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Jerry's Chevrolet - Service Center

Baltimore, MD

4.6
206 Reviews

206 Reviews of Jerry's Chevrolet - Service Center

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March 11, 2023

Everything went well. Jake was easy to talk with and explain my situation. He was able to get me a Lyft driver to take me home, and also identified the problem which was r More

by alanduj@verizon.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Forwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2023 -

Jerry's Chevrolet responded

Thank you for providing such a wonderful review on Jake and the service provided for you and your vehicle! We look forward to seeing you on your next visit!

March 04, 2023

I took my vehicle in for a diagnostic test. I waited 5 days to get my vehicle back, and had to go to them several times to pick it up only for them to continue to give me the run away. I neve More

by Niylah0924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Reidt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Bolden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Spratley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2023 -

Jerry's Chevrolet responded

Thank you for providing your feedback on your experience with us. We deeply apologize that your experience with us was a less than stellar one. Please email our Service Manager Wendy Hawkins at whawkins@jerrysautogroup.com or give her a call at 410-661-9100 to discuss your experience further if you would like.

February 27, 2023

Brandon and all staff that I encountered were pleasant, knowledgeable, and showed an interest in my comfort during my visit to have my car serviced. More

by Rmevans35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joan Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brennan Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Jerry's Chevrolet responded

Thank you for providing such a wonderful review on the services provided for you and your vehicle! We appreciate you for choosing Jerry's and look forward to seeing you on future services!

Feb 27, 2023 -

Rmevans35 responded

Over many years, I have come to Jerry’s for all auto services.

February 16, 2023

Theses guys do an awesome job, price and time of work is really amazing every ones nice, Ms.Heather is so loving, i recommend this to everyone. ❤️👍🏾 More

by ml.redd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms. Heather is so awesome , Heather Wingerd
Feb 18, 2023 -

Jerry's Chevrolet responded

Thank you for your very kind words on Heather and the Chevrolet Service Team! We look forward to having you on your vehicle's next service!

February 15, 2023

Friendly and finished in a timely manner. I would definitely recommend the dealer to friends and family. More

by hillbillywarmonger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Hawkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Wingerd
February 14, 2023

My experience at. Jerry’s Chevrolet was a very positive one, the service was on point with great care and attention. More

by soca323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brennan Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2023 -

Jerry's Chevrolet responded

It’s our pleasure to serve you. Thank you for choosing Jerry’s and we look forward to seeing you next time!

February 03, 2023

Fast, friendly service. Service agent listened and answered all my questions and got it done quicker than expected. More

by X2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brennan Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Jerry's Chevrolet responded

We love to hear how wonderful your experience with us was! Thank you for reviewing Jerry's so positively!

February 02, 2023

I waited about two hours for a headlight bulb change. I was not pleased with it. More

by MSHOLLYDENNIS60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Prentice
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

Jerry's Chevrolet responded

Thank you for taking the time to provide your feedback on your experience. We apologize for the wait time on your service and will strive harder to provide a better experience. We have brought this to our management team's attention.

February 01, 2023

Great service however wait time to get car serviced could improve. Overall very satisfied with how I was treated. More

by Springhill3665
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Wingerd
Feb 01, 2023 -

Jerry's Chevrolet responded

Thank you for taking the time to leave feedback on your experience. We are happy to hear everything went well but we will forward your concerns of the wait time to our management team to strive harder to work on! We look forward to seeing you on your next visit!

January 26, 2023

Friendly and knowledgeable staff. Exquisite in and out service. 10/10. Thank you Jerry's! More

by Jake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Hawkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Wingerd, Hope Turner
Jan 27, 2023 -

Jerry's Chevrolet responded

Thank you for leaving such a wonderful review!

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