Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

Preventative Maintenance Service 2006 Ram 1500 My rating is based on my 5 years of experience with the Jerry Ulm Service Center. Service Manager Mr. Brian Cummings is the “Cream of The Crop” a top My rating is based on my 5 years of experience with the Jerry Ulm Service Center. Service Manager Mr. Brian Cummings is the “Cream of The Crop” a top notch professional who ensures my vehicle receives the correct maintenance required for safe and reliable performance. The work I have had performed on my vehicle by the Service Professionals at Jerry Ulm is second to none!!! More

Service center with great service From the initial appointment to final checkout, the service center employees listened and explained clearly what was going on with my vehicle. Will re From the initial appointment to final checkout, the service center employees listened and explained clearly what was going on with my vehicle. Will recommend this center over any other for Tampa area residents. More

Generally okay I always take vehicle to Jerry Ulm for routine service. You dont need an appointment and the turnaround times are normally pretty fast, but my last vi I always take vehicle to Jerry Ulm for routine service. You dont need an appointment and the turnaround times are normally pretty fast, but my last visit was the worst ive experienced. I pulled up to the express lane (mainly oil changes and other quick services) and noticed several cars lined up ahead of me. Understandable since it was a Saturday afternoon. The person directly in front of me was checking in with a service advisor as i pulled up. When the advisor was done they both walked back toward the building. I waited for about 10 min for someone to greet/write me up. Noone ever came back out. So my 2 young children and i had to walk into the service building to let someone know we were there. It seemed like everyone on staff was on break at the same time. One of the advisors then got my info and informed me it would be a 2hr wait. Not ideal but i understood. During my visit, i just felt like there wasnt a sense of urgency by the staff. The staff was polite though. More

Jeremy comes to the rescue. Made appointment on-line. Group of staff at the service drive couldn't seem to figure that out. Kept asking my service person's name. I chose anyo Made appointment on-line. Group of staff at the service drive couldn't seem to figure that out. Kept asking my service person's name. I chose anyone svailable. After awhile they got me with Jeremy. He took care of everything. First told it would be 4 hours for oil change, alignment, and tire rotation. Jeremy had it done in anout 2 hours. Hit on numerous times by sales people while walking to lunch - annoying. More

Recall and other maintenance I have used Jerry Ulm Dodge for several years, I drive from Palmetto because I had a bad experience at the local dealership in Bradenton. I have alwa I have used Jerry Ulm Dodge for several years, I drive from Palmetto because I had a bad experience at the local dealership in Bradenton. I have always had great service until this most recent visit. I schedule an appointment for Saturday morning at 8 a.m. I arrive only to be told I am not on the schedule, however, I could speak to a service rep and they would hopefully be able to help me, which I did. I explained the reason I was there, I felt like I was an inconvenience to this specific service rep. I left my vehicle to get the recall taken care of and have them look at the tire pressure light that had come on while I was on my way to the dealership, and asked if they would check a slight vibration that happened sporadically. When I got the call from the service department, I was told I had a list of things that was wrong with my vehicle, one of which was when they drove it, it "vibrated violently while driving on the highway". I asked the estimate of the repairs and was told, "I'm not close to being done". I made the decision to only have the recall taken care of, and had to pay $164 diagnosis fee, which I understand there is a fee for a diagnosis, however, my car did not vibrate at all on the way to the dealership, nor did it vibrate on the way home, 45 minute drive. I then took it to Sarasota, and again, it did not vibrate at all. I feel like my vehicle was misdiagnosed only to bring money in to the dealership, or because I am female and don't know that much about vehicles. I am very disappointed and will not be bringing my vehicle back there. I use a local mechanic for minor repairs, however, relied on Jerry Ulm for larger repairs and obviously recalls. Thank you for your time. (Al Gomez was very understanding of my concerns) More

Excellent customer service An express visit for some minor issues was taken care of quickly and verified with me before proceeding after evaluation. Both service adviser and co An express visit for some minor issues was taken care of quickly and verified with me before proceeding after evaluation. Both service adviser and counter clerk were courteous and friendly throughout the service visit. More

Customer service Today I was greeted by Richard. He is new to me but he was very polite and related to my situation as I told him what I was hearing in the car. He wor Today I was greeted by Richard. He is new to me but he was very polite and related to my situation as I told him what I was hearing in the car. He worked with me in identifying issues that I was having in the car and took his time in explaining everything. He even took the time and gave me options on how I can resolve the work through my warranty. I will definitely come back as I had a great time waiting with my kids and the ease of the service provided. More

Factory recall service Easy to make an appt, timely and friendly service, nice waiting area, and I was updated throughout the service. No complaints and would certainly ret Easy to make an appt, timely and friendly service, nice waiting area, and I was updated throughout the service. No complaints and would certainly return. More

Terrible service I originally scheduled my oil change for my Ram diesel 3500 on Saturday at 1000. After driving 30 minutes to the dealership I was told there weren’t e I originally scheduled my oil change for my Ram diesel 3500 on Saturday at 1000. After driving 30 minutes to the dealership I was told there weren’t enough diesel mechanics working and I would have to re-schedule. So I reluctantly rescheduled for the following Friday at 1000. The dealer’s website had a coupon code for a four Rotella oil change package for $240. I told the service tech I needed my truck by 3pm. I arrived at 10 minutes before 3pm. The service advisor did not know how to write up the Rotella oil change package so the service Mgr had to do it. An hour later I was leaving the dealership. This service dpmt is ran poorly, the service advisors don’t know their jobs or just don’t care. I will NEVER use this dealer’s service dpmt again. This is my first Ram diesel truck, I love the truck but if other Ram service donuts are ran this poorly I will definitely buy a different brand next time. More