Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

Horrible experience!! Made an appointment to have a recall repair, but then asked to have the front end aligned , because of a wobble in the steering wheel. After sitting i Made an appointment to have a recall repair, but then asked to have the front end aligned , because of a wobble in the steering wheel. After sitting in the waiting area for 4 hours was told it would be a little longer. No problem. After getting home received a call from a Ron who stated they could not get to my car until Monday, still no problem, but come Monday I did not hear from anyone left several messages and still no return call.finally on Tuesday spoke with a service consultant who advised Ron had quit and my paper work was misplaced but he would have the repair done that day. More

The bad boyfriend you keep going back to Unfortunately, this will be my last time going to Jerry Ulm. I took my car in for an oil change they called to let me know they had found a separate i Unfortunately, this will be my last time going to Jerry Ulm. I took my car in for an oil change they called to let me know they had found a separate issue with the car (shocker!) and it needed to be fixed as well. They said my back brake cylinders needed to be replaced. I went to pick my car up, the cylinders were fixed and the oil change had been completely missed. It was 6 o’Click so they wouldn’t complete the oil change. I left and had to come back later that week to get the oil changed. It was frustrating I had to take it back. They never apologized for missing that AND didn’t even give some sort of discount for their error. 6 months later I took it back for another oil change and they stated the back wheel cylinder was leaking and was going to be an expense to get fixed. I stated they just fixed it 6 months ago and it should be covered under warranty and asked to check their system of my last visit. They said unless I can provide receipt showing I had It fixed last time then I’d have to pay. Good thing I brought the receipt with me. Sure enough it was under warranty and they “fixed” for free. How do they not have a log of all your visits and what they did to your car in their system?! Lesson learned - always keep your receipts! This last time ... I took my car in for another oil change and they stated my front tires were getting low on tread (I just had all 4 replaced 3 months before at Costco) so I knew they didn’t need replaced. They stated my rear shoes and pads needed replaced. I moved forward with the oil change. 2 days after visiting my shifter started not working. Took it to tire kingdom for a full inspection and a piece on the shifter had been broken off. He said it looked like someone just snapped it off. The back brakes were in great condition and did not need any servicing. I feel like everytime I go to Jerry Ulm I am gettting ripped off or I leave and something else starts having problems. It’s the bad boyfriend I keep going back to and I don’t know why. Maybe convenience of location?! Maybe I was hoping to finally get good service?! Unforuantley this will be my last time going. More

Con artist Came for repairs and was lied to about the cost and repairs. The service reps lied to the bobb about the transaction. I was told that to look at my he Came for repairs and was lied to about the cost and repairs. The service reps lied to the bobb about the transaction. I was told that to look at my head gasket it would be $500 and then I was told it was never looked at and they went off of what I was saying. Check the bbb for the entire report More

Carlos took excellent care of me. Every time I've been to Jerry ulm ive been taken care of 100% I will be back time and time again for sales and service Every time I've been to Jerry ulm ive been taken care of 100% I will be back time and time again for sales and service More

Recalls recalls recalls - but Tracy is the best! We are new customers of this dealership and wanted to get all the recalls taken care of at once but was worried about time without a car. Tracy took g We are new customers of this dealership and wanted to get all the recalls taken care of at once but was worried about time without a car. Tracy took great care of us, made sure we could get in quickly and get it all done in a few days. Plus provide us a rental next door and no charge to us. We also got an oil change and we weren’t told we needed more etc. like other dealerships in the past. We will definitely be visiting again. Tracy was so helpful and everyone even staff seem to seek her out for help or guidance. Top notch she is for sure!!! More

Two for two...thumbs up Polite and speedy service. Waiting room coffee needs help (better creamer and sweetener choices...I’d pay!). Check out courteous and smooth. Going bac Polite and speedy service. Waiting room coffee needs help (better creamer and sweetener choices...I’d pay!). Check out courteous and smooth. Going back again. More

ECM/PCM Recall They got me in and had the recall done in half a day. They even gave me a ride home and picked up when it was done. They got me in and had the recall done in half a day. They even gave me a ride home and picked up when it was done. More

Amazing service Customer service was amazing. Austin made sure everything I needed was taken care of. Super friendly and very professional. He accommodated the times Customer service was amazing. Austin made sure everything I needed was taken care of. Super friendly and very professional. He accommodated the times I needed. Very flexible. More

Quick oil change and inspection. Jennifer, the Service Advisor was excellent with email update while waiting in the Customer Lounge. She shared the Service Report with me before I che Jennifer, the Service Advisor was excellent with email update while waiting in the Customer Lounge. She shared the Service Report with me before I checked out. Less than an hour wait. More

Great Service Alberto my service technician is outstanding! Very professional and makes sure that I m always satisfied with the work on my Grand Cherokee. Very sati Alberto my service technician is outstanding! Very professional and makes sure that I m always satisfied with the work on my Grand Cherokee. Very satisfied with this dealership. More