the services required and made sure I understood everything. More

by deebull32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2023 -

Jerry's Toyota responded

Thank you for providing such a wonderful review on your experience with Ryan! We look forward to seeing you on your next visit!

August 24, 2023

Associate and others were pleasant and greeted me. Service was prompt and I was picked picked up and dropped off as promised. It was a satisfying experience. More

by pgwynn1530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Jerry's Toyota responded

Thank you for providing such a wonderful review of your experience with us!

August 16, 2023

Great service. Very satisfied. Tacoma runs like a dream. Would recommend Jerry’s to my friends More

by pat
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brook
Aug 18, 2023 -

Jerry's Toyota responded

It's our pleasure to serve you! Thank you for choosing Jerry's!

August 12, 2023

Everyone at the dealership was very nice, polite and helpful. Also everyone was very professional and knowledgeable in their area of this process More

by Bill
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Bukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Son
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yong He
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Jerry's Toyota responded

It's our pleasure to serve you! Thank you for providing such a wonderful review on your experience with us!

August 10, 2023

A terrible experience, today August 10, my husband went to leave his vehicle for maintenance and I asked him to help me park my vehicle because we are going to travel in my vehicle after leaving his at the More

by idalia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Bukowski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Jerry's Toyota responded

Thank you for taking the time to provide your feedback of your experience. We will provide your review to our management for their attention.

Aug 14, 2023 -

idalia responded

Thanks for your response, the Manager was very rude too. Please you need hiring best employees.

August 09, 2023

I appreciate salesmen for working to make sure I left with vehicle that I wantec More

by Missphott38
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Scruggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Jerry's Toyota responded

Congratulations on your new vehicle! Thank you for choosing Jerry's to purchase your vehicle and we look forward to seeing you on your vehicle's next visit!

August 03, 2023

As always top notch treatment as well as service. Technicians must remember to return screens back to original settings because people my age are struggling to get the corrected settings More

by Misskookieladee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Jerry's Toyota responded

Thank you for providing feedback of your experience with us. We will provide this concern with our team to improve the process of returning our vehicle with the correct screens. We do apologize and we will strive harder on your next visit.

Aug 03, 2023 -

Misskookieladee responded

Appreciate it I am still waiting for a younger family member to walk me through because it’s obvious I’m reading the directions/instructions and still not comprehending

July 29, 2023

My experience was truly amazing and it was friendly and will definitely tell my friends and family More

by Family
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Reiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Jerry's Toyota responded

Thank you for sharing your review, we appreciate your business!

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