Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

Customer treatment The complete staff is very courteous and professional. It is a pleasure interacting with staff. From service that eventually turned into sales, made The complete staff is very courteous and professional. It is a pleasure interacting with staff. From service that eventually turned into sales, made the visit pleasurable. More

Great experience!! Sales team, management and finance where all very helpful. Team was able to answer questions when asked and were willing to show several options to ge Sales team, management and finance where all very helpful. Team was able to answer questions when asked and were willing to show several options to get you into the right vehicle. More

Greatest service department! I use Jerry Ulm service department for all my service on my Dodge Dakota. I have been going there for several years and they are always quick, fair pr I use Jerry Ulm service department for all my service on my Dodge Dakota. I have been going there for several years and they are always quick, fair price and take great care of my truck. Jen in service is fantastic! She always has my back and I trust her to do the right thing with my vehicle. I love this dealership! I have never said that before about any dealership. Thanks for being fair and having excellent service! More

New vehicle breakdown We were very disappointed to have a brand new vehicle break down within 24 hours especially when we were on our way out of town for our 20th annivers We were very disappointed to have a brand new vehicle break down within 24 hours especially when we were on our way out of town for our 20th anniversary vacation. The service department did what they could but had no warranty techs available on a Sunday when the service department was open so we had to delay our vacation a day so we could get it diagnosed and then be provided a rental. Surprised that a thermostat for this vehicle was not available anywhere in Tampa. Seems like something that should be in stock. Our advisor, Jen, was great through the process but we lost a day of vacation and the price of the cabin for a day and would’ve liked some offer to reimburse us for it from the dealership. It’s a brand new vehicle and this should’ve never happened. Appreciate Jen’s commitment to customer service, keeping us up to date on the issue, and James had to work to approve our rental to cover us for our vacation. More

New vehicle service I have been to a plethora of service departments in my life. This one was by far the best! Very professional. Very clean. And very modern! I have been to a plethora of service departments in my life. This one was by far the best! Very professional. Very clean. And very modern! More

Our salesman Al listened and understood my need for an upgra I’ve been bringing my car to your service department for years. I got such a great deal on upgrading my vehicle that I bought the car that day! Thank I’ve been bringing my car to your service department for years. I got such a great deal on upgrading my vehicle that I bought the car that day! Thanks to Al and Alex and I think it’s Billy—- in finance. Brought my son the next day and he upgraded his Vehicle also!! Thank you!! Again Al and Alex and I’m not sure who did the finance for Derrick. More

Awesome sales experience My 2017 Jeep Wrangler was rowed to the facility for a repair. I received a call from the sales associate James Green staying they would like to purcha My 2017 Jeep Wrangler was rowed to the facility for a repair. I received a call from the sales associate James Green staying they would like to purchase back my vehicle and put me in a new Jeep. Today I’m driving a new 2019 4dr unlimited soft premium top completely loaded. No money down and low increase to my monthly payment. The experience was like my first time 3 years ago no hassle approved and out the door the way car buying should be, I’m very happy with my purchase. More

Fantastic service All of these employees we're excellent. A special thanks to Jerry Clarke who went above and beyond to help us with our new purchase and trade in. Also All of these employees we're excellent. A special thanks to Jerry Clarke who went above and beyond to help us with our new purchase and trade in. Also Roberto Acosta helped us in finance and he was very helpful. Thanks to Mike Carter in parts Dept he went out of his way to find a difficult part to locate for us. Also thanks to Nick Buccina sales mgr. for his excellent help. I would also like to thank Jerry and Adam Clarke for explaining the workings of our new purchase. More

It used to be great service Fast lane? Been here for over an hour just oil change A year ago they Change a tire sensor x $69 now it’s over $200 xxx Fast lane? Been here for over an hour just oil change A year ago they Change a tire sensor x $69 now it’s over $200 xxx More

veterans I brought my car in because I had the check engine light on, they came back and said it was my radiator that was bad. I just had my radiator replaced I brought my car in because I had the check engine light on, they came back and said it was my radiator that was bad. I just had my radiator replaced two years prior at the same dealership. The service person named Bill stated that it was no longer under warranty and that the manufacturer will not replace it because my car was over a hundred thousand miles. He then stated that it could possibly be a defect with my radiator, so thinking that, you'd believe that the dealership would replace it or have the manufacturer replace it at no cost to me. When I brought it up again about him stating that it was a defect he stated that he apologized for saying that word that it was a mistake. I called and spoke to the service manager Antonio and he stated that there was nothing they could do that I was two months outside of my warranty for my radiator and that he could give me 10% off parts and labor. I then ask if I could use my military discount with it and he said no, one or the other. My wife had called corporate to complain and when the service director Adam called her back he stated to her that the total price was $740 and that he would give us $75 off plus 10% and would mail us $100 check. When we went to pick up my car to pay the bill was $721 which did not show that $75 off plus 10% was taken off. When we asked about it he stated that he told my wife the total bill with $790 and after everything was taken off discount wise the total was $721. He stated that he had to take off money on backend which we would not see because it was coded differently on their end. This isn't at all what we were told over the phone and when confronting Adam in regards to the total price with discounts he insisted that he never told my wife that the total price was $740 and then from that price he would take off $75 plus 10% and mail us a $100 check. I am completely dissatisfied with a service that I was given and if this is the way that this dealership treats their veterans or anyone in that matter then they do not deserve anyone service and I will not be bringing my car back there for any more services. More