Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

Work not complete I dropped off my 2016 Dodge Journey for an oil change and to change out an O2 sensor previously diagnosed but I did not have time to wait. I told the I dropped off my 2016 Dodge Journey for an oil change and to change out an O2 sensor previously diagnosed but I did not have time to wait. I told the person I that took my keys “I am here to get an oil change and to replace the O2 sensor”. I waited about 1 1/2 Hour, which I thought was appropriate for the work. When I got my car back the engine light was still on. I called Alex and asked why my engine light was still on, and did you not replace the o2 sensor. He stated no one told him about it, which was frustrating to hear because I specifically asked for this work to be completed. I can only make it to your place about every six months. Now I have to come back in to take care of this and I don’t have the time. I would think you would check the engine light when you got in the car to move it. You have a nice text system but it could be used better. I texted Alex during my wait to check in things but he only responded after I waited 15 minutes and asked the check out clerk to find my attendant. Also why even bother to ask what you are coming in for today if you are not serious about taking care of the items I specifically asked to do. But you always want to sell me tires. My vehicle doesn’t even have 30k yet. The last 3 tones I have been in your guys always want to sell tires. Perhaps instead of running the numbers on how much tires cost make sure the required work is done first. More

Great service I brought my car in for scheduled maintenance. I was taken in on time, everyone I dealt with was friendly and helpful, and they finished in a timely m I brought my car in for scheduled maintenance. I was taken in on time, everyone I dealt with was friendly and helpful, and they finished in a timely manner. More

Extremely helpful We were 4 hours away from home when our car died. They were very helpful and quick to fix our problem. We were able to get on the road and make it bac We were 4 hours away from home when our car died. They were very helpful and quick to fix our problem. We were able to get on the road and make it back home thanks to these guys! More

Review survey Carlos at Jerry Ulm service was great. Carlos had a great attitude and was very helpful also very friendly. I will more than likely as for him next ti Carlos at Jerry Ulm service was great. Carlos had a great attitude and was very helpful also very friendly. I will more than likely as for him next time I come in for service. More

Took to long The job which I was told was going to be a short and easy fix of about 3-4 days ended up taken 3 weeks. They told me the car would be done on three di The job which I was told was going to be a short and easy fix of about 3-4 days ended up taken 3 weeks. They told me the car would be done on three different dates and all three dates were wrong. I took days off work which resulted in three days of leave wasted. I wasted gas and time driving back and forth. Once I received my vehicle back, the job was not completed. They told me they would put a new tier on which was in fact in the paperwork, but was not changed out? I feel as if they they were purposely trying to misslead me to save them time and money. I feel this company dose not have the customers best interest at heart. I would not consider them professional or caring. More

Warranty repair Jen, Alex, and the Jerry Ulm service team are great! My truck was in fixed and done before it was expected to be finished. Fortunately the repair was Jen, Alex, and the Jerry Ulm service team are great! My truck was in fixed and done before it was expected to be finished. Fortunately the repair was under warranty and fully covered. More

Quick and out the door Quick and easy. Scheduled appointment at 2pm for a recall on my vehicle. Service was performed and I was on the road by 2:35 Quick and easy. Scheduled appointment at 2pm for a recall on my vehicle. Service was performed and I was on the road by 2:35 More

Recall Service Very prompt. Tracy was service rep. Waiting room was good. Had coffe and newspapers and magazines. TV was s bit loud. Coffee machine was excellent. Very prompt. Tracy was service rep. Waiting room was good. Had coffe and newspapers and magazines. TV was s bit loud. Coffee machine was excellent. More

1st service at Jerry Ulm Dodge My experience was excellent and would highly recommend the team at Jerry Ulm Dodge. They were fast and courteous and did a great job, thanks. My experience was excellent and would highly recommend the team at Jerry Ulm Dodge. They were fast and courteous and did a great job, thanks. More

Recall Truly amazing service. Thanks guys. Very prompt and courteous I never have a hassle and my car is always ready when promised. Carlos is the best. Truly amazing service. Thanks guys. Very prompt and courteous I never have a hassle and my car is always ready when promised. Carlos is the best. More