Jerry's Chevrolet

The story is far too long to type but it breaks down to the price on the internet being over $3000.00 LESS than what they were actually selling the car for. All of a sudden a $9000.00 car turned into a $12 the price on the internet being over $3000.00 LESS than what they were actually selling the car for. All of a sudden a $9000.00 car turned into a $12000.00 car, the check engine light was on at the end of the test drive, after they took it into the shop and we came back 3 days later the check engine light was STILL ON. They never did anything about it. But even before we came back for the car, my husband called and spoke to Paul, who proceeded to start an argument with my husband and his exact words before he slammed the phone down and hung up on my husband were "well it sounds like you're not buying a car from us". Well we bought the car anyhow, and with that check engine light being on, our car was in the service shop for a week afterwards, we were told it only needed a cam shaft sensor and after reviewing the service RO it appeared that they had to replace all kinds of things (none of which included a cam shaft sensor). After we ended up STILL buying the car from them because we liked this particular model so much, we were dealing with Nate at this point, we had a few issues that involved a chip in the windshield that should have never passed inspection, keys for the car that did not all completely work, and rust on one of the doors (my husband never noticed these issues because it was dark when he took the car out)and instead of letting my husband get through what he wanted to say,Nate Edwards continuously cut him off and then eventually said "Are you going to let me finish!" To which my husband said NO and we proceeded then to talk to Tim Althoff, who was very gentle and apologetic, he was understanding and sympathetic. He was the only good experience we had with this dealership. It is very sad and disgusting that people value their customers so little, In the economy we are living in I find it hard to believe that these people make so much money that they can just treat customers however they feel like and talk down to them and be so unbelievably rude, also at the point when Nate Edwards was yelling at my husband to let him finish speaking he also raised his fist up like he really thought about hitting my husband. UNBELIEVABLE. I wouldnt send my worst enemy to this dealer, and on top of everything else I am having issues with my fuel system, its a recurring issue which makes me believe that they knew about before and never did anything to fix it, oh, also they never even put new windshield wiper inserts in, which is the simplest thing they could have done, and with 4 new tires on the car you would think they would have done an alignment but NO they didnt do that either and no I am having to get it done myself. HORRIBLE More

Overall our experience buying a car at Jerry's was very Overall our experience buying a car at Jerry's was very good. Our sales professional, Brent White was very knowlegable of the product line and help Overall our experience buying a car at Jerry's was very good. Our sales professional, Brent White was very knowlegable of the product line and helped. us select a vehicle and get a price that we are very satisfied with. For me, buying a new car is usually a very painful experience, but Bret helped us negotiate a good deal and moved the process along quickly. Thanks again, I'll recommend Jerry's to my friends. Jeff Phipps More

Brent was not a high-pressure salesman and I really appreciated that. He worked with me extensively to get me the deal I needed and to find the car that I was looking for even though they did not have appreciated that. He worked with me extensively to get me the deal I needed and to find the car that I was looking for even though they did not have it in their inventory. More

At Jerry's,it's supposed to be " about you". It's more about what they can do to get rid of you. If you buy a used car there, lord help you if you need service. It if happens to fall you". It's more about what they can do to get rid of you. If you buy a used car there, lord help you if you need service. It if happens to fall under their used car warranty, good luck. I bought a 2001 Saturn and within 3 weeks the tranny failed. They put another one in, but would not tell me where it came from. 3 weeks later the oil pressure light came on. Found the engine burned a quart every 350 miles. They took care of it after I took it to them 4 different times. I always had to call them for information. When I actually spoke to a human, I got nothing but misinformation and the feeling I was being put off. The car was in their shop for almost 30 days combined. Four months later the tranny they put in failed. Here's where it gets good. The unit they put in was from a 1997 car. To make matters worse, the unit they put in had been contaminated by water. This last time it cost me $3000.00 for an overhaul at reputable repair shop. I tried to get some reimbursement, but the best they would do is give me what it would cost them for another "pre owned" transmission, which is barely 10% of what it cost me..At least now I have a known good transmission with an actual warranty. What kind of place are they running there? It seems like once they sell you the car, they want nothing more to do with you. I will never buy another car, New or Used from them again and I suggest you do the same. More

