Jerry's Hyundai

FRAUDULENT SALES PRACTICES - TAKES ADVANTAGE OF THE ELDERLY. I only rate this dealership a “1” because I can’t give a “0” or a negative number. My father in law purchased a new Hyundai Elantra from Jer ELDERLY. I only rate this dealership a “1” because I can’t give a “0” or a negative number. My father in law purchased a new Hyundai Elantra from Jerry’s last April . When he bought the car he told me he financed it , but that I needn’t worry , he had taken out a credit life insurance policy through the dealership that would pay off the loan if he passed away before the car was paid off of ( he took out a loan through Hyundai Motors even though he had paid cash for he last several cars because of these assurances) . Well , he died Jan 11 of this year. As his executor , I started working my way through his finances I found the paperwork from his purchase. I called the dealership , they told me they no longer offer these policies , they would look into this and get back to me . A week went by without hearing from them . I then called the company that underwrites these policies - . Gave them my father in law’s name , they couldn’t find the policy . Gave them customer number , deal number , and policy number - still could not find it . They asked me how old my father in law was . He was 87 when he made the purchase . The representative told me they didn’t underwrite these policies for people in their 80s. ( sure enough the fine print stated that anyone 66 yrs old or older was ineligible for the policy.) He clearly wrote his DOB on the application . Of note is the fact that the underwriting firm never even received an application from the dealership I called the dealership again and was once again given the run around . Was told they don’t sell these policies anymore and couldn’t find anything , asked me to text or email them the paperwork - I did - sales and finance contracts , as well as policy application . The GM of the dealership called me back to tell me there was nothing he could do about it . I asked him why they sold him the policy when the policy clearly stated anyone who had reached 66 years of age was not eligible. They charged him for the policy and rolled it into the loan amount . Then , the policy application was never sent to the insurance company. No attempt was made to tell my father in law that he didn’t qualify for the policy , nor was any modification made to the loan amount to reflect this change . I then asked if it was SOP to take advantage of older customers in their 80s . ( there was a number of superfluous ’spiffs’ that they sold him were unnecessary including a “GAP coverage policy , a “Anti Theft Protection Certificate “ even though the car was equipped with Anti Theft device ,as well as the ubiquitous $1000 "protection plan” ) They basically saw an old man coming and worked him for every last dime ! I asked what they were going to do . I was told I NEEDED to call the finance company and have them come and pick up the car . I did - they picked it up 2 weeks ago , then sent a letter to the deceased , stating they took back the car because "he broke a promise to them” . I didn’t realize he made a promise to them that he wasn’t going to die . If anything , THEY ( Jerry’s Hyundai and Hyundai Motors ) broke a promise to him by telling him he qualified for a credit life policy . I thought I’d seen it all but this definitely sets a new low . I just don’t want anyone else to be taken advantage of by fraudulent and unscrupulous businessmen More

Be careful dealing with these guys online. The sales rep strung me along and would not tell me what I qualified for after being asked 3 times. I knew something was up. I had planned to go to t The sales rep strung me along and would not tell me what I qualified for after being asked 3 times. I knew something was up. I had planned to go to the dealership today Monday and emailed him on Saturday asking again and telling him I needed to know. I am 80 miles from there so I didn't want to drive all the way out there to find out I didn't qualify or get the numbers I asked for. They pulled my credit report that Friday and still didn't tell me anything. After not showing up and not hearing from the sales rep I sent him an email. I asked what was going on and he finally told my that I needed to put down a big down payment to get the financing I wanted. I knew this could happen, but the fact that I wasn't told about it really pissed me off. He had every opportunity to tell me but didn't. Very bad business practice. We could have been down with this a few days ago. Run as fast as you can from Blake Roe (sales rep). More

We had a good experience buying a Palisade! Jason Bailey was thorough, caring, and detail oriented. Jason Bailey was thorough, caring, and detail oriented. More

Best dealership on the planet! They really took good care of us and made process hassle free-Rowlett resident, worth the drive They really took good care of us and made process hassle free-Rowlett resident, worth the drive More

Bought a Santa Cruz in April, paid $1000 over dealer price, but now they want service it. Can’t get in for oil change for more than a week. Will not provide a loaner vehicle while they do the service, price, but now they want service it. Can’t get in for oil change for more than a week. Will not provide a loaner vehicle while they do the service, and will not provide shuttle service. Online scheduler not working at all. If you do buy from them don’t expect any service. More

Refused to do any business with me because I wasn’t local. Tried calling several times but they constantly hung up on me. I do NOT recommend this dealership. local. Tried calling several times but they constantly hung up on me. I do NOT recommend this dealership. More

This Stealership wants $6,000 over MSRP for a Santa Cruz. They are not willing to budge on the price. The $6,000 is going straight to the dealership and salesman. They gave us the "Jerry's price" at 8am and They are not willing to budge on the price. The $6,000 is going straight to the dealership and salesman. They gave us the "Jerry's price" at 8am and when we showed up to purchase the car at 10am they added the $6,000. The sales manager Brian stated that if we didn't like it too bad because someone will pay that price. He also stated that you can take the car to auction and sell it for more then you can new. More

Dayana was absolutely wonderful she is the best salesperson I have ever dealt with Very personable great follow up with any customer service issues I noticed your employees were friendly salesperson I have ever dealt with Very personable great follow up with any customer service issues I noticed your employees were friendly More

I’ve been buying cars from the Jerry’s Dealership for 15 years and have always had a great experience. Dayana and Asbel are amazing. years and have always had a great experience. Dayana and Asbel are amazing. More