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Jerry's Chevrolet - Service Center

Baltimore, MD

4.6
202 Reviews

202 Reviews of Jerry's Chevrolet - Service Center

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August 30, 2023

I checked in at around 10:10 I had appointment at 10:30 I walked out almost 1:30 in the afternoon I got there only for an oil change I don't know what happened. They say that somebody was injured. That's why More

by brunosmom2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jake Forwood
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Jerry's Chevrolet responded

Thank you for providing feedback on your experience. We will provide your review to our management team for their attention.

August 28, 2023

Great customer service. Excellent service overall. Employees caring and understanding. Always greeted with a smile. More

by katwalk1159
Recommend Dealer
Yes
Employees Worked With
Heather Wingerd
Aug 29, 2023 -

Jerry's Chevrolet responded

Thank you for providing such a wonderful review on your experience with us!

August 28, 2023

Bradon apologized for taking so long, I was glad they took the time to remove the nail from my tire and patch it. And I was on my way Thank you all at Jerry's Chevrolet More

by ggschuller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Spratley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Jerry's Chevrolet responded

It's our pleasure to serve you! Thank you for providing such a wonderful review on your experience with us!

August 16, 2023

Jerry's Chevrolet is the best. .Heather the advisor is the best, professional , great personality, very knowledgeable about the service needed on my car. More

by J D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Wingerd
Aug 18, 2023 -

Jerry's Chevrolet responded

Thank you for providing such a wonderful review on your experience! We look forward to seeing you on your vehicle's next visit!

August 10, 2023

My ex]I with them the times I have been there has been good they have taken care of my needs More

by woernerbarbara56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Prentice
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Jerry's Chevrolet responded

Thank you for taking the time to provide feedback on your experience with us!

August 10, 2023

Appointment for 430 arrived at 415. Long wait for service. Advisor left with no update to customer or remaining staff. Car was not finished till 6 for a430 appointment. Poor custoner se More

by jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Spratley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Jerry's Chevrolet responded

I’m sorry to see your visit warranted this review. Please email our service manager Wendy Hawkins at whawkins@jerrysautogroup.com or call 410-661-9100 if you would like to discuss your experience further. Thank you.

August 07, 2023

Everyone is awesome and the work was done quickly and professionally. I would like to thank Jake,Heather,managers, and technicians. More

by Jerome james
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Reidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wendy Hawkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Forwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Wingerd
Aug 09, 2023 -

Jerry's Chevrolet responded

Thank you for providing such a wonderful review of your experience with our Chevy Staff! We look forward to seeing you on your vehicle's next visit!

August 06, 2023

You did a very good job. The service was excellent. Thank you very much for being so professional. More

by Paul.Tchounwou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Spratley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Jerry's Chevrolet responded

Thank you for reviewing Jerry's so positively!

August 05, 2023

My experience was great as always. Heather Lynn is a great access to your company, as well as Dave. I hope that they are recognized for the great work they do. More

by katwalk1159
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather
Aug 07, 2023 -

Jerry's Chevrolet responded

Thank you for providing such a wonderful review of our staff! We appreciate your business and look forward to seeing you on your vehicle's next visit!

July 26, 2023

They charge $130 for a simple diagnosis when AutoZone can do it for free. They lied to me about indicator lights coming on on my dashboard. They claimed three lights came on as soon as the valet took the More

by Jrhines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heather Wingerd
Jul 28, 2023 -

Jerry's Chevrolet responded

We are sorry to hear about your experience, please contact us at 4106619100 or jhenry@jerryschevrolet if you would like to discuss further.

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