Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

Good but could be better Jerry Ulm takes care of things and the staff is all excellent. However, maybe because they were recently sold, they are letting me down a little. I Jerry Ulm takes care of things and the staff is all excellent. However, maybe because they were recently sold, they are letting me down a little. I had an incident with my Chrysler Crossfire. The insurance adjusted came to Jerry Ulm where it had been towed in. No one notified me. Tires, rims, cross ties etc were fixed, but when I went to pick it up it also had had damage that no one had noticed or picked up. My service advisor told me to make an after claim, and sure enough my excellent insurance company is covering it. But no acknowledgement of my time and extra effort is mentioned. The damage included two new rims and three new tires. These are high performance $250 each tires. It seems like I am in there all the time to get these tires fixed and the report is always that they are not fixable. Sure enough, less than five months later, one got a nail in an "unfixable" spot and I need a new tire. Why can't we ever get road hazard coverage I asked my service advisor. He said because they are "high performance" tires, so he never asked in the years we have been dealing wit this. But upon inquiry they are eligible and I feel extremely let down by this incorrect information and lack of good advice. Then with this new tire, I left it for valve cover repair I had been advised on -- $900. The service tech had mentioned it before and I asked to fix it then. Oh no, my service advisor said, Chris just said to watch it. Now the new tech said let's go forward. My service advisor called. Now not only was it the $900 valve covers but a whole additional cover repair -- another $1,000. I told Angelo the Service Manager how let down I felt by this and he said he would look into and try to make an adjustment -- but, as I said, I feel very let down and under-appreciated by these recent three events. They always make things right and staff is excellent, but I feel like with the new ownership they don't care about me any more -- and while things are cheerfully fixed they come with a cheerful extremely more expensive bill and trouble to get there again and my time is never acknowledged as valuable. More

questionably needed overpriced services Made appt for factory recall and to possibly have 100,000k Service. Dealership extremely busy and crowded when we arrived, difficult to navigate to ar Made appt for factory recall and to possibly have 100,000k Service. Dealership extremely busy and crowded when we arrived, difficult to navigate to area as we we entered for our first time there. Only positive was being given a rental car gratis due to recall issue. Told our truck had two fuel filters, it only has one. Asked that if any service needed to be done beyond oil and filter change, to let us know. Next day it took several phone calls and messages left, culminating with phone call to Service mgr, who said several personnel were absent that day, before we heard back from Service writer. Promised an email with recommended additional services totally nearly 2000k, it took another phone call Before email was sent. We contacted our mechanic in our hometown, who aided us in our decision to not have these services performed at the dealership. We picked up our truck the next day ( still a crowded busy area where a salesman finally got us some assistance in locating our service writer). In the meantime, someone told us that we would be receiving a survey, and when I conveyed that I was not thrilled, they urged me to contact Tracy before we submitted the survey so she could make things right. Other than refunding about 1/2 of what we paid, this cannot be rectified. We feel the bill for oil change, replacement of ONE diesel filter, inspection of belts, fluids, etc was overpriced at $400+. Additionally, the recommended services in the email were NOT included on the inspection report attached to our bill, so how necessary were they? We will not recommend your dealership to anyone. More

It was ok Went to get my jeep wrangler looked at for a leak in my roof. Schedule an appointment when the roof guy was supposed to be there. He didn’t show for Went to get my jeep wrangler looked at for a leak in my roof. Schedule an appointment when the roof guy was supposed to be there. He didn’t show for two days. i ubered the first day. They gave me a rental the second second day. I was quoted a price to have my Thermostat cover replaced saying it took 2 hours labor when in fact it took less than an hour. I brought that to the attention of the service person and she did give me a discount. The problem I have with that, is if it takes less than an hour to put a thermostat cover on a jeep wrangler, why are you charging customers two hours. Makes me not want to trust this company but so far this is the only issue I have had but I can promise I will be questioning it in the future. Tracy was accommodating and professional. More

