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Jerry Ward Autoplex - Service Center

Union City, TN

4.9
181 Reviews

181 Reviews of Jerry Ward Autoplex - Service Center

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August 05, 2022

been doing business with norman and the dealership fir several years. everyone has always been so nice More

by lori1230
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Petty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Nolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Long
July 31, 2022

Service dept stinks u need new techs I paid a diagnostic fee and they tell me nothing is wrong and it is still doing the same thing. I bought this car the day after it hit your lot so ubdid not do a good in More

by Dongreen1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Dobson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Green
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The service woman answers the phones and the so called mgr of service dept
July 30, 2022

Super quick Reasonable priced Great Staff Delivery and pick up service Coffee if you wait Clean More

by Ut38261
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Akers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Petty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Nolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Long
June 24, 2022

If you want to purchase a car, you need to go to Jerry Ward Autoplex in Union City. Their salesmen are friendly and very helpful. We purchased a Toyota Rav 4 with low mileage and we love it. When you go More

by Jane Dorton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Breeden
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2022

Very nice and friendly people, found me a car just for me. I love it More

by No-Reply-GrIufnHG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 15, 2022

Love this place, already kind, friendly and always puts you 1st!!! Thanks for always doing a great job!!!! More

by KIMMY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Nolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2022

Very courteous and kind on the phone for scheduling and for pickup. Gave me feedback on questions I had for further service. Service was performed very quickly. They followed it up with the check list the More

by blchendon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't know who the Adam Green is Mr Huff and and Cody Gibler were my contacts
March 31, 2022

The service department is awful Anytime you have to bring a vehicle back 4 times and the problem still exists it’s unbelievable but this time it will be going to a Chevrolet dealer More

by Hay57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Green
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sara, Tim Long, Matt Dunn
Apr 02, 2022 -

Jerry Ward Autoplex responded

Hello, we appreciate your honest and fair review. We hope we can improve our service to 5 stars for you next time. Give us a call if you need anything. We would love to help out! - Jerry Ward Autoplex

Apr 03, 2022 -

Hay57 responded

I appreciate the offer but after 4 tries for the same thing and on the 3rd trip vehicle was given back with service engine soon light on and when we said something to Sara she said the oil needed to be changed which my oil was at 81 percent and the code was and still is faulty battery sensors so we will be going to the Chevrolet dealer but since I found this car for my daughter using carfax as I do with all my vehicles I will respond back to carfax

March 25, 2022

Well they seemed friendly enough, they got the parts and sort of put it back together. I now have 1 key instead of 2 nobody explained any of that to me, and it’s still doing the same stuff. More

by Sure
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Hicks
March 16, 2022

Fixed my jeep. There were extra issues when I got it back so they fixed them also. More

by No-Reply-SFycTA7P
Recommend Dealer
Yes
Employees Worked With
Sarah Hicks
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