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Jerry's Toyota
Baltimore, MD
890 Reviews
Jerry’s Auto Group is one of the top Chevrolet, Mitsubishi, and Toyota dealers in MD and was founded in 1957 with the opening of Jerry’s Chevrolet in the Govans neighborhood of northern Baltimore City. Back then the slogan was “5600 York Road at Bellona, best place to become a Chevrolet ownah!” With business expanding, coupled with the growth Baltimore County began experiencing in the 1960s, Jerry’s Chevrolet moved to its current location on Joppa Road in 1971. It’s now accompanied by Jerry’s Collision Center, one of the few Toyota-certified collision centers in the Baltimore area.
Fast forwarding 10 years, Jerry was looking to diversify his auto group. He decided to purchase a Toyota MD franchise in 1981 because he admired Toyota’s full model lineup of cars and trucks, as well as its reputation for reliability. Shortly after, Jerry’s Mitsubishi became the third brand in the auto group in 1983. Jerry’s Toyota outgrew its original one-car showroom at Belair and Moravia in a matter of 3 years, moving to its current location in 1984 where it’s been among the best Toyota dealers in MD ever since.
Since he first entered the automotive industry, Jerry’s primary goal was to leave a positive footprint in the community, and prioritize customer service above everything else. To this day, Jerry’s Toyota in MD is a proud sponsor of local youth programs in northeastern Baltimore County. Jerry’s Toyota sponsors a variety of baseball and softball programs. These sponsorships have helped lower registration fees as well as provide new equipment. In April 2015, Jerry’s Toyota’s donation to The American Heart Association helped pay for CPR kits and education for 24 local schools, including Towson, Parkville, Sparrows Point, and Kenwood High, as well as Calvert Hall and Boys Latin.
In addition to enriching the area’s youth, Jerry’s also sponsors and donates to a variety of community events including the Tots@10:00 program at The Avenue at White Marsh, the Fullerton Fireworks Foundation, the Towson 4th of July Parade, and the Calvert Hall Band Car Show. Every autumn for 12 years running, Jerry’s Auto Group hosts a car show benefitting the Muscular Dystrophy Association (MDA). Each summer, Jerry’s also hosts a golf tournament benefitting the MDA. Since 2014, we have raised over $100,000 towards the purchase of power wheelchairs and organizing handicap-accessible summer camps.
Learn more about all of Jerry’s offerings, including vehicles from Mitsubishi, Chevrolet, and Toyota in Maryland by stopping by any of our dealerships or contacting a representative today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 890 reviews
September 11, 2023
I don't believe I've ever got on a business website and left a bad review until now . Read along everyone. I'm interested in buying a new 4 runner . My wife and I went to jerrys so we could test drive and left a bad review until now . Read along everyone. I'm interested in buying a new 4 runner . My wife and I went to jerrys so we could test drive and make sure it's what we wanted . After the drive we went in with salesman , we talked numbers and they hit me with some xx 64,000 otd price which I said no . 30 seconds later it was 56k but we went home as it was late and I was done for the evening. The salesman and i stayed in contact and he asked me what I had decided . Honestly enough I told him I need to be at 54k otd and if it can't happen I will understand and let's not waste each other's time. He then proceeded to ask when I wanted to come in . The wife and I came in shortly after opening on labor day morning . I was denied the 54k and also the original 56k was off the table as well ..... our time was wasted and I was highly annoyed as I kept it completely transparent with the salesman the entire time just to be drug in there on my only day off to be slapped in the face . I angrily reminded them it was a prime example of why car salesman are hated. They didn't deserve my money, they don't deserve yours either . More
by Joshthewelder
September 07, 2023
This was a terrible experience. We will never recommend anyone to go to Jerry's Toyota. If you want the standard "sleezy salesperson" stereotype, Jerry's is the place to go. This wa We will never recommend anyone to go to Jerry's Toyota. If you want the standard "sleezy salesperson" stereotype, Jerry's is the place to go. This was our first time buying a car together, and they took advantage of our lack of knowledge. We were never told what the interest rate would be or what our payment would be until we signed a bunch of paperwork and were back in the finance department. We were told that the salesperson doesn't have access to that information, which we found out after the fact was a complete lie. Then, Toyota sent our bank information to a 3rd party company for payments after telling us that we couldn't make bi-weekly payments through Toyota, which we found out was another lie after contacting Toyota Financial directly. More
by nmastin2014
September 07, 2023
Service department is east to schedule appointment and courteous. They do not pressure you on any of their recommendations. courteous. They do not pressure you on any of their recommendations. More
by Taco Owner
Employees Worked With
September 06, 2023
