Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

Good and fast work on my car Carlos was attentive to my needs got me the part that was needed to fix the car and got it fixed in a timely matter. Carlos was attentive to my needs got me the part that was needed to fix the car and got it fixed in a timely matter. More

Tian Cummings is the best service nanager I have been having my Jeep serviced at Ulm since l bought it there. Brian Cummings has been the service manager. He is the best by far. I have been having my Jeep serviced at Ulm since l bought it there. Brian Cummings has been the service manager. He is the best by far. More

Fair, honest, and thorough Alex Perez took care of my wife’s Jeep after we had some issues. He diagnosed the issue and took care of it quickly. He also followed up afterward to Alex Perez took care of my wife’s Jeep after we had some issues. He diagnosed the issue and took care of it quickly. He also followed up afterward to ensure that the issue was resolved to our satisfaction. Excellent customer service and mechanics are courteous and knowledgeable. Would definitely go back. More

Excellent customer service I called to schedule tint service for my new car which i actually purchased elsewhere. (I didn’t know!) But Alex was very friendly, welcoming, knowled I called to schedule tint service for my new car which i actually purchased elsewhere. (I didn’t know!) But Alex was very friendly, welcoming, knowledgeable and easy to work with. He quoted me a reasonable price and told me what to expect. When i arrived, the staff greeted me upon arrival, Alex checked me in very quickly and I was on my way. Communication was great, and my car was ready when promised. I give the Express Service Center at JU 5 stars. I’ll definitely be back! More

Great service as always Alex is always spot on with service needs and estimates. He goes above and beyond to make sure everything is 100 precent. Always to notch. Alex is always spot on with service needs and estimates. He goes above and beyond to make sure everything is 100 precent. Always to notch. More

Above and Beyond My 2014 grand Cherokee was having issues with the Uconnect system. Every so often when I started my car the screen would remain black for a few minute My 2014 grand Cherokee was having issues with the Uconnect system. Every so often when I started my car the screen would remain black for a few minutes which affected my air-conditioning, navigation, Bluetooth, radio and more. The dealer I bought my vehicle from suggested I take it in to my local Jeep dealer, Jerry Ulm, for the latest update to the system. Tracy Korfias was the service advisor we were assigned to. We dropped off the vehicle for the update and a handful of other little things we wanted done prior to an upcoming road trip. When we went to pick up the vehicle that afternoon Tracy had bad news for us… When trying to do the update on the Uconnect system, the entire thing crashed. I left Jerry Ulm with no radio and a promise from Tracy that she would help find a solution other than having to replace the entire system. I didn’t hold my breath. The next morning I went to start my car and the battery was dead. Assuming a correlation my vehicle went back to Tracy for the day. Meantime I called the dealership where I bought the car and was told a whole new system was probably my only option. They we’re nice enough to get me quotes from an after market provider ... $960! Meantime Tracy would not give up! She called Chrysler. She talked to multiple places. She searched other aftermarket solutions. And she insisted one service tech see my vehicle. Hours later I got a call from Tracy that everything was fixed!! Everything! Turned out the crash had caused a backend issue where even though my car was off the radio was still on which led to the battery drain. And the service tech had removed the entire system and was able to override whatever had caused the system crash and got the update to take! My radio isn’t perfect. I will likely need a new Uconnect at some point. But Tracy never gave up on ensuring she found a solution that would provide me more time and a comfortable trip. Tracy Korfias is a rare gem. The service she provided was above and beyond. More

Waited 2.5 hours for an oil change I was promised I’d be out in 1.5 hours and waited 2.5 hours for an oil change. I am completely dissatisfied and would not come back, not recommend thi I was promised I’d be out in 1.5 hours and waited 2.5 hours for an oil change. I am completely dissatisfied and would not come back, not recommend this dealership to others. More

Jeep Vibration Brought my '12 JK in for a vibration. Alex Perez helped me out right from the beginning, answered any questions and was very helpful. Outstanding Se Brought my '12 JK in for a vibration. Alex Perez helped me out right from the beginning, answered any questions and was very helpful. Outstanding Service! I've dealt with Alex on a few occasions when bringing my jeep in for service and will now only deal with him. My Jeep has a bent axle shaft so Alex provided me with the information I needed to make a sound decision on what I need to do next to fix the issue. More

Excelente servicio Excelente la atención por parte de Sr. Carlos Batista ojalá todos trabajaran con ese ímpetu y generosidad en la que te trata al llegar a la parte de s Excelente la atención por parte de Sr. Carlos Batista ojalá todos trabajaran con ese ímpetu y generosidad en la que te trata al llegar a la parte de servicio. More

Service and maintenance I went in for a service on my diesel truck, Richard pointed out maintenance that should be performed at my mileage and quoted me a fair price. However I went in for a service on my diesel truck, Richard pointed out maintenance that should be performed at my mileage and quoted me a fair price. However, what has impressed me the most is the attention that was shown to me. We communicated through phone and text through the entire process, we agreed on price and when I came in for pickup there were no surprises, I simply handed my card to the cashier and in less than a minute I was in my vehicle driving home. I truly am impressed. Thanks Richard More