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Jerry's Chevrolet - Service Center

Baltimore, MD

4.6
207 Reviews

207 Reviews of Jerry's Chevrolet - Service Center

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September 22, 2022

Had my regular oil change appt at Jerry’s. I always find their service exceptional. My car was serviced in a timely manner and their staff always professional and friendly. I appreciated Bra More

by Laurenmermaid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brennan Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : April Jones
Sep 22, 2022 -

Jerry's Chevrolet responded

Thank you for taking the time to leave us a stellar review on our Jerry's Service Team! We look forward to seeing you on your vehicle's next service!

September 15, 2022

My service the last time was more better ; only thing wasI don’t received any phone call when my car was ready. More

by paopao597
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Prentice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Jerry's Chevrolet responded

Thank you for taking the time to leave us a review. We are very sorry that you did not receive above and beyond service this time around. We have put your review to the attention of the Service Manager and will continue to work harder to provide a better experience next time.

September 13, 2022

My vehicle issue was promptly corrected. Brennan was very helpful, knowledgable and a pleasure to deal with. More

by bryan_trusselljr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brennan Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2022 -

Jerry's Chevrolet responded

Thank you for leaving a positive review on Brennan! We appreciate you for choosing Jerry's!

September 10, 2022

Great service as usual. Polite and courteous is the norm there. They really go above and beyond for their customers. More

by sfbarnes2011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Prentice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Wingerd, Hope Turner
Sep 12, 2022 -

Jerry's Chevrolet responded

Thank you for leaving a positive review of our staff!

August 27, 2022

Heather was great, although they were not able to solve my issue immediately, she was very informative and accommodating, squeezing me in without an appointment really went a long way. Hats off to Jerry’s! More

by ratch333
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Wingerd
Aug 29, 2022 -

Jerry's Chevrolet responded

It's our pleasure to serve you. Thank you for choosing Jerry's and leaving a wonderful review!

August 27, 2022

Brandon was very knowledgeable and respectful. On time for my appointment and car is running fine. More

by sssttff@verizon.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adula Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryant
Aug 29, 2022 -

Jerry's Chevrolet responded

Thank you for leaving kind words about our staff! We appreciate you for choosing Jerry's for servicing your vehicle!

August 27, 2022

Brandon my service advisor is always upbeat when I bring my car in. No issues at all!!!!! More

by Gammchas@hotmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
Aug 29, 2022 -

Jerry's Chevrolet responded

Thank you for taking the time to leave us such a wonderful review!

August 15, 2022

Placed in the service queue for an oil change and then overlooked. After 40 minutes returned to service desk. I asked the service rep to check the tire pressure since the TPM was reading slightly low pres More

by Nothappycamper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jacob
Aug 16, 2022 -

Jerry's Chevrolet responded

I’m sorry to see your visit warranted this review. Please email our service manager Wendy Hawkins at whawkins@jerrysautogroup.com if you would like to discuss your experience further. We will also bring this to the attention of the management team.

July 30, 2022

Excellent services always. I have been a customer for 14 years and have been impressed with the services and the way Jerry's treat their customers. More

by Davida
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Reidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adula Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phyllis K.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Prentice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brennan Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Susan Fulton, Mike Knight, April Jones
Jul 30, 2022 -

Jerry's Chevrolet responded

It’s our pleasure to serve you. Thank you for choosing Jerry’s and continuing your loyalty with us!

July 25, 2022

Wonderful customer service. . Thanks Heather Lynn you made my visit run smoothly.. Your customer service was awesome 🤩 More

by Shakia35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Lynn
Jul 25, 2022 -

Jerry's Chevrolet responded

Thank you for this great review and a 5-star rating for Heather and our Jerry's Chevrolet Service Team!

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