Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

Total lack of ethics Joey and Adam are total jokes. The fact they represent Morgan Auto Group must be a complete embarrassment and shows a total failure of leadership, mor Joey and Adam are total jokes. The fact they represent Morgan Auto Group must be a complete embarrassment and shows a total failure of leadership, moral and values. The service dept. CAUSED the fire in my headliner with their shoddy work, then ran from their commitments like the used car salesman they are. I strongly recommend using COURTESY JEEP in Brandon instead. More

Great for picky car owners We are very picky about where we take our cars and only want to work with service departments that we trust. We're so glad we found Jerry Ulm express. We are very picky about where we take our cars and only want to work with service departments that we trust. We're so glad we found Jerry Ulm express. They are thorough but don't suggest unnecessary work and pricing is very reasonable. More

Carlos got it fixed! My steering wheel was slightly off center. It bugged me. I took it to several shops around my house and had alignments done and they didn’t get it rig My steering wheel was slightly off center. It bugged me. I took it to several shops around my house and had alignments done and they didn’t get it right. I had to go back several times and no fix. Then, I brought my car into the dealer I bought it from. I have not liked dealing with service departments at dealerships so avoid them. Well Jerry Ulm was different. A. I scheduled with the wrong dealer (oops). Not a problem, Carlos got me in. I got a rental covered under warranty that I wasn’t even aware of and Carlos got the problem fixed. I didn’t think it would get fixed but he figured it out. Impressed. Glad I bought from Jerry Ulm! Thanks Carlos! Sean Ellis More

Oil change Stop by yesterday to get a oil change. I didn’t have a appointment and just got news I had to go outta town and needed it done. They were very helpful Stop by yesterday to get a oil change. I didn’t have a appointment and just got news I had to go outta town and needed it done. They were very helpful basically got me right in and out ASAP. Very happy with all the service from everyone at Jerry Ulm Doge Jeep Ram! More

Long story short, they are awesome. Service: As the owner of a Lifetime Bumper-to-bumper warranty, I consider myself an extremely smart consumer. However, I’ve still had my disputes with Service: As the owner of a Lifetime Bumper-to-bumper warranty, I consider myself an extremely smart consumer. However, I’ve still had my disputes with Chrysler and technicalities with this warranty. Basically, every dealer we have worked with on our aging (2010 111k mile) T&C minivan has eventually given up on pushing Chrysler to repair things. Things that with the lifetime warranty I don’t necessarily “have to” fix (oil leaks, coolant issues etc. ) but I believe in preventative maintenance regardless of if I have to pay for future repairs, so when issues arise I want them fixed. Jerry Ulm service has been hands down the best service department yet. First I had Brian who is awesome, then Tracy (who is the best of all of them, no offense dudes). They pushed Chrysler on so many occasions for us, and during the period we were out of a van for repairs, they took care of much of our transportation expenses. I cannot explain without boring everyone how awesome their service department was on many issues. Never once have they allowed me any expenses out of warranty, and they are always up front if there are additional non-covered items. Their techs would not let us leave with an unsafe or unreliable vehicle, and Angelo the service manager even went as far as to cover some of my expenses due to Chrysler inspector delays. A true stand-up guy. Sales: While I didn’t seek out Jerry Ulm because of a referral, I actually found them while shopping for a vehicle online. Then found through my first free oil change service that these folks were pretty awesome. I emailed the dealership when I found a truck I wanted and got much more than expected for the trade-in on my Jeep. I was worried about this as it was only a couple years old and I didn’t want to get taken on the trade in. The price on the truck was almost $8k less than anywhere in the southeast. There was zero pressure for me to finance or buy extras and they were upfront on all the fees. Actually, I took a check home at the end of the day. I did work with the finance department for the new warranty and they were extremely friendly. Sometimes when I’m there getting a service I walk around the lot. The salespeople are more friendly than anything and don’t hound you to buy from them. They just like talking cars and will give you a card at most if you have future needs. Atmosphere: Everyone at the dealership is super friendly and, granted I’m somewhat a regular now, they greet everyone with a lot of respect. They have a nice waiting area and always free bottled water/coffee. Maybe this is the way dealerships should be, but I’ve dealt with the worst I swear and they are above an beyond. I drive an hour or so to get there so that should tell you something. Anyway, my experiences have been great and I would consider giving them my money if and when I buy a new vehicle or get them serviced. I rarely write reviews, but they deserve a good one for all the times they have gone above and beyond for us. Thank you Jerry Ulm Dodge. More

Great experience Fast and friendly service, kept me updated through entire process. Would highly recommended this dealer I drove 25 miles to use them and have no regre Fast and friendly service, kept me updated through entire process. Would highly recommended this dealer I drove 25 miles to use them and have no regrets. More

1996 Dodge 3500 with bad fuel shutoff solinoid Thank you for the professional way you have provide service on my old truck. You all are great! The diesel Technicians were very helpful explaining Thank you for the professional way you have provide service on my old truck. You all are great! The diesel Technicians were very helpful explaining my trucks issues and fixes More

Awesome service department Everyone was absolutely wonderful (especially Brian) and they took great care of my daughter's jeep and got it back on the road quickly and efficient Everyone was absolutely wonderful (especially Brian) and they took great care of my daughter's jeep and got it back on the road quickly and efficiently. More

Air suspension issue Alex and the tech were great in resolving the issue with my air suspension and keeping me in the loop with the process the entire time. Alex even went Alex and the tech were great in resolving the issue with my air suspension and keeping me in the loop with the process the entire time. Alex even went above and beyond to follow up with me so I knew the status of my vehicle on his days off from work. More

Great customer service Had an issue with my 2014 Jeep Wrangler and stopped by the dealership without an appointment. Tracey was able to get me in and out and enterprise was Had an issue with my 2014 Jeep Wrangler and stopped by the dealership without an appointment. Tracey was able to get me in and out and enterprise was able to provide me a rental while I waited on my Jeep. It was all seamless and I had my Jeep back within a day. More