Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

Jennifer at the service department was great, she made the process quick and easy! I look forward to servicing my new Wrangler at this dealer. the process quick and easy! I look forward to servicing my new Wrangler at this dealer. More

The service used to be great before the renovation, not any more. I made an appt for an oil change and tire rotation which they didn't have on file. After almost two hours, received my oil change but not any more. I made an appt for an oil change and tire rotation which they didn't have on file. After almost two hours, received my oil change but not the tire rotation. Excuses where; "short on people", "couldn't get the lug nut off". This is just the most recent disappointment that I am now commenting about. More

My truck had a 5day, 30hr repair job. 2 weeks to tear my truck apart for a relatively minor accident. 30 days later they have far exceeded my insurances repair cause, elapsed rental coverage, promised 3 dif truck apart for a relatively minor accident. 30 days later they have far exceeded my insurances repair cause, elapsed rental coverage, promised 3 different finish dates and when I stopped by, my truck had the grille off, no fog lights or bumper, wrong headlight, and a lacerated tire still. 40 days later my truck still has a banged up hood. I have emailed the Jerry Ulm General Manager and he has yet to reply. They are very nice and the work that actually gets done is great. But communication is god awful, proactive actions are non existent, and they have not offered any compensation for my 5day repair turned 40days and still counting. There has been no delays in receiving parts, they do not properly order parts or diagnose the issue. Over 5 weeks I have 6 quotes to insurances because it was not properly diagnosed the 1st, 3rd or 5th time... More

Best first experience for financing a vehicle for the very first time most definitely I am satisfied but most importantly amazing service very great indeed very first time most definitely I am satisfied but most importantly amazing service very great indeed More

What use is an advertised low price special for a synthetic oil change for 29.99 if you cannot get your car looked at and they don’t honor their own appointment times???? Made an appointment at this synthetic oil change for 29.99 if you cannot get your car looked at and they don’t honor their own appointment times???? Made an appointment at this dealership for an advertised synthetic oil change for 11:30 am. When I made the appointment they said it would be a 45 minute wait. When I arrived for my appointment they told me “ they really don’t take appointments and that it’s first come first served I would have to wait 4 to 5 hours for my vehicle. Just ridiculous! I went down the block to Jiffy Lube. End of story. More

I was not happy that I was told I had a service appointment for 10 am but no appointment was in your system. I was then forced to wait over 3 hours just to get my tire patched. If not for the kindn appointment for 10 am but no appointment was in your system. I was then forced to wait over 3 hours just to get my tire patched. If not for the kindness, understanding, and assistance by Alexa Diaz I would have been angry and trust me management would have known on the spot. More

The dealership was very nice and everyone was super helpful and very nice! I am so happy I got the car I wanted from this dealership! helpful and very nice! I am so happy I got the car I wanted from this dealership! More

Contacted Jerry which intern immediately went to Ali for assistance very quickly got me information needed on awaited parts for new vehicle purchase needing service. These guys have always been very qu assistance very quickly got me information needed on awaited parts for new vehicle purchase needing service. These guys have always been very quick and helpful each time I’ve needed assistance. More

Got work done in timely manner and had parts on order expedited ASAP for next scheduled service appointment and keep me informed about parts on order expedited ASAP for next scheduled service appointment and keep me informed about parts on order More

I moved to Jerry Ulm for service in 2018 due to not being happy with the previous dealership I was using after moving to Florida from another state. Jennifer has been my primary service advisor since moving happy with the previous dealership I was using after moving to Florida from another state. Jennifer