Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

Service advisor doesn’t give up until I’m happy. The service department went above and betond to investigate and then resolve a drivetrain issue I reported. It seemed minor but Carlos kept at it un The service department went above and betond to investigate and then resolve a drivetrain issue I reported. It seemed minor but Carlos kept at it until they discovered the cause and made the repair. Carlos kept me informed the entire time. Thank you. More

On time and good communication. When I walk up, they know who I am by name. They ask all that needs to be done to my jeep but always ask how my day is going too. I know I can trust t When I walk up, they know who I am by name. They ask all that needs to be done to my jeep but always ask how my day is going too. I know I can trust these guys! More

Great Job My Jeep Grand Cherokee needed major repair. Brian Cummings provided great customer service. I appreciate the options you provided and educating me i My Jeep Grand Cherokee needed major repair. Brian Cummings provided great customer service. I appreciate the options you provided and educating me in the process. My jeep is running smoothly. Thank You!🤗 More

Had a good experience I reluctantly took my Jeep Grand Cherokee here because it’s the closest dealer to me, and I needed recall work done. My reluctance was due to the Goog I reluctantly took my Jeep Grand Cherokee here because it’s the closest dealer to me, and I needed recall work done. My reluctance was due to the Google reviews, but it seems all major car dealership service centers have bad reviews. I arrived at 9:30am on a Tuesday without an appointment because when I called the day before, they said I’d have to do express (no appt) since I only needed recall work, new set of lugs installed, and oil change. I waited 3 hours, which is kind of a long time, but I still had a great experience. I felt that David cares about his job and his customers. More

Service on Jeep Grand Cherokee Vehicle broke down in Tampa, and we live in Fort Myers, Tow 2 Tow took an additional almost two (2) hours to get to us, then got us to the Jerry Ulm d Vehicle broke down in Tampa, and we live in Fort Myers, Tow 2 Tow took an additional almost two (2) hours to get to us, then got us to the Jerry Ulm dealership after it was closed. I had almost $300.00 in groceries in this SUV that’s has been setting since 2:55 that afternoon, Tracy stayed that the dealership was closed, so I asked her how are we going to get a rental she then stated that Enterprise had closed, and the one at the Airport is the only one that could rent us a vehicle. So she offered to drive us there cause she was on her way home, and she dropped us off at the Airport not making sure that we had gotten a rental. Got to the Enterprise Rent A Car and the we’re rude and with a serious additude, and stated you need a reservation to get a vehicle Tracy new this so, I call her which basically nothing happened we were stuck on our own. I had to go to another rental car company to rent a vehicle, and was able to without a reservation and on top of that had to drive back to the dealership to get all the groceries in which, I noticed that I had lost all the Vegetables, Shrimp, Beef, Chicken, Pork, Steak, and Eggs due to being out in the heat/humidity almost all day on that Friday, I had lost half my groceries that was purchased earlier that day. I’ve never been treated so poorly until that afternoon from Tracy, theirs a lot more, I can say but the Owner & General Manager would have to contact me to talk about everything else. Then on top of that we wound up leaving Tampa sometime between 10:00-11:00pm, and got home to Fort Myers 1:00 AM. Had to drive back to Tampa on Saturday called Tracy twice and left a voicemail that morning, I tried again for the third time and she finally answered told me what my vehicle needed, and if the one part wasn’t the right part then it would be Monday/Tuesday before it would be ready. Then, I asked her about a rental and she stated that they close at 2:00 and it was 1:30 then while, I was talking to her, then she asked me if, I can be there at 2:00, I told her no, I was still coming down the interstate in really heavy traffic. She knew if it was a possibility that we might need a rental again she should have called me earlier that morning, not me constantly try to get in contact with her to find out. Lucky that part was the right on and we got our vehicle back, and she did not talk to me at all, all stars are left blank because the service with Tracy was the absolute worst, I’ve ever seen before, therefore, I can’t recommend her to no one, that’s how bad the service was. Like, I mentioned before the Owner & General Manager for Jerry Ulm can contact me, and I can explain a lot more to them if they have any questions. More

Great Service Tracy did a great job on scheduling my appointment, keeping me updated on the services needed. Truck was clean and ready as promised. The cashier and Tracy did a great job on scheduling my appointment, keeping me updated on the services needed. Truck was clean and ready as promised. The cashier and porter were friendly and helpful. More

Satisfied customer They got me in and out as quickly as possible and i feel confident in their honest and proficient service and loved the customer service They got me in and out as quickly as possible and i feel confident in their honest and proficient service and loved the customer service More

Dent removal and paint repair No courtesy shuttle offered in regards to rental car, however website states they offer one. No one would return my calls, repair took longer than I w No courtesy shuttle offered in regards to rental car, however website states they offer one. No one would return my calls, repair took longer than I was in Initially told, and paint did not match. Both employees I dealt with, one who was the manager, agreed the paint was a shade off but refused to fix it. Manager stated that if I paid an additional 800-900 dollars to blend then they would fix it ,otherwise they were not going to touch my vehicle again. More

Price of labor & parts for small easy fix For example I came in for a check engine light one time 2 hours and over 150.00 later my gas cap wasn't tight. A small thing like this leaves a bad im For example I came in for a check engine light one time 2 hours and over 150.00 later my gas cap wasn't tight. A small thing like this leaves a bad impression. There are a lot of 1st rate mechanics more convenient to me. Your staff are always polite and helpful. More

Pleasantly Surprised Took vehicle in to correct three issues. Issues resolved in a day with minimal cost. These issues were attempted by other dealers that took weeks, a l Took vehicle in to correct three issues. Issues resolved in a day with minimal cost. These issues were attempted by other dealers that took weeks, a lot of parts I didn't need and no results. Other dealers don't come close to the courtesy, knowledge and efficiency I received. More