Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

Customer Service Means a Lot The one on one service rep is wonderful - always helpful and respectful. But you can’t have someone waiting 10 hours to find out what’s wrong, how mu The one on one service rep is wonderful - always helpful and respectful. But you can’t have someone waiting 10 hours to find out what’s wrong, how much it’ll cost and that the vehicle won’t be ready for days. As a result, not sure why there are appointments and why the website references loaners. For two days, I ubered everywhere because first it took a full day to diagnose and then I couldn’t pick up my vehicle because it was still torn apart. Oh and I spent close to $400 just for the diagnosis. If you want someone to spend $4000 on repairs that another garage did in one day for less than half, you need more proactive customer service. Call to provide updates - I called at hour 8 and again at hour 10. Provide a loaner when you can’t get something done in 1 day even though the car is as brought in at the first appointment slot of 7am. It would go a long way. More

light of engine changed batery after test the car because had problem with start and light. The service was very good. The price and nice. Every body can visit the d changed batery after test the car because had problem with start and light. The service was very good. The price and nice. Every body can visit the dealer for good service. More

Crossfire Expert Chris Smith is so amazing in Service; he takes continuing interest in my 2008 Crossfire, and is the reason I keep it and don't trade it in. Chris Smith is so amazing in Service; he takes continuing interest in my 2008 Crossfire, and is the reason I keep it and don't trade it in. More

A.C. Repair I purchased my 2014 RAM Longhorn in December of 2016. It was Certified Preowned. What A joke. Navigation went out 2 months after (vehicle phone needs I purchased my 2014 RAM Longhorn in December of 2016. It was Certified Preowned. What A joke. Navigation went out 2 months after (vehicle phone needs service), touchscreen doesn't come on (intermittently), and lastly at 73k miles my A.C. goes out. Is this how cars are made now? I take the car in for it to be looked at, and after some negotiation spent $1500 for the repair. Yesterday, while at a meeting with one of my coworkers, he mentioned the same thing happened to his NEW RAM at 40k miles. He only paid $500 for the repair, at the dealership. AFTER he made a stink about it. Maybe I should have. More

Easy place to work with They are very pleasant to work with and are respectful of my time. Very thorough in handling the problem with my vehicle even when it is a complicated They are very pleasant to work with and are respectful of my time. Very thorough in handling the problem with my vehicle even when it is a complicated one they don’t see very often. More

Dodge Family I took my car here becauses it still under warranty. I received good customer service even though it took almost 2 days to here back from them. I took my car here becauses it still under warranty. I received good customer service even though it took almost 2 days to here back from them. More

Quick and easy Alex rocks. Took the time to walk me through the process and communicated to me as it progressed. Very trustworthy and easy to deal with. Alex rocks. Took the time to walk me through the process and communicated to me as it progressed. Very trustworthy and easy to deal with. More

Excellent customer service! Everything was good. Only suggestion would be to drop off car and come back when it’s ready. My service took a little longer than expected. Everything was good. Only suggestion would be to drop off car and come back when it’s ready. My service took a little longer than expected. More

Patient and honest Alex was very patient with me when I asked for an explanation of the costs and how my discount (i.e., coupon) affected the costs. He was easy to speak Alex was very patient with me when I asked for an explanation of the costs and how my discount (i.e., coupon) affected the costs. He was easy to speak with, courteous, and sociable. I will take my Jeep back to Jerry Ulm. More

Grille replacement Able to walk in with quick turnaround time. Also extremely helpful with questions and recommendations for future enhancements. Gave a couple of bookle Able to walk in with quick turnaround time. Also extremely helpful with questions and recommendations for future enhancements. Gave a couple of booklets as well to help. More