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Jerry Ward Autoplex - Service Center

Union City, TN

4.9
175 Reviews

175 Reviews of Jerry Ward Autoplex - Service Center

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April 02, 2022

Very courteous and kind on the phone for scheduling and for pickup. Gave me feedback on questions I had for further service. Service was performed very quickly. They followed it up with the check list the More

by blchendon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't know who the Adam Green is Mr Huff and and Cody Gibler were my contacts
March 31, 2022

The service department is awful Anytime you have to bring a vehicle back 4 times and the problem still exists it’s unbelievable but this time it will be going to a Chevrolet dealer More

by Hay57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Adam Green
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sara, Tim Long, Matt Dunn
Apr 02, 2022 -

Jerry Ward Autoplex responded

Hello, we appreciate your honest and fair review. We hope we can improve our service to 5 stars for you next time. Give us a call if you need anything. We would love to help out! - Jerry Ward Autoplex

Apr 02, 2022 -

Hay57 responded

I appreciate the offer but after 4 tries for the same thing and on the 3rd trip vehicle was given back with service engine soon light on and when we said something to Sara she said the oil needed to be changed which my oil was at 81 percent and the code was and still is faulty battery sensors so we will be going to the Chevrolet dealer but since I found this car for my daughter using carfax as I do with all my vehicles I will respond back to carfax

March 24, 2022

Well they seemed friendly enough, they got the parts and sort of put it back together. I now have 1 key instead of 2 nobody explained any of that to me, and it’s still doing the same stuff. More

by Sure
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Hicks
March 16, 2022

Fixed my jeep. There were extra issues when I got it back so they fixed them also. More

by No-Reply-SFycTA7P
Recommend Dealer
Yes
Employees Worked With
Sarah Hicks
March 07, 2022

Awesome service and an awesome crew. They really go out of their way sometimes to take care of their customers. More

by Justin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Hicks
March 03, 2022

Set up an appointment for tires for the following day, service was fast, efficient and an awesome value. We had dropped it off so we could grab lunch, when we finished lunch they called and told us our ca More

by O.m.k.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Hicks
February 01, 2022

Good work and satisfied. Communication could improve somewhat but not detrimental to the final result of getting car fixed. More

by mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Green
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Hicks
January 11, 2022

Did a great job and my vehicle has been running fine every since I got it out the shop More

by Rque2000
Recommend Dealer
Yes
Employees Worked With
Adam Green
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Hicks
December 01, 2021

I’m very satisfied with their service. Everyone is doing a good job taking care of my car More

by mcbutler416
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris , Sarah Hicks
October 28, 2021

Knowledgeable staff with top notch parts and service with excellent communication and professional work to boot More

by None
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Hicks
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