Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

Great service, great people.. Has been a costumer since 2014, bought my first Jeep and my second, My wife also purchased her Jeep. Service is only done there because they are profe Has been a costumer since 2014, bought my first Jeep and my second, My wife also purchased her Jeep. Service is only done there because they are professional and friendly. More

Fast, awesome team Special thanks to Jennifer who is awesome at customer service, always smiling and very polite, Service was fast, and very efficient, always asked if Special thanks to Jennifer who is awesome at customer service, always smiling and very polite, Service was fast, and very efficient, always asked if I needed anything else More

Jeep service 8/22/18 Facility is clean, comfortable, well organized, service is excellent and service rep Carlos Batista is reliable, courteous and professional. Overall v Facility is clean, comfortable, well organized, service is excellent and service rep Carlos Batista is reliable, courteous and professional. Overall very pleased with the service More

Great service Had to have my vehicle fixed for a business trip I was going on. Alberto my service advisor got me fixed up in time for me to go on my trip. Alber Had to have my vehicle fixed for a business trip I was going on. Alberto my service advisor got me fixed up in time for me to go on my trip. Alberto has always been great with my concerns. More

Great place and great customer service Best customer service in Tampa, I use them all the time and will continue. I have bought three cars from this dealership and will continue to go there Best customer service in Tampa, I use them all the time and will continue. I have bought three cars from this dealership and will continue to go there for my first choice as a dealership. More

Cruise control recall Bottom line, I was treated like gold at Jerry Ulm. Tracy took great care of me, and when there was a little confusion, she absolutely compensated me w Bottom line, I was treated like gold at Jerry Ulm. Tracy took great care of me, and when there was a little confusion, she absolutely compensated me with a loaner until everything was complete. A lot of dealerships have turned for the worse and lost that special touch on how to take proper care of customers. Jerry Ulm is number one and I will always buy my new vehicles from them, because they treated me like family. Wonderful experience. Thank you. More

Highly recommend This is the only place I have taken my Jeep for service since I bought it 2 years ago. The staff is very friendly and knowledgeable and keep me up to This is the only place I have taken my Jeep for service since I bought it 2 years ago. The staff is very friendly and knowledgeable and keep me up to date on the status of my Jeep from top to bottom. I never worry about when I will need to replace things like tires or breaks or when I need to perform certain services because they update me with each visit. Jennifer has helped me every single time I am there and is just wonderful to work with. Thank you for taking such good care of my Jeep! More

Issue resolved but disappointed I was relieved that the issue I went in with was resolved. I have always been happy with the service I’ve received at Jerry Ulm but was somewhat disa I was relieved that the issue I went in with was resolved. I have always been happy with the service I’ve received at Jerry Ulm but was somewhat disappointed in the service advisor I was assigned to this visit. I like the fact that Jerry Ulm’s service advisors text you after check-in with their name and if you need anything to text back. After not hearing a word from the advisor, I responded to the text 8 hours later. Over an hour later, I took advantage of a ride to the dealership from work. I walked into the advisor’s office and he didn’t even acknowledge me, playing with his phone. It wasn’t until his co-worker walked in and asked if she could help me. I asked about my car and mentioned that I sent a text and never received a response. He then asked where I sent the message?! He had the report and key to my car on his desk. He said it was something that could be fixed in 30 minutes and gave me the cost. I gave the OK and my car was finished in an hour. In addition, unless he recently had dental work and had a mouthful of gauze, he had wad of chewing tobacco in his mouth. He was chewing gum when he took me to the cashier so I’m sure dental work was not the case. All others that I was in contact with during my experience were very friendly. The shuttle driver was awesome. I wish I had his name to share. More

Great service fast and done professionally. I did walk around in your new car lot and it seemed very unorganized for new vehicles. I think it time for a remodel. fast and done professionally. I did walk around in your new car lot and it seemed very unorganized for new vehicles. I think it time for a remodel. More

Recall services From the service writer through the assisting persons, everything was handled extremely professionally and personably. As always I had a very positive From the service writer through the assisting persons, everything was handled extremely professionally and personably. As always I had a very positive experience at this dealership. More