Jerry's Chevrolet

I have now had the great experience of dealing with Bob and Jerry's Chevrolet twice. And I can truthfully say that he, as well as the dealership, epitomize the term "customer service". In my own profession and Jerry's Chevrolet twice. And I can truthfully say that he, as well as the dealership, epitomize the term "customer service". In my own professional life, I believe in treating each and every one of my customers as if they were the only customer I have. I deal with them honestly and openly. And, after having a really bad experience with another local dealer and salesman, I pulled into Jerry's with my goal to waste the time of any salesman that I came into contact with. And there was Bob. The first thing that impressed me was his handshake. Firm and simple. No extra elaboration. No fanfare. All the while looking me in the eye. Then, he listened to me. He didn't try to overtalk me, or point me in any direction. He actually LISTENED to my situation and needs. I actually felt like a person, not just another number on someone's sales quota. 48 hours later, I was out of my "clunker", and into a decent used car that fit my needs and budget. 3 1/2 years later, when I was ready to move to a newer vehicle, I went back to Bob. And once again, Bob got me into a pickup that met my needs and budget. I seriously recommend Bob and Jerry's to anyone that needs or wants a new or good used vehicle. Like their slogan says, "You just got to come to Jerry's" More

I had the opportunity to purchase a used car from Jerry's Chevrolet/Mitsuibishi during the last week. From the moment I entered the dealership, I was treated with the utmost respect. Dan Cahill, my salesman, Chevrolet/Mitsuibishi during the last week. From the moment I entered the dealership, I was treated with the utmost respect. Dan Cahill, my salesman, was extremely professional, personable and made me feel as if I was his only customer. The staff at Jerry's made my experience a pleasurable one. I have purchased numerous vehicles in my lifetime from various other dealers in my area. Dan Cahill made this purchase the easiest and least complicated experience so far in my car buying career. His knowledge was immeasurable. Dan took the time to listen to my needs with a vehicle and what I was looking for. He was patient with me and did everything possible to accomodate my requests. He followed through with every aspect of my car buying experience from the moment I walked in the building until the moment I drove off the lot. Jerry's truly has a wonderful employee/salesman in Dan. I would not only recommend Jerry's to anyone I know who is looking to purchase a vehicle, but I would insist they contact Dan Cahill. He was fantastic. I will continue to recommend and work with Dan from here on out. This was the BEST experience I have ever had. Dan Cahill and Jerry's Chevrolet are top notch in my book. More

I unexpectedly needed a car and sooner rather than later. Mike and Charley turned a dreaded experience into a pleasurable one. Their knowledge, patience and customer service were unsupassed. I have already r Mike and Charley turned a dreaded experience into a pleasurable one. Their knowledge, patience and customer service were unsupassed. I have already recomended Jerry's Chevrolet and Mike and Charley to all my friends in the market for a car. Thank you. More

I purchased a used 08 Acura MDX in Sept, and the experience was awful. First, I called and asked about the car before I went over. The salesman said the car was great. However, when I arrived, th experience was awful. First, I called and asked about the car before I went over. The salesman said the car was great. However, when I arrived, they said the internet price wasn’t the exact price. In fine print at the bottom of the listing was a statement in plain text of a “twelve hundred dollar reconditioning fee”. Because I had already driven from Virginia and liked the car, I decided to pay the fee and made the purchase anyway. Second, about a month after I bought the car, I noticed there was oil dripping on my driveway. I took the car to an Acura dealer and was told an incorrect fluid (non-Acura brand fluid) was put in the power steering reservoir. I had to pay and get the system flushed and fluids replaced. However, the incorrect fluid was not the only issue. Oil was still dripping, so I took the car back to Acura. This time, they took apart the bumper and discovered the vehicle was in a front end COLLISION. I was not told that at the time of purchase. For my safety, I paid to have everything replace. I felt that Jerry’s knew about the issue especially since they boasted about their extremely detailed 160 point vehicle assurance inspection for used cars. In addition, Jerry had the car for a while before I bought it. Let alone, one of the managers was driving it, so if the hose and the oil were put by the previous owner, Jerry would have notice the oil dripping. However, no leak occurred until about a month after we got it. I am not accusing Jerry for having done anything to the car, but I just want to state that the time line makes sense that Jerry should be aware of the issue before selling the vehicle to me. Like a normal customer, I called Jerry’s Chevrolet and spoke with the used car sales manager in hopes to get compensation for the issues. I explained what was wrong with the vehicle, but the response I got was not much of a response at all. He claims that Jerry did not know anything of the issues, they did nothing to the car, and there was nothing he could do for me at this point. The same guy who was so nice when I first got there could now care less for my questions or concerns. I was extremely disappointed. After giving Jerry $30,000.00, Jerry was no longer willing to work with me or even listen to what I had to say. Overall, my experience with Jerry’s Chevrolet was terrible. What happened made me feel that Jerry only care about my money and making the sale. Jerry’s does not care about customer’s safety or living up to a good dealer reputation. More