Great experience! Highly recommend! From the day I bought the vehicle until my 1st service appointment, all great so far! Friendly, knowledgeable and honest! Will buy Highly recommend! From the day I bought the vehicle until my 1st service appointment, all great so far! Friendly, knowledgeable and honest! Will buy all my future Jeeps here! (I have 3) More

Loved the technology integration I loved how the entire process was automated by iPad and software that kept me informed. It was easy for me, and I trusted the work that was done. I loved how the entire process was automated by iPad and software that kept me informed. It was easy for me, and I trusted the work that was done. More

On vacation and in a bind and they left my worries behind I called Tracy in service and she asked me to come in and told me when the vehicle will be ready and when I got there and she already had a loaner ve I called Tracy in service and she asked me to come in and told me when the vehicle will be ready and when I got there and she already had a loaner vehicle ready to go and the vehicle was ready when she said it was going to be. More

Disorganized and poorly managed A week ago I called the service department to schedule warranty service. The receptionist put me on hold to confirm that the parts were available. Aft A week ago I called the service department to schedule warranty service. The receptionist put me on hold to confirm that the parts were available. After a short wait, she said they were, then scheduled my appointment. Upon arriving yesterday, the service representative again made sure that the parts were available before I departed. He them let me know it would be at least 3 hours - I took the shuttle home so I could take my wife's car. Around 430, about 6 hours later, the representative called and apologized, saying that the parts were not actually in. I explained the situation, and he remarked that the manager was aware, since the same thing happened anyways. He offered to comp me an oil change and tire rotation. Unfortunately, this was after the shuttle service stopped running, so I had to drive home and pick up my wife and kids and drag them to the dealership - they missed their swim lesson. Overall, I wasted over 2 hours of my time and an hour of my wife's and forced my kids to miss their lesson due to the unsatisfactory communication between the service / parts departments and me, the customer. More

Extremely Poor Customer Service Would give zero stars if possible. Battery died on my truck and needed to be replaced. Had to jump start it to get it to limp into the dealership for Would give zero stars if possible. Battery died on my truck and needed to be replaced. Had to jump start it to get it to limp into the dealership for the replacement, got checked in by 8:30 AM and was only told it would take some time to look at. After about 2 hours I didn't see the adviser and sent a text asking for an update. No reply. about 10 min later found him and he would get me an update soon, more than 30 min later nothing. I asked another adviser to look it up and finally he appeared and told me that it took extra time because the only battery tester was not available to the tech until just recently and they had to test the battery for legal reasons. I pointed out to him we both knew the battery was a problem and would need to be replaced because it died on me earlier that morning and the computer logs indicated issues with the battery so another test that takes 3 hours? If they had been honest and up front with me, I could have got a ride into work rather than being stuck in their waiting room for almost 4 hours just to install a new battery. When my truck was ready, instead of walking up to me in the adjacent waiting room, he shouted my name from the cashier window. Alberto is rude as xxxx and should be fired, but even with getting rid if him, I won't be returning to a service department so poorly run. You can find better out there, these guys are clowns. More

RECALL SVC FOR MY CHRYSLER 300 AIR BAGS FIRST TIME AT THIS DEALSHIP - CARLOS SERVICE AGENT PROMPT -ENSURED ME I WOULD DONE IN 2 HOURS- THATS WHAT HAPPEN SO I WOULD NOT BE LATE FOR WORK FIRST TIME AT THIS DEALSHIP - CARLOS SERVICE AGENT PROMPT -ENSURED ME I WOULD DONE IN 2 HOURS- THATS WHAT HAPPEN SO I WOULD NOT BE LATE FOR WORK More

Recall service I had a recall on a 2108 Pacifica and all went well. It was a computer reload. The service was completed in 1 day. But I'm beginning to believe since I had a recall on a 2108 Pacifica and all went well. It was a computer reload. The service was completed in 1 day. But I'm beginning to believe since the mini van is pretty much computer driven, I will be getting computer recalls for the life of the mini van. More