Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

Necessary - but wasted my time I had to get service done that only the dealer can do. I was informed several things about my vehicle during its service that turned out to be a comp I had to get service done that only the dealer can do. I was informed several things about my vehicle during its service that turned out to be a complete lie. It was stated that my belt was on backwards and it was breaking up my water pump. It did not sound correct but I wanted to make sure. I took it to my regular mechanic and all I needed was a new belt (not on wrong-nothing wrong with water pump). I had to wait to check out because my paper work was not ready. Not a big deal but I had to wait for almost 1 hour for my paper work because my service person was getting reprimanded by his boss in the bosses office. Which I could almost everything that was going on. The boss came out of the office first. I asked him if he could help me check out and he mentioned that your person will be with you in a minute. He did not care that I was waiting to check out. More

Gr8 working w/Carlos my service rep Again, it starts w/ the service rep. My rep is Carlos B. He has ALWAYS been helpful n takes gr8 care of ALL of my concerns and see’s that they are add Again, it starts w/ the service rep. My rep is Carlos B. He has ALWAYS been helpful n takes gr8 care of ALL of my concerns and see’s that they are addressed. Couldn’t ask for a better service rep. Because of Carlos o now am a proud owner of a Jeep. More

Oil change, tire rotation and window tinting I love Jerry ulm . Been a customer for many years. My daughter just got a car recently and will also be using Jerry Ulm for service. Now I have two ca I love Jerry ulm . Been a customer for many years. My daughter just got a car recently and will also be using Jerry Ulm for service. Now I have two cars that are serviced at Jerry Ulm. Only place I will ever go! More

Great Service I came in for a Oil and filter change for my diesel along with any recalls to be addressed. Very attentive and kind and professional service writer, I came in for a Oil and filter change for my diesel along with any recalls to be addressed. Very attentive and kind and professional service writer, I was in and out in no time. More

Over 2 weeks for a refurbished seat 1600 $ For a Refurbished center console. Truck returned dirty and stinky. Not a happy customer. My wife's car had some work done at a local shop, and 1600 $ For a Refurbished center console. Truck returned dirty and stinky. Not a happy customer. My wife's car had some work done at a local shop, and they did better and cheaper work. Car came back perfect! Clean, and replacement parts were New! More

Excellence Wonderful service ALL around, from customer service, the service manager, the young man that did the work and the check out lady! Always have been tre Wonderful service ALL around, from customer service, the service manager, the young man that did the work and the check out lady! Always have been treated great! More

Air conditioning question Chris in Service is awesome maintaining my Crossfire. However on Mother's Day Sunday the air conditioning was blowing hot air. I called in on Monday a Chris in Service is awesome maintaining my Crossfire. However on Mother's Day Sunday the air conditioning was blowing hot air. I called in on Monday and Carlos Batista scheduled me for Tuesday. I also had an oil leak with the oil sensor. When I returned the next week they had fixed the oil leak ($990) but nothing with the air conditioning which I have an extended warranty on. It blew hot air for two days. There IS A PROBLEM!!! "Bring it back if it happens again" does NOT cut it!! I am very upset about this. More

Warrenty Repair I had an issue with a previous install & Ron was able to take care of it within a short period of time & have me back on the road with no headaches. I I had an issue with a previous install & Ron was able to take care of it within a short period of time & have me back on the road with no headaches. I appreciate his attentiveness & quick responses. Thanks again, Gary S. More

Amazing This was my 1st time getting my car serviced at Dodge. It was a pleasant experience the staff greeted me with respect they were very knowledgeable and This was my 1st time getting my car serviced at Dodge. It was a pleasant experience the staff greeted me with respect they were very knowledgeable and detailed on what had to be done to my vehicle and also their recommendations. Thank you More

Friendly service Even without an appointment i was able to get in and get my car diagnosed quickly. Quick and convenient with friendly service! Very happy. Thank yo Even without an appointment i was able to get in and get my car diagnosed quickly. Quick and convenient with friendly service! Very happy. Thank you! More