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Jerry's Chevrolet - Service Center

Baltimore, MD

4.6
219 Reviews

219 Reviews of Jerry's Chevrolet - Service Center

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October 12, 2024

Lauren listen with intent on my concerns and provide me with detailed feed back and was very polite. She is great to have on the team. More

by marian_mines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren
Oct 15, 2024 -

Jerry's Chevrolet responded

Thank you for your kind words about Lauren! We're delighted to hear that she listened attentively to your concerns and provided you with detailed feedback. Her commitment to providing excellent customer service is a valuable asset to our team. We appreciate your recognition of her hard work.

October 06, 2024

Had a very great first experience at Jerry’s getting some work done on our truck. Definitely going back! Lauren was great to deal with, very knowledgeable and communicated very well with us. More

by Matt&Sherry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Passio
Oct 07, 2024 -

Jerry's Chevrolet responded

Thank you for your kind words and positive review! We're thrilled to hear about your exceptional experience with our team. We're committed to providing top-notch service and ensuring customer satisfaction. We hope to see you again soon!

October 05, 2024

The dealer ship is always great, but this time there was no air put in my tires and I had to take my car to get air put in they we're very low. More

by Marjorie Price
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Forwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Jerry's Chevrolet responded

Thank you for bringing this to our attention. We apologize for the oversight. We'll investigate this matter further to ensure it doesn't happen again. We appreciate your understanding and feedback.

September 05, 2024

Had service done today. It was quick and painless. Brandon was my advisor. He is always smiling and very informative!!!!! More

by gammchas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Spratley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2024 -

Jerry's Chevrolet responded

We're happy you found our staff to be so supportive during your experience here at Jerry's Chevrolet INC. We hope you have a great day!

September 01, 2024

My service rep was excellent the service I received was excellent car was wash the coffees More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phyllis K.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Spratley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Jerry's Chevrolet responded

Thank you for the great review!

August 07, 2024

Very friendly people and when they told me what was wrong with my truck it took no time and when I said go head and do the work that to no time to do no more then 2 days they had my truck and I like that I r More

by Darlene Rowe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Forwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Forwood
Aug 08, 2024 -

Jerry's Chevrolet responded

Thank you for sharing your service experience, we appreciate your business!

July 27, 2024

Very good experience with Jerry’s service department! After purchasing my pick up truck from Bob Bell Chevrolet in Belair, I took it back to have rear differential work done under warranty and they refus More

by rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Hawkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brennan Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Jerry's Chevrolet responded

Our staff is committed to providing each of our clients with the best automotive experience! Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 15, 2024

Complete and thorough job. Thank you to my advisor Jacob. He kept me informed throughout the process. More

by kittykattj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Forwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Jerry's Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

June 03, 2024

Told me the cost of total service was over $4000. 00. When I paid for Dio gnostic test paper work showed total cost of service if done would be $$2336.13 More

by robert.coleman7475
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen Prentice
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Jerry's Chevrolet responded

I’m sorry to see your visit warranted this review. Please email our service manager Wendy Hawkins at whawkins@jerrysautogroup.com or call 410-661-9100 if you would like to discuss your experience further.

June 01, 2024

My visit was very pleasant. Brandon listened to my questions and replied adequately. Everything was done More

by 20 BLazer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Spratley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Jerry's Chevrolet responded

Thank you for providing a wonderful review of your experience with Brandon!

Jun 05, 2024 -

Jerry's Chevrolet responded

Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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