Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

Good experience but.. I bough the car 4 weeks ago and as part of the deal the were going to install custom wheels. Service was great, very fast , very polite and corteous. I bough the car 4 weeks ago and as part of the deal the were going to install custom wheels. Service was great, very fast , very polite and corteous. But they install the brand new wheels in a brand new car and they were full of grease and finger prints ofvthe handeling of the wheels. On a service from a new car a clean wheel was expected. More

Oil and Filter Change with a Tire Rotation On time, no surprises and a friendly attitude. That makes it just right. The team is always looking out for the customers. Happy to do business with J On time, no surprises and a friendly attitude. That makes it just right. The team is always looking out for the customers. Happy to do business with Jerry Ulm! More

Outstanding customer service I don't normally go to a dealer because to be honest most are not trustworthy. This was my first experience with your dealership and my overall experi I don't normally go to a dealer because to be honest most are not trustworthy. This was my first experience with your dealership and my overall experience was great. I felt as though I was treated fairly and the rep talked to me like a human being not an idiot. More

Alex Perez provided Excellent customer service!!! Alex Perez provided Excellent customer service! Cashier was Extremely curtious! Overall 5 star! No wait, service was done in a timely effient manne Alex Perez provided Excellent customer service! Cashier was Extremely curtious! Overall 5 star! No wait, service was done in a timely effient manner! Great Job! More

Good service on my front brakes In my review jennifer my service advisor give good customer service and my husband and i are satisfied with the service we've been getting now . one t In my review jennifer my service advisor give good customer service and my husband and i are satisfied with the service we've been getting now . one thing i have to say is my husband Levidica Hudson Sr and wife Gloria are disappointed we have a warranty service that covers our auto air conditioner when the mechanic went into the dashboard it still make a loud ticking sound and vibrate the whole dashboard we complainted and they told us to bring it back in and we did and it's still doing the same thing so we're disappointed about that if yall can fix it we will be greatly appreciated. Thank you sincerely The Hudson's Family More

Excellent staff My car unfortunately stalled while driving recently and I took my 2017 Jeep Grand Cherokee in to have a diagnostic check. The staff was extremely help My car unfortunately stalled while driving recently and I took my 2017 Jeep Grand Cherokee in to have a diagnostic check. The staff was extremely helpful and patient with me. Although the problem could not be solved I was impressed with the how the staff helped me through the entire process. Austin especially was wonderful. He made sure I was well taken care of and even called me to make sure everything was satisfactory after the fact. Although going to a dealership can be exhausting and sales people are exasperating when trying to make a sale on a new vehicle, everyone was understanding of my situation and listened to exactly what I wanted and did not want. I am happy with my experience at Jerry Ulm. More

out of town with dead battery I was 3 hrs from home when the failure occurred. From the moment I walk into dealership until I left with my fixed car. My service advisor treated me I was 3 hrs from home when the failure occurred. From the moment I walk into dealership until I left with my fixed car. My service advisor treated me professionally and as if I was a VIP. My service advisor “Tracy” was the best. She expidited repairs, and provided lots of repairs progress communication. A huge thank you to Jerry Ulm Dodge, and thanks Tracy👍 More

Great People, Great Service!! Every person, particularly Yanet, was very nice and professional, the service was great, and was incredibly quick getting my car fixed!! I know Mr. U Every person, particularly Yanet, was very nice and professional, the service was great, and was incredibly quick getting my car fixed!! I know Mr. Ulmer will be very pleased with this department... a reflection of a very great man, Jerry Ulm!! More

Please replace your front desk employee. I’ve always have come to dodge to get my oil change and have never had a problem. But yesterday I received the worst service from the front girl repre I’ve always have come to dodge to get my oil change and have never had a problem. But yesterday I received the worst service from the front girl representative where you cash out. First I aske, has the coupon been applied for the oil change she said I don’t know. She advised me to find Jen and ask. I walked out to try to find Jen, I did not locate her and entered the building again , I said I can’t find Jen can you please go find her, she then asked a technician to go find Jen and it turned out the coupon was applied. Then once I cashed out she gave me my keys, and I walk outside where the cars are usually parked in the front, I did not see my car and when I walked in I said where is my car, she told me i don’t know, somewhere behind those gates..... I’m sorry but this service was terrible ! The fact that I have to go looking for one of your employees , and the fact I have no one even tell me where my car is located is ridiculous! I will strongly reconsider coming here again. More

Express Oil Center I just recently had running boards and a spray in bed liner installed on my 2019 RAM 1500 and the service advisor that assisted me was extremely profe I just recently had running boards and a spray in bed liner installed on my 2019 RAM 1500 and the service advisor that assisted me was extremely professional and made the experience simple and painless which seems to be extremely uncommon these days. Brandon was extremely professional and walked me through the process every step of the way while also keeping me up-to-date on the status of my vehicle. I was out of town and dropped my truck off to have the work done, so the fact that Brandon continuously updated me made things transparent. Knowing that I was out of town, he even sent me pictures of my truck with the newly installed running boards and spray in bedliner. I was extremely satisfied with my experience and will definitely be utilizing you guys for this type of stuff from here on out. In conclusion, I would also like to say that Brandon represents your organization very well and he should definitely be recognized for the level of service that he provides . More