Brent White bent over backwards to find the vehicle that I wanted. I gave him a challenge and he accepted it full on! He is a hard working, motivated young man with customer service in mind. Ask for Brent I wanted. I gave him a challenge and he accepted it full on! He is a hard working, motivated young man with customer service in mind. Ask for Brent. He'll work a fair deal. More

We went in looking for a used Suburban. We called ahead and were told the vehicle was still in stock. We arrived 25 minutes later, and a couple appeared to be doing the paper work to buy the vehicle. We we and were told the vehicle was still in stock. We arrived 25 minutes later, and a couple appeared to be doing the paper work to buy the vehicle. We were encouraged to take a test drive anyway, which looks to me like they were trying to either waste our time or sell the vehicle out from under someone else who was already in the process. We walked out to the vehicle, handed the key, and the dealer got in the backseat -- no effort made to let us walk around, check it out, etc. We took a very short drive around including about half a mile on the beltway. He was agreeable to me taking it to an empty lot, and when I started checking out the 4x4 drive systems, low was not working (as far as I could tell, and I asked him if he knew about it, and he said yes); when it continued not to seem to work properly, he offered nothing, like, yeah, it's not working, or anything. When we got back to the lot, we wanted to look in the back seats and see how roomy the 2004 was, but we were having trouble getting the seats down, not knowing how they were designed to work, and he offered nothing; finally, my wife yanked on the thing and it folded forward suddenly knocking her in the head. I guess maybe he just really did not want to sell us the car, since some other people appeared to be in the process. Bottom line: it was a completely unfulfilling experience and I would never go back there. More

DO NOT GO THERE!!! I went to the dealership after confirming the price & availability of the vehicle. When I arrived I was informed that $1200 is added to the web price. When I asked why? I was info confirming the price & availability of the vehicle. When I arrived I was informed that $1200 is added to the web price. When I asked why? I was informed that otherwise no one would come. They would not honor the web pricing. More

Great sales staff, Paul was great, informative, knowledgeable of products and services, willing to go the extra mile to make the expierience pleasurable even though it's a pretty lenghthy process. knowledgeable of products and services, willing to go the extra mile to make the expierience pleasurable even though it's a pretty lenghthy process. Thanks everyone at Jerry's. More

On 5/25/11, we arrived at your dealership to purchase a 2011 Silverado. I could not let this opportunity escape without letting you know of Mr. Larry Bert's specialized professionalism, superb knowledge, a 2011 Silverado. I could not let this opportunity escape without letting you know of Mr. Larry Bert's specialized professionalism, superb knowledge, and kind consideration. He listened carefully to our request and completely fulfilled what we had asked for. Our transaction was done painlessly and pleasantly. Often times, when dealing with salesmen, customers feel pressured or are unhappy with the outcome. This is not the case with Mr. Bert. He is friendly and honest. Not once were we uncomfortable. Mr. Bert's peformance is OUTSTANDING. He stands alone as a salesman. He put us, as the customer, first. Thank you for such an enjoyable and satisying experience! I strongly recommend Jerry's Chevrolet, in particular - Mr. Larry Bert, when purchasing a vehicle! Sincerely, John and Sue Feehley More

We bought a car here and it wasn't too bad until the finance guy started talking down to me like I was some little child. Oh, if you need to get a hold of anyone on the phone GOOD LUCK, they NEVER call finance guy started talking down to me like I was some little child. Oh, if you need to get a hold of anyone on the phone GOOD LUCK, they NEVER call back and they NEVER pick up the phone. If you use them to payoff a previous loan, good luck, it's been almost 3 weeks and no payoff and no word. I will NEVER come back to Jerry's. More