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Jerry's Chevrolet

Baltimore, MD

4.6
451 Reviews
Welcome to Jerry's Chevrolet! We're your local Baltimore dealership offering new Chevy & used car sales, service, new car leases, Chevrolet parts and tires, as well as auto financing. Our mission is to offer an unparalleled dealership experience by practicing an unwavering commitment , to our customers, community, each other and our products. We're located near Essex, Parkville and Towson area. Get directions to our dealership at 1940 E Joppa Road Baltimore, MD 21234, give us a call at (443) 219-3825, or send us an email.
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1940 E. Joppa Rd.

Baltimore, MD

21234

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Showing 451 reviews

April 27, 2023

My problem with the dealership is using my military discount for whatever service getting done to my vehicle that was purchased from Jerry Chevrolet. Example oil change. If a customer get charged the s More

by putrinarice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Wingerd, Jake Forwood
Apr 27, 2023 -

Jerry's Chevrolet responded

Thank you for bringing this matter to our attention and providing feedback on your experience. We have provided your feedback to our management team for their attention. If you would like to discuss this further, please email our Service Manager Wendy Hawkins at whawkins@jerrysautogroup.com or call 410-661-5700.

April 26, 2023

Service writers come and go at all dealerships. I am please to report that the current service writers and the service manager have been responsive and accommodating. More

by mccrea_j
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Hawkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Prentice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Wingerd
Apr 26, 2023 -

Jerry's Chevrolet responded

Thank you for reviewing our staff at Jerry's so positively! We look forward to seeing you on your next visit!

April 22, 2023

Courteous and professional service with a smile. It was comfortable while I waited for my truck More

by alnissabowley
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Heather Wingerd
Apr 22, 2023 -

Jerry's Chevrolet responded

Thank you for reviewing Jerry’s so positively!

April 19, 2023

Very good, very long time to wait for parts. Did not expect to be so long wait time More

by eastcoastslim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Wingerd
Apr 21, 2023 -

Jerry's Chevrolet responded

It's our pleasure to serve you! Thank you for choosing Jerry's!

April 10, 2023

Awesome customer service. Brandon is an excellent advisor. We would continue taking our vehicles to Jerry's Chevy in Towson. More

by S. Cheaton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Spratley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2023 -

Jerry's Chevrolet responded

Thank you for providing such a wonderful review on Brandon and the service provided for you and your vehicle!

April 08, 2023

Pleasant and efficient. Went in for routine maintenance and had them check a tire issue which they found a small puncture in the sidewall of the tire which I replaced. Lucki More

by pmurray02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Spratley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2023 -

Jerry's Chevrolet responded

It's our pleasure to serve you! Thank you for choosing Jerry's for the repairs needed on your vehicle! We look forward to seeing you on your next service visit!

April 04, 2023

Excellent customer service and was very diligent at getting the best deal possible for me. More

by malishahd82
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Webb Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2023 -

Jerry's Chevrolet responded

Thank you for providing such a wonderful review of your experience! We look forward to seeing you on your next visit!

March 23, 2023

My experience was great, the cosultant was very knowledgeable, she updated during the process. I was very satisfied. More

by MJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Wingerd
Mar 25, 2023 -

Jerry's Chevrolet responded

Thank you for leaving such a positive review on our staff! We look forward to seeing you on your vehicle's next visit!

March 19, 2023

I love taking my car to Jerry’s. My consultant was great even though today was a busy day. More

by pmcdona
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brennan Stewart
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Jerry's Chevrolet responded

Thank you for reviewing Jerry's so positively! We look forward to seeing you on your next visit!

March 15, 2023

I bought a 2019 Hyundai Accent from your car dealership at the end of November that was just stolen yesterday. It would seem that those cars, and Kia's, have a major flaw that makes them very easy to stea More

by dhanford
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Larry Webb Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Webb Jr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Jerry's Chevrolet responded

Thank you for leaving us feedback of your visit, if you would like to discuss the inadequacies of your visit further, please email our General Manager at jhenry@jerrysautogroup.com.

Mar 22, 2023 -

dhanford responded

I replied to Jerry's GM, and he still did not respond to the issue of his Sales Manager hanging up on me. There is a HUGE lack of customer service.

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