Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

Customer service Had a oil change and tire rotation, the service was fast , friendly and professional..Express Consultant Richard CASTANON was on point during my visi Had a oil change and tire rotation, the service was fast , friendly and professional..Express Consultant Richard CASTANON was on point during my visit as was Jimmy Lewis used car sales More

Awesome as always Had a steering issue and did a lof,rotate and alignment, Alez took care of my jeep and had someone drive it to make sure it was fixed Had a steering issue and did a lof,rotate and alignment, Alez took care of my jeep and had someone drive it to make sure it was fixed More

Good folks providing a good service experience Excellent service adviisor & service msnager, they went out of their way to provide an easy service experience. Bob Fiol is also a very nice gentlemen Excellent service adviisor & service msnager, they went out of their way to provide an easy service experience. Bob Fiol is also a very nice gentlemen to interact with. More

Excellent service Everyone was very professional and courteous. I would recommend your service center and these guys to service my friends and family’s car. Thank you Everyone was very professional and courteous. I would recommend your service center and these guys to service my friends and family’s car. Thank you for making me feel comfortable knowing my car is in good hands. More

Check engine light issue resolved. Started towards the dealership on Saturday morning to check out a check engine light that was illuminated on my dash. Called ahead to make sure l coul Started towards the dealership on Saturday morning to check out a check engine light that was illuminated on my dash. Called ahead to make sure l could be accommodated. I was giving an appointment time to correspond with my arrival. I arrived prior to my appointment time but was immediately greeted by a service technician. My vehicle was logged into the system and was told that they would do a diagnostic and let me know what the problem was and what it would cost to repair it. After the diagnosis l was informed of the problem, how long the work would take, and told what it would cost. I left the vehicle at the dealership to be worked on and was called a short time later to inform me that the work was done. Upon checkout l asked for and was giving a generous military discount. I am very satisfied with the service l received at the dealership. More

Great service! Great and quick service! Very knowledgeable and friendly service department! I will definitely go there for all my Jeep’s needs, maintenance and possi Great and quick service! Very knowledgeable and friendly service department! I will definitely go there for all my Jeep’s needs, maintenance and possibly modifications! More

Customer Focused Team I drove into Jerry Ulm service dept. right before closing time on a Saturday afternoon with a nail in my tire. I thought for sure the best I could get I drove into Jerry Ulm service dept. right before closing time on a Saturday afternoon with a nail in my tire. I thought for sure the best I could get was help swapping the spare onto the car. Not So! I drove out less than an hour later with a fully repaired tire and thanks to the road hazard I had on my Durango's tires it didn't cost a penny. One again Jerry Ulm Srvice department proves that their customer is the focus of their business. Tge Service guys are why I keep coming back to Jerry Ulm Dodge when shopping for a car. Hats off guys!! More

Great service and professional staff I've brought my car in a couple of times and both experiences have been prompt with a professional and courteous staff who made me laugh I've brought my car in a couple of times and both experiences have been prompt with a professional and courteous staff who made me laugh More

Part replacement They aimed to please after ordering wrong part. Oil change took a little longer than usual. Close to three hours..but service reps were nice.. They aimed to please after ordering wrong part. Oil change took a little longer than usual. Close to three hours..but service reps were nice.. More

Amazing customer service Really wasn’t in a good mood but the level of customer service made my day better. Never had any problems with the service there, always in and out. Really wasn’t in a good mood but the level of customer service made my day better. Never had any problems with the service there, always in and out. More