Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

The best quick and fast I was out of town with my family my Dodge Durango gave me problem with a key got it into the dealer got it fixed within an hour and went home thank yo I was out of town with my family my Dodge Durango gave me problem with a key got it into the dealer got it fixed within an hour and went home thank you guys so much More

Recall and Maintaince My car had a recall on it. In addition, it was time for regular maintenance along with a couple of tires that kept losing pressure. When I got there, My car had a recall on it. In addition, it was time for regular maintenance along with a couple of tires that kept losing pressure. When I got there, Carlos looked at the odometer and asked if I wanted to get the 30K maintenance done too. He asked if I bought the extended warranty (which I did not). He then told me the extended warranty and my maintenance were the same thing. To clarify, I bought my car used as a part of a rental fleet. Jerry Ulm services my prior Jeep as well and I’ve never had a bad experience with them. I’m so grateful I have Carlos as my advisor! He is the best!!! More

Jennifer and AJ’s professional team service Jennifer and AJ took excellent care of me and provided timely updates on the status of “Ol Red” and any concerns. Thank you for taking care of me! BB Jennifer and AJ took excellent care of me and provided timely updates on the status of “Ol Red” and any concerns. Thank you for taking care of me! BB More

I worked with Alex Alex greeted me right upon arrival, and they got me right in. This is the 2nd vehicle I have purchased from Jerry Ulm, and I’ve always had both servi Alex greeted me right upon arrival, and they got me right in. This is the 2nd vehicle I have purchased from Jerry Ulm, and I’ve always had both serviced there. All around terrific experience with their service department! More

Great service Great experience. I came in for two recalls and was told it would be 4 hours, was done in less than an hour. Thank u. Great experience. I came in for two recalls and was told it would be 4 hours, was done in less than an hour. Thank u. More

Excellent service! Everyone was great. Work was done while I was at work. I work in sales, and never get to see just how good the service department is! Everyone was great. Work was done while I was at work. I work in sales, and never get to see just how good the service department is! More

Oil change and Recall Service Very quick and easy. I showed up with my 2 year old on a Friday expecting a quick oil change. Jen reminded me about the recalls and told me it would Very quick and easy. I showed up with my 2 year old on a Friday expecting a quick oil change. Jen reminded me about the recalls and told me it would take some additional time. With that information, I elected to return the following day. On Saturday Jen saw me immediately. The service only took a couple hours but I was able to run errands during that time. :) More

Exceptional Customer Service I normally don’t comment on businesses who do not give good customer service but I’ve been to 3 different CDJR locations in this area and this was by I normally don’t comment on businesses who do not give good customer service but I’ve been to 3 different CDJR locations in this area and this was by far one of the most pleasant experiences I’ve had.... ever! If I could tip, I would. The staff should get raises for their smiles and the comfortable environment. Thank you so much More

Simple oil change Customer since 2004. First disappointing svc. Inexperienced service tech. Poor svc due to lack of communication. Went for a simple oil change. Found n Customer since 2004. First disappointing svc. Inexperienced service tech. Poor svc due to lack of communication. Went for a simple oil change. Found nail in tire. Tires were discontinued for a vehicle I’ve had only 7 months. Very disappointed and got the run around from Wade. John weiland managed to make things much better but still ended up with one tire different from the other three. Also found out that the spare tire that came with my new Jeep was a completely different brand. im now driving a brand new Jeep with mismatched tires. More

Happy Jeep driver. Alex was very helpful and took the time to explain why and what was happening with my ABS . They were able to get me right in and the repairs were com Alex was very helpful and took the time to explain why and what was happening with my ABS . They were able to get me right in and the repairs were completed in a timely manner. I will need more work in the future and plan on returning to Jerry Ulm. More