Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

Jen is the best! Ask for service advisor Jen. She's the best! She will be honest about what kind of service you need for your car, and make sure you don't pay for an Ask for service advisor Jen. She's the best! She will be honest about what kind of service you need for your car, and make sure you don't pay for anything you don't need. More

Great First Experience Dropped Jeep off at 7 am. Jim was extremely personable and professional. Jim said it would take a couple hours to have tow package installed and that’ Dropped Jeep off at 7 am. Jim was extremely personable and professional. Jim said it would take a couple hours to have tow package installed and that’s what it took. It was a job well done. Thank you! More

Quick and Friendly Every time I come here I receive excellent service. They handle whatever it is with quality work and they have me in and out in a timely manner. Every time I come here I receive excellent service. They handle whatever it is with quality work and they have me in and out in a timely manner. More

Ron was amazing Ron was amazing! He explained everything in detail to me. His customer service was the Best! I would definitely recommend service department to my fri Ron was amazing! He explained everything in detail to me. His customer service was the Best! I would definitely recommend service department to my friends and family. Thank you for always providing Excellent service! More

Amazing service Brian was very helpful with absolutely every detail and even beyond! He explained the problem my car was having and made sure it is fixed very fast. H Brian was very helpful with absolutely every detail and even beyond! He explained the problem my car was having and made sure it is fixed very fast. He also was extending his help further with the rental car issues i had! More

Not so fast this time They did change the motor oil and tire rotation but there was 2 more jobs need to be done and didn’t have the time and I dropped off at 3:30pm They did change the motor oil and tire rotation but there was 2 more jobs need to be done and didn’t have the time and I dropped off at 3:30pm More

Getting a new transmission Due to Carlos’ customer service very positive attitude I was kept apprised of the situation with my Jeep’s testing and subsequent decision to replace Due to Carlos’ customer service very positive attitude I was kept apprised of the situation with my Jeep’s testing and subsequent decision to replace the transmission. The less than 5 rating has to do with the reality that replacing the transmission did not solve the issue I continue to have. After being out of town for a week, a follow up appointment will be made this week. More

Good and that knowledgeable Staff was very friendly and helpful but wanted too Much money to fix my vechicle found a smaller shop for less than half the cost Staff was very friendly and helpful but wanted too Much money to fix my vechicle found a smaller shop for less than half the cost More

Customer Service is A Must I absolutely love this dealership. They are courteous, personable, and accommodating. I live less than a mile from Dayton Andrews and absolutely REFUS I absolutely love this dealership. They are courteous, personable, and accommodating. I live less than a mile from Dayton Andrews and absolutely REFUSE to go back due to their lack of customer service. Even when my service person was running late, his partner stepped in and took care of me just to make sure that I kept my appointment time. All the way to the porter who moved the vehicles, he even asked me if I needed anything or would like some water while I waited. That's customer service! I don't mind making the drive from St. Petersburg knowing that I will receive exceptional service and treated like I matter. Thank you again Carlos, Beth, Alberto, and the porter. See you for my next scheduled visit! More

Necessary - but wasted my time I had to get service done that only the dealer can do. I was informed several things about my vehicle during its service that turned out to be a comp I had to get service done that only the dealer can do. I was informed several things about my vehicle during its service that turned out to be a complete lie. It was stated that my belt was on backwards and it was breaking up my water pump. It did not sound correct but I wanted to make sure. I took it to my regular mechanic and all I needed was a new belt (not on wrong-nothing wrong with water pump). I had to wait to check out because my paper work was not ready. Not a big deal but I had to wait for almost 1 hour for my paper work because my service person was getting reprimanded by his boss in the bosses office. Which I could almost everything that was going on. The boss came out of the office first. I asked him if he could help me check out and he mentioned that your person will be with you in a minute. He did not care that I was waiting to check out. More