Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

Austin was great. Very helpful and informative. Stayed in contact throughout service appointment. Will definitely be back and hope to see Austin again. The was great. Very helpful and informative. Stayed in contact throughout service appointment. Will definitely be back and hope to see Austin again. The process was very good. More

Fast and easy I stopped by on a Saturday thinking it would be CRAZY busy but I was in and out in an hour! The staff was extremely nice and helpful and I was walked I stopped by on a Saturday thinking it would be CRAZY busy but I was in and out in an hour! The staff was extremely nice and helpful and I was walked through everything that needed to be done, and then was ultimately completed. Great service! More

Excellent Customer Experience i As soon as I arrived I was greeted by Tyler Benson who made sure I had everything I needed. Then Austin Mechan explained exactly how everything would As soon as I arrived I was greeted by Tyler Benson who made sure I had everything I needed. Then Austin Mechan explained exactly how everything would go and how to contact him if I needed anything. When he saw my repairs would be extensive, he arranged for the shuttle to take me home. For my first time using this dealership I felt like a valued customer. I was happy to pat my bill. For a woman its extremely important when you can trust your mechanic. Ever employee I came into contact with was professional and extremely courteous. Thank you Jerry Ulm for renewing my faith in dealership service. More

Excellent I was very well treated during my visit. My service consultant Austin was exceptional. The work done on my Jeep was done in a timely manner since I wa I was very well treated during my visit. My service consultant Austin was exceptional. The work done on my Jeep was done in a timely manner since I was waiting for my vehicle. Everyone was pleasant and courteous. My only criticism about my visit was the coffee in your new coffee machines is terrible. But otherwise very impressed. More

hustle free repeat trip for alignment. miscommunication probably previous visit. i think they correctly corrected it this time. i suggested they concentrate on or repeat trip for alignment. miscommunication probably previous visit. i think they correctly corrected it this time. i suggested they concentrate on orientation of steering wheel towards center. it was cock eyed to the left. More

No other dealer in the Tampa Teri city area I ultimately ended up at Jerry Ulm because the other Chrysler/ Dodge dealerships butchered my car. Every time I won’t to either Dayton Andrews in Clea I ultimately ended up at Jerry Ulm because the other Chrysler/ Dodge dealerships butchered my car. Every time I won’t to either Dayton Andrews in Clearwater which is near my job there was always a piece of trim damaged, rims had more scratches and finally when I went to get my spark plugs changed, wheel alignment, radiator flush, and my rear end serviced they returned my car damaged yet again however, this time my front driver side rim was cracked. Mind you these are not factory rims and when I asked to have it fixed not replaced just fixed the service manager never returned my call. So I finally talked to the service advisor that wrote the specs for the car to get serviced and he told me the service manager said no. So I had to pay out of my own pocket. To add injury to insult they did the service on the rear end and this undoubtedly caused the rear end to be come compromised, because when it was time to go in for another oil change the Service Advisor Alex informed me that the rear axles needed to be replaced and that this would be under warranty thankfully. Because of this they provided me with a rental car to get around in. Before I get to work Alex called and informed me that the Master Mechanic had determined that the entire rear end needed to be replaced all under warranty with no cost to me. For me there is no where else to take my car for service and routine maintenance. I could tell you about the fiasco of a dealership in Jim Brown where similar things always happened but I won’t. I’ll just tell you to avoid them like the plague. If you want to be treated fairly, honestly, and with great customer service ask for Alex and be treated the right way. More

Always great service Fast & Friendly service. Honest diagnostics. A dealership you can trust to diagnose your vehicle. Also they have experts in working on lifted and modi Fast & Friendly service. Honest diagnostics. A dealership you can trust to diagnose your vehicle. Also they have experts in working on lifted and modified Jeeps as well as a custom shop to do mods and lifts for Jeeps and trucks. More

Truck maintenance I’ve always come to this dealer for maintenance in my 10 year old truck. I have good experience overall. I was a little disappointed this past visit w I’ve always come to this dealer for maintenance in my 10 year old truck. I have good experience overall. I was a little disappointed this past visit when notes about shock conditions were not saved or recorded. The shocks were reported an issue f ok previous inspections but this time th inspection stated they were fine, which was a little concerning how or why it would change. More

Super fast service I popped in out of the blue to see if I could get an oil change and my tire repaired and I was anticipating to be waiting for hours as I have at previ I popped in out of the blue to see if I could get an oil change and my tire repaired and I was anticipating to be waiting for hours as I have at previous dealership, but to my to my surprise I was out of there in what seemed less than one hour! Thank you so much for being so fast and allowing me to have the rest of my day to myself and my family! I will definitely keep coming to your location for my service needs! More

Great service Alex Perez was awesome to work with! He got my Jeep in there while I was at work and was willing to bring to me at the hospital if I could not make it Alex Perez was awesome to work with! He got my Jeep in there while I was at work and was willing to bring to me at the hospital if I could not make it back in time! More