Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

Great service. Everyone was great! From contacting my salesman Tim to Carlos getting everything set up quickly. They took great care of me and my Jeep! I would de Everyone was great! From contacting my salesman Tim to Carlos getting everything set up quickly. They took great care of me and my Jeep! I would definitely recommend this dealership. More

Excellent service Quick and prompt service nice and courteous. She was quick to answer any questions and help me for the future of how to go about my appointment Quick and prompt service nice and courteous. She was quick to answer any questions and help me for the future of how to go about my appointment More

Sensor I did not have an appointment, but Austin got me right in. He was very knowledgeable and explained everything that needed to be done. His communicatio I did not have an appointment, but Austin got me right in. He was very knowledgeable and explained everything that needed to be done. His communication was excellent while keeping me updated. More

Great service! We live in NJ and daughter is student at UT. It’s great to find a dealership in Florida for her Jeep. Jiffy Lube tried to take advantage of her youth. We live in NJ and daughter is student at UT. It’s great to find a dealership in Florida for her Jeep. Jiffy Lube tried to take advantage of her youth. Will stick with here instead for all work! More

Great Day @ Jerry Ulm Express My advisor, Alex was very knowledgeable, professional and friendly. Got me in & out within the estimated time he gave me for service to be completed. My advisor, Alex was very knowledgeable, professional and friendly. Got me in & out within the estimated time he gave me for service to be completed. Way to go Alex!!! More

Last minute service Alex went above and beyond to help me with an urgent fix and allowed me to make a work meeting on time. Top notch care! Alex went above and beyond to help me with an urgent fix and allowed me to make a work meeting on time. Top notch care! More

HORRIBLE customer service I have been waiting since late April for a solution with a rental refund, and my service advisor has not gotten back with me. I have called multiple t I have been waiting since late April for a solution with a rental refund, and my service advisor has not gotten back with me. I have called multiple times, and repeated myself to him over and over with no solution on his end. He keeps telling me that the situation will be taken care of, but I get no return calls. More

Great The service advisor Alex greeted me with a smile was very knowledgea of the Jeep product. I recommend visiting Jerry Ulm and meeting Alex Perez. The service advisor Alex greeted me with a smile was very knowledgea of the Jeep product. I recommend visiting Jerry Ulm and meeting Alex Perez. More

Carlos was fantastic! Carlos went above and beyond at my service visit. He delivered the repairs to my car in the time he initially gave me and helped explained features of Carlos went above and beyond at my service visit. He delivered the repairs to my car in the time he initially gave me and helped explained features of my car that I had questions on. I was very impressed with the level of service. Thank you to Carlos for making my car service visit so easy. More

Poor Customer Service I had to go to the Dealership three times, to get them to fix my DVD player. I told the associate when I made the appointment what was going on wit I had to go to the Dealership three times, to get them to fix my DVD player. I told the associate when I made the appointment what was going on with my DVD player, so they booked me an appointment for Saturday morning. I waited at the Dealership Saturday morning for about 45 minutes, for them to tell me that there are no electricians that work on the weekends. So I was wondering why they made me an appointment for a Saturday, when I was having an electrical issue with my DVD player. They told me to come back in on Monday, so I did, I waited with my kids in the waiting room for almost 3 hours for them to tell me that they didn’t have a DVD player in stock so I would have to come back. I come back to the dealership for the third time, and what should’ve taken them an hour and a half possibly two hours, took them four hours to replace my DVD player I come back to the dealership for the third time, and what should’ve taken them an hour and a half possibly two hours, took them four hours to replace my DVD player. While I was waiting, I looked at new were models of the Chrysler Pacifica. Al Gonzalez showed me around the vehicle showed me how his self parks, and then we sat down to go over pricing. I even asked him to talk to my uncle who owns a dealership about what he would price that vehicle at. Alex seemed very nice at first, yet he kept answering his phone and texting while trying to sell me a vehicle. I told him when we first interacted, that I hate coming to this dealership because the Customer Service is minimal. Yes everybody seems very nice, but when you walk in the back to look at vehicles and see the mechanics talking and smoking while you’re waiting for them to finish your vehicle, it doesn’t really paint a good picture of Customer Service, nor the sales reps constantly saying excuse me but I have to take this when they are trying to sell you a vehicle. Don’t even get me started on the mysterious shuttle service. I still don’t believe there is an actual shuttle for customers. If there is, and it is always gone, maybe there needs to be more than one shuttle. More