Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

Long wait at service drop off to be attended Long wait at service drop off no service adviser available to help simply dropped of car for recall had to leave and reschudle for another day very fu Long wait at service drop off no service adviser available to help simply dropped of car for recall had to leave and reschudle for another day very fustarating More

They try Jim works on helping me out. This time the shop foreman came along for a ride to hopefully fix my tire problem. For a car that’s only 2 years old it s Jim works on helping me out. This time the shop foreman came along for a ride to hopefully fix my tire problem. For a car that’s only 2 years old it sure does have a lot of problems. I’m beginning to wonder if the 3 “suggested “ items really need to be done. I mean they are the ones that failed to rotate my tires when I paid for it. Why should I fork out money tires it wasn’t my negligence it was JUlm express lane. More

Very pleasant The service on my Jeep was done in a timely manner and the staff were great! I would definitely recommend this dealership and service department to ot The service on my Jeep was done in a timely manner and the staff were great! I would definitely recommend this dealership and service department to others. More

Stunning Service The service department at Jerry on Dodge is second to none. I have owned every brand of car imaginable and have been blown away by the level of servic The service department at Jerry on Dodge is second to none. I have owned every brand of car imaginable and have been blown away by the level of service provided to me by my service agent carlos but Teas The service department at Jerry on Dodge is second to none. I have owned every brand of car imaginable and have been blown away by the level of service provided to me by my service agent Carlos Batista. I had a check engine light come on which turned out to be a very bizarre fuel evaporation tube. He went out of his way to get the car done by days end while providing me with any rent a car from enterprise so that I would not be inconvenienced and have to wait a couple of hours. I could not be more supportive of this dealership if I tried More

Great service and communication The service team is great...did not bs me or give unneeded work...very patient and knowledgeable and always got back to me promptly...thanks guys! The service team is great...did not bs me or give unneeded work...very patient and knowledgeable and always got back to me promptly...thanks guys! More

Doing the bare minimum. Took my 2017 Jeep Renegade for a second oil change in 12,000 mile because low oil pressure warning and car stalling. Was told (for the second time) th Took my 2017 Jeep Renegade for a second oil change in 12,000 mile because low oil pressure warning and car stalling. Was told (for the second time) that there is almost no oil in the car! "But don't worry, these cars burn a lot of oil. Just come in more often for oil changes at $80 a pop." The manual says every 10,000 miles. Service dept. says 6000 miles. But since the Renegade apparently burns 5 quarts per 6000 miles, I'll have to stay vigilant. Place is pretty run down too, but based on the renderings they have scattered about they are going to build a fancy new service center. Looked nice. More

Replace tires Service agent, Alex was great had my tires order car got done right away. Very pleasant to deal with kept me informed, called me when car was done. Gr Service agent, Alex was great had my tires order car got done right away. Very pleasant to deal with kept me informed, called me when car was done. Great job. More

Service of 2016 weangler My visit for service was a very positive one. The service advisors were very friendly and professional. They kept me updated and gave recommendations My visit for service was a very positive one. The service advisors were very friendly and professional. They kept me updated and gave recommendations as to what else was needed to keep the jeep in top condition. Service was done in a timely manner. More

Lack of communication. They never call me and the car spend the entire day the service department never returned my phone calls. End up walking into the dealership to retrie They never call me and the car spend the entire day the service department never returned my phone calls. End up walking into the dealership to retrieve my vehicle..... More

Jenn is a Gem I have been taking my vehicles here for a few years and appreciate the service staff. Honest and always smiling and ready to help. Especially Jennif I have been taking my vehicles here for a few years and appreciate the service staff. Honest and always smiling and ready to help. Especially Jennifer she is the reason I continue to come to this location even tho I live miles away. Thank you. Lifetime Customer: Garvey Johnson More