Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

Great They had everything in stock and provided great customer service. Completed everything in a very timely manner. i will be back for my next service. They had everything in stock and provided great customer service. Completed everything in a very timely manner. i will be back for my next service. More

Beware - The worst place for service in the area Jerry Ulm has been the worst place to have your vehicle serviced for well over a decade and I refuse to ever have service there again. Unfortune Jerry Ulm has been the worst place to have your vehicle serviced for well over a decade and I refuse to ever have service there again. Unfortunetly my wife bought a car from their dealership 4 years ago and each and every time we've had an issue they have performed miserably. The latest was last week when my wife's car was having issues with her convertible top from latching into place. We called Wednesday morning and we explained the issues and was told to dropped off the vehicle on Wednesday night and was told they would look at it the first thing on Thursday to try and troubleshoot it. When I called mid day on Thursday to get an update, I was told they couldn't figure it out but will let me know when another tech looks it over, what needs to be done. I even had one of Jerry Ulm's Sales people text me while the car was in service wanting know if I was interested in buying another vehicle from their dealership. I called again at the end of the day, and still no answer on what the issue was. I asked again about 2 factory recalls that were on the vehcile and they said they would handle them while it's at their dealership. I called again Friday mid day, but they still didn't know what was going on. I finally got a call from Bill, our service advisor, mid afternoon on Friday and was told they didn't have a "Star Scan" which was need to troubleshoot it because it was old technogoly and no other dealership had that machine to troubleshoot it (the car is 5 years old) and they were going to release the car back at no cost, becasue nothing was done. When I asked if the 2 factory recalls we done, they said they would have them done within an hour so I told them we would be by in 90 minutes to pick up the car. I called another dealership within 10 miles from their location and of course they had the "Star Scan" and we could drop it off and they would troubleshoot it. While my wife was heading to pick up her car, the dealership called me and told that the factory warranty wasn't done becasue they needed certain parts. Something that should have been done when we dropped off the vehicle 2 days beforehand. My wife came to the dealership to pick up the vehcile and her service advisor, Bill, told her nothing at all was done and the car wasn't even touched the 2 days it sat at the dealership. When my wife got into her car to bring it to the other dealership, her driver's seat moved/shifted each time she stopped at a traffic light, which had never been an issues before. We got it to the other dealership when they were closing up, so they said a tech would look at it in the morning which was a Saturday morning. I received a call from the new service advisor by 9:15 Saturday morning and they had an answer about the convertible top issue (simply a new motor was needed) and that the tracks that the driver front seat rides on was cracked, which was never an issue until after we dropped the car off for service at Jerry Ulm. Jerry Ulm have been terrible for as many years as I've lived in Tampa, which is over a decade. I've purchased a Durango (Jerry Ulm service told me it needed an new engine when the engine light came on at 80k miles and couldn't service it but I still drove it another 4 years and over 160k miles after the light came on) and 2 Ram trucks over the last 12 years at other local dealerships and will never bring another vehcile to Jerry Ulm ever again. All they care about is making the sale of vehicles and nothing about customer care if you bring it in for service. More

Service Jeep One of the main issues I brought the jeep in has still to be fixed. This is now the second time. I was told the noise can't be duplicated. So very fru One of the main issues I brought the jeep in has still to be fixed. This is now the second time. I was told the noise can't be duplicated. So very frustrating. More

Great Service-Always! Alex and the team are by far the best in the Tampa area. Their knowledge of service and product is incredible. They always know what needs to be done Alex and the team are by far the best in the Tampa area. Their knowledge of service and product is incredible. They always know what needs to be done and provide professional recommendations to keep our Jeeps running at their best. More

Was very disappointed in the way that things were handled. No communication. Could not find vehicle when we called and accused us of not dropping the vehicle off. Never could find the paper work for the servic No communication. Could not find vehicle when we called and accused us of not dropping the vehicle off. Never could find the paper work for the service. To make up for the lack of communication and the way everything was handled they did do a courtesy oil change which we appreciated. But we have never had this much trouble with a dealership. More

SLOW AND POOR COMMUNICATION I had a 7 AM appointment on Friday. I dropped my car off the night before. I knew what the issue was; it was an alternator problem. I shared that with I had a 7 AM appointment on Friday. I dropped my car off the night before. I knew what the issue was; it was an alternator problem. I shared that with the service professional. The service department had my car from 7 AM on Friday until 6 PM on Friday until I received a diagnosis. I know that service departments can get busy. It was not the busyness that bothered me. It was a lack of communication. I followed up with three telephone calls and a number of text messages to the text message provided to me by the service technician. I did not hear back. It was like pulling teeth to get a response or any information. It was as if there were too many cars and not enough service technicians and customer service representatives. It was not the way that bothered me, it was the lack of communication and lack of information. I will give the service department another chance, but, if I have another experience like this one, I will begin taking my service business to another location. This service department did not used to be like this prior to the sale of a dealership. When this dealership is owned by Jerry Ulm, I felt like I was treated like a member of their family, and there was a real attention to detail and focus communication. Since the dealership has been sold, much of that has changed. If this dealership is going to continue to enjoy the positive reputation and business built by his prior owner, it needs to emulate how the dealership used to be run, and make significant strides toward improving customer service. More

Fast and friendly service The folks at Jerry Ulm Dodge work really hard to satisfy your needs as well as being friendly, I will recommend Jerry Ulm Dodge to all my family and f The folks at Jerry Ulm Dodge work really hard to satisfy your needs as well as being friendly, I will recommend Jerry Ulm Dodge to all my family and friends More

Took my car in for a recall and to repair a door handle Bill was quite helpful with scheduling and making sure all the parts were on hand. He also researched my past maintenance history and found where the Bill was quite helpful with scheduling and making sure all the parts were on hand. He also researched my past maintenance history and found where the door handle had been previously replaced, and that it was still covered under the 2 year parts warranty. This saved me $300 bucks, and I did not require me to dig through my paperwork. More

lack of detail loss of faith this is my second oil change where they forgot to reset my oil change notification warning. makes me wonder if they never reset the counter, or never this is my second oil change where they forgot to reset my oil change notification warning. makes me wonder if they never reset the counter, or never changed my oil. next time I'm going someplace where I can watch the oil get changed More

Great service!!! My truck was fixed and all recall done all employees that I spoke too were great and very helpful can’t wait to come again!! My truck was fixed and all recall done all employees that I spoke too were great and very helpful can’t wait to come again!! More