Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

Awesome Carlos was incredible as usual. Very quick and informative and took care of all of my needs. I’ve worked with him twice and he’s amazing! Carlos was incredible as usual. Very quick and informative and took care of all of my needs. I’ve worked with him twice and he’s amazing! More

Service review I used the express service and they were very quick and friendly. They did a very good job I was very pleased with their service I used the express service and they were very quick and friendly. They did a very good job I was very pleased with their service More

Maintenance Guys did exactly what I needed and in a timely manner. Excellent!!i was in and out much quicker than I expected. Thank you for a great job Guys did exactly what I needed and in a timely manner. Excellent!!i was in and out much quicker than I expected. Thank you for a great job More

Awesome & super helful associates. I always hope I get Jen when I come into the express. I am greeted with a smile and genuine concern. Being a woman myself, she realizes the importance I always hope I get Jen when I come into the express. I am greeted with a smile and genuine concern. Being a woman myself, she realizes the importance of explaining the smallest details in such a way that I understand what she is talking about. She's the best. More

Great service. Jerry Ulm Chrysler, Dodge and Jeep provides great service (sales and maintenance). The staff is very accommodating and professional. I would recommend Jerry Ulm Chrysler, Dodge and Jeep provides great service (sales and maintenance). The staff is very accommodating and professional. I would recommend Jerry Ulm Chrysler, Dodge and Jeep to anyone who cares about transportation. More

Fast great service Always provide great fast service. We drive past another Jeep dealer because we are so happy with Jerry Ulm service. Staff are always knowledgeable Always provide great fast service. We drive past another Jeep dealer because we are so happy with Jerry Ulm service. Staff are always knowledgeable and friendly!! More

Routine Visit Gone Bad Went in for an oil change and light bulb replacement. Lots of lights out turned into a greater issue but they replaced 4 lightbulbs and charged me abo Went in for an oil change and light bulb replacement. Lots of lights out turned into a greater issue but they replaced 4 lightbulbs and charged me about $220 (including their new service charge of 4% for those with no cash) No notification of this via email. Just told at checkout after services have been completed. The man who was helping me told me over the phone that my car would be ready in 20-30 min (I’ve already waited 2 hrs for light bulbs and an oil change with toddlers) and that the labor charge would be waived because that would be silly for light bulbs. Turns out at checkout I had to pay $86 for labor on lightbulbs! I wanted to speak to a manager and waited 15 minutes for one to show up and nothing. Paid just so I can get the kids home. I came back in 30 minutes to pick up my car (after over 2 hrs of waiting already) and they took my car back to start on the bulbs as I was arriving. So disappointed with the quality of service and decency Jerry Ulm’s staff thinks is acceptable. I always write reviews and for the first time in 5 years of going to Jerry Ulm, I was unable to leave a review like I usually do via their link. Strange. I’ve always been treated well here. Things have changed. My service employee was new and was not in the system. More

Great service always. Always good prompt service. Concerns always taken care of and any other issues with my vehicle is discussed with me before repair. Never felt pressure Always good prompt service. Concerns always taken care of and any other issues with my vehicle is discussed with me before repair. Never felt pressureed. More

Service Department Customer service NONEXISTENT I have met with service manager on 2 different occasions. He clearly doesn’t think communication with customer is important at all. Service rep told m I have met with service manager on 2 different occasions. He clearly doesn’t think communication with customer is important at all. Service rep told me I would hear something from him within 3 hours. After 5 hours I called. No answer, no return call. An hour later, same thing. 30 minutes later I left a message for service manager. No return call. I showed up 30 minutes later. Service rep says it’s being looked at now-7 hours after I dropped it off (4 hours later than he was supposed to give me a status report. Manager doesn’t seem to care at all. To add insult to injury, they charged me for 2 hours of labor even though it only took one hour. I’ve been going there for 5 years. Dealership was sold a year ago. That’s when issues began. I will never go back! More

So easy and always good service Have no complaints about using express service. They always explain everything well. Wait is quick or at least reasonable. Techs that check you in are Have no complaints about using express service. They always explain everything well. Wait is quick or at least reasonable. Techs that check you in are great. Highly recommended. More