A truly great experience ordering a new camaro. The email response was handled professionaly and without being pushy. The test drive was comprehensive and gave me a good feel for the car rather than just a response was handled professionaly and without being pushy. The test drive was comprehensive and gave me a good feel for the car rather than just a short drive around the block. The salesman, Rich, listened to my concerns and what exactly I wanted on the car. I had an request about waiting to order due to color selection, and he was very diligent in keeping me updated on the status. The ordering process was handled with competence and ease. Once I had placed the order, Rich was great about keeping me in the loop as to the status, without being bothersome. Chris, Tim and John are friendly, informed and very professional. The team took care of the requests that I had, and followed up to make sure that those tasks were completed properly. Rich is a stickler for detail, had a list of everything he and I had talked about, and made sure that it was done. The delivery was exceptional, the car was perfect. Even after the sale, Rich helped me with ordering some parts for the car. I would say that I feel like all of these people are my friends, and I look forward to dealing with them in the future. I have recommended Jerry's on Facebook and the Camaro5.com website. My wife has a Saturn Outlook, and I have persuaded her to have her service done there in the future. Her first experience with them was outstanding. The service department even fixed some problems that her previous dealer had missed. You can tell that I can't say enough good things about Jerry's. Rich and the rest of the team there really are committed to making the customer number 1. Thanks again, to Rich, John, Chris, Tim, Mike and Tom. More

LONG STORY SHORT, IM A MILITARY SERVICE MEMBER IN TOWN VISITING AND MY CHECK ENGINE LIGHT CAME ON. I TOOK TO MY VEHICLE TO JERRYS WITH NO APPOINTMENT. MS SUSAN WAS COURTEOUS AND SO NICE AND I NEVER TOLD VISITING AND MY CHECK ENGINE LIGHT CAME ON. I TOOK TO MY VEHICLE TO JERRYS WITH NO APPOINTMENT. MS SUSAN WAS COURTEOUS AND SO NICE AND I NEVER TOLD HER I WAS MILITARY BUT SHE TOOK OUR VEHICLE RIGHT AWAY. MY SUV IS A 2011 EQUINOX THAT WAS DIAGNOSED THAT NEEDED THE FUEL PUMP REPLACED. IT WAS FIXED AND OUT THE DOOR THAT EVENING AND OFF TO NAVAL STATION NORFOLK; ON TIME. THANK YOU SO MUCH JERRYS SERVICE. THANKS FOR HELPING MY FAMILY THANKS MS SUSAN AND HER TEAM. More

The story is far too long to type but it breaks down to the price on the internet being over $3000.00 LESS than what they were actually selling the car for. All of a sudden a $9000.00 car turned into a $12 the price on the internet being over $3000.00 LESS than what they were actually selling the car for. All of a sudden a $9000.00 car turned into a $12000.00 car, the check engine light was on at the end of the test drive, after they took it into the shop and we came back 3 days later the check engine light was STILL ON. They never did anything about it. But even before we came back for the car, my husband called and spoke to Paul, who proceeded to start an argument with my husband and his exact words before he slammed the phone down and hung up on my husband were -well it sounds like you're not buying a car from us!! Well we bought the car anyhow, and with that check engine light being on, our car was in the service shop for a week afterwards, we were told it only needed a cam shaft sensor and after reviewing the service RO it appeared that they had to replace all kinds of things (none of which included a cam shaft sensor). After we ended up STILL buying the car from them because we liked this particular model so much, we were dealing with Nate at this point, we had a few issues that involved a chip in the windshield that should have never passed inspection, keys for the car that did not all completely work, and rust on one of the doors (my husband never noticed these issues because it was dark when he took the car out)and instead of letting my husband get through what he wanted to say,Nate Edwards continuously cut him off and then eventually said -Are you going to let me finish! To which my husband said NO and we proceeded then to talk to Tim Althoff, who was very gentle and apologetic, he was understanding and sympathetic. He was the only good experience we had with this dealership. It is very sad and disgusting that people value their customers so little, In the economy we are living in I find it hard to believe that these people make so much money that they can just treat customers however they feel like and talk down to them and be so unbelievably rude, also at the point when Nate Edwards was yelling at my husband to let him finish speaking he also bucked up and tried to get in my husbands face and then tried to take our keys while he walked away!!!!! UNBELIEVABLE. I wouldnt send my worst enemy to this dealer, and on top of everything else I am having issues with my fuel system, its a recurring issue which makes me believe that they knew about before and never did anything to fix it, oh, also they never even put new windshield wiper blades on, which is the simplest thing they could have done, and with 4 new tires on the car you would think they would have done an alignment but NO they didnt do that either and now I am having to get it done myself. HORRIBLE More

They take forever to service vehicles and when you call to see if it's done, nobody knows! It is fustrating. I understand that vehicles can take time to repair, especially when you have many vehicles to re to see if it's done, nobody knows! It is fustrating. I understand that vehicles can take time to repair, especially when you have many vehicles to repair, but at least have a timeframe of when you think the car will be ready. More

VERY UNHAPPY! I drove over 2 hours to get a certain car. I had to sit around for over 5 hours while they did god knows what to the car, paper work, etc. I went to leave with my "new vehicle" and came across I had to sit around for over 5 hours while they did god knows what to the car, paper work, etc. I went to leave with my "new vehicle" and came across the spare tire cover missing. Was promised it will be ordered. I was tired of being there for so long and had a long trip home so I left with the car. As I am driving I realize they left me with quarter tank of gas, oil needing to be change, low washer fluid, low tire pressure, car filthy, etc. A week passes and had not heard from anyone so I called the dealership. Got the run around and come to find out it wasn't ordered. They promised me they would order it. I also explained how unhappy I was with the appearence of the car and told them I would have never left with the car but I was so sick of wasting my whole saturday there. They promised to take care of all the issues and would call me when the part comes in. Another week passes and I hear nothing. I call and find out the still have not ordered the part! I am livid! They again promise to order it and take care of everything. So another week passes and I hear nothing! I call and they finally have the part in. They say they are going to check and see when I can come in and will call me back. Do they call? NOPE! I call 3 days later and am finally told I can come in on saturday and get everything done. If I get there and have to sit around for over an hour I AM GOING TO BE PISSED! More