I am pretty much neutral in judgment. I have always been taken care of when I'm there. Occasionally there have been unexpected charges but I'm pleased. I have always been taken care of when I'm there. Occasionally there have been unexpected charges but I'm pleased. More
by celahn57
September 06, 2023
Title: A Disastrous Experience: A Scathing Review of Toyota's Service Department Introduction: My recent encounter with Toyota's service department has left me utterly disappointed and frustrated. A Toyota's Service Department Introduction: My recent encounter with Toyota's service department has left me utterly disappointed and frustrated. As a loyal customer who has owned multiple Toyota vehicles, I expected a certain level of professionalism, competence, and customer care. However, my experience was nothing short of a nightmare. From the lackluster communication to the subpar quality of work, Toyota's service department failed to meet even the most basic expectations. Allow me to share the details of my ordeal, which will undoubtedly make you think twice before entrusting your vehicle to their care. 1. Incompetent Technicians: The service department at Toyota demonstrated a shocking lack of expertise and skill in diagnosing and repairing my vehicle. After reporting an issue with my car's engine, they misdiagnosed the problem not once, but twice! This resulted in unnecessary repairs and additional expenses. Moreover, when they finally identified the correct issue, it took an exorbitant amount of time for them to complete the repairs. It felt as if their technicians lacked the necessary knowledge and experience to handle the most basic problems efficiently. 2. Poor Communication: Clear and timely communication is a fundamental aspect of any service department, but Toyota's service department seemed to be oblivious to this fact. Throughout the entire process, I had to make countless calls and send numerous emails just to get updates on the progress of my repairs. Even then, the responses were vague, inconsistent, and often failed to address my concerns adequately. This lack of transparency and poor communication left me feeling neglected and frustrated. 3. Unreasonably High Prices: Toyota's service department seems to have an inflated sense of self-worth when it comes to pricing. The cost of even the most routine maintenance and repairs was exorbitant. I was charged significantly higher prices compared to independent repair shops for the same services or parts. The lack of transparency in pricing further deepened my dissatisfaction, as it seemed they were taking advantage of their customers' trust in the brand rather than providing fair and competitive pricing. 4. Lack of Customer Care: One of the most disappointing aspects of my experience was the utter lack of customer care and consideration displayed by Toyota's service department. The staff seemed disinterested and indifferent towards my concerns and complaints. They failed to take responsibility for their mistakes, offering no apologies or attempts to rectify the situation. It was evident that my satisfaction as a customer was not a priority to them, which is a grave disservice to the Toyota brand. 5. Unsanitary Facilities: In addition to the service department's incompetence and disregard for customer care, the conditions of their facilities were shockingly unsanitary. The waiting area was unkempt, dirty, and disorganized, with no visible efforts made to maintain a clean and comfortable environment for customers. This lack of basic hygiene and cleanliness standards is both unprofessional and disrespectful to those who entrust their valuable vehicles to their care. Conclusion: My experience with Toyota's service department was nothing short of a catastrophe. From their incompetent technicians to their poor communication, unreasonably high prices, lack of customer care, and unsanitary facilities, it is clear that they have a long way to go in meeting customer expectations. As a long-time Toyota owner, I am deeply disappointed and disillusioned by this experience. I strongly advise potential customers to explore alternative service options where professionalism, competence, and customer satisfaction are given the importance they deserve. 1. Neal Hillenburg (Service Manger)2. Matt J. Bukowski (General Manager) 3. Amanda (Service Tech) 4. Joe Kramer (The NO-Last name guy) was in the office with Neal. More
by Jchasemaceij
September 03, 2023
Staff were pleasant. The entire purchasing process was smooth. All options were clearly explained while buying the car. Wish dearlership could have given us more for our The entire purchasing process was smooth. All options were clearly explained while buying the car. Wish dearlership could have given us more for our trade More
by Robert
Employees Worked With
August 31, 2023
I bought a used car from Jerry’s. They had some repairs to make to the car when I bought it. I scheduled the repairs and most were completed except one. Now they are refusing to co They had some repairs to make to the car when I bought it. I scheduled the repairs and most were completed except one. Now they are refusing to complete the promised repair. Very disappointing. The customer service has been awful. They will not respond to my communication and have dropped the ball. I will not buy another car there and encourage others to shop elsewhere. More
by Teacher
Employees Worked With
Other Employees :
Neal Hillenburg
