Jerry's Chevrolet

Financing Nightmare! This is definitely the worst dealership that my spouse and I have done business with. Susan, the person in charge of financing at the dealership, does This is definitely the worst dealership that my spouse and I have done business with. Susan, the person in charge of financing at the dealership, does not return phone calls or respond to emails. We requested to have the GAP and extended warranty refunded back in Dec 2017, and as of today, the bank (PNC Bank) still has not received any refund back towards the loan, nor have we received anything. We were informed by Susan that it can take up to two months, but we are now approaching the three month mark. We have stopped in and asked her on two occasions, and the bank has even called there on our behalf, but she was unavailable to take the call. We recently purchased a new Tahoe from Koons in White Marsh and will not be doing business again with Jerry's. Yet, money that belongs to us is just floating around and we can't get an answer from Susan or Jerry's. More

poor customer service I brought my car in for a recall an ended up paying 800 dollars for repairs that they caused while servicing my car because the tech obviously did not I brought my car in for a recall an ended up paying 800 dollars for repairs that they caused while servicing my car because the tech obviously did not know what he was doing it should have taken a few hours it turned into 5 days More

Excellent Jason was my salesman. He was very courteous and patient with me. He did not pressure me and answered all my questions. He told me if I had future Jason was my salesman. He was very courteous and patient with me. He did not pressure me and answered all my questions. He told me if I had future questions, do not hesitate to call. More

Buying new car The salesperson that I had was Larry webb,sr. His get go personality was ok. However the manager on duty helped me to get what I really wanted in my c The salesperson that I had was Larry webb,sr. His get go personality was ok. However the manager on duty helped me to get what I really wanted in my car. Once achieving that, then we had to go through two more processes before completing the deal. Totally unnecessary time wasted. More

Best car buying experience I ever had I purchased a cruze from here and everyone was friendly and very knowledgeable about the product. Jason woods helped me find the right car for me. Cha I purchased a cruze from here and everyone was friendly and very knowledgeable about the product. Jason woods helped me find the right car for me. Charles wicks helped me get the vehicle in my budget. I will say all around I high recommend anyone looking for a Chevy to see Charles wicks or Jason woods you will not be disappointed. More

Great customer service I came in to have my car serviced for a Chevy part recall, and they had me in an out. My service was efficient and everyone was friendly and helpful. I came in to have my car serviced for a Chevy part recall, and they had me in an out. My service was efficient and everyone was friendly and helpful. I would recommend this dealership to anyone looking to have their Chevy serviced. More

Buying New Truck He was my sales man and he was great. When I come back for my next truck he's the one I want to help me. He was my sales man and he was great. When I come back for my next truck he's the one I want to help me. More

Awesome From my initial online inquiry to driving off the lot with my new vehicle it was a great experience. Brandon (sales) took awesome care of me, I don’t From my initial online inquiry to driving off the lot with my new vehicle it was a great experience. Brandon (sales) took awesome care of me, I don’t have one complaint. I will certainly be recommending Jerry’s Chevrolet, Brandon in particular, to anyone I know who is looking to purchase a new car. More

Amazing experience The day I visited Jerrys Chevrolet, was a very stressful day for me. My car had went up that morning and I had to make a last minute decision to go ca The day I visited Jerrys Chevrolet, was a very stressful day for me. My car had went up that morning and I had to make a last minute decision to go car shopping. I was afraid of not being able to find a car that would fit my financial budget. I explained to the salesman my situation and what was most important to me, and from there the experience was just amazing. They were determined to make sure I left with a car that day, so we shopped as many cars a possible until we found one that fit me and my needs. It didn't matter how long it took (all day) they never rushed me or became impatient with me. And trust me I was an indecisive pain. I took so long I ended up leaving the dealership right at closing. The deals they have are unbeatable. I was very impressed with the service and the way I was handled, and most importantly I left with a brand new car that made me feel like a new person. I was stressed and upset when I walked in and left with a smile on my face. This is the type of experience a customer should have. More

completely satisfied Customer service was excellent. Staff was awesome, professional and knowledgeable. I wouldn't take my car anywhere else. What I liked most about this Customer service was excellent. Staff was awesome, professional and knowledgeable. I wouldn't take my car anywhere else. What I liked most about this dealership was the superior customer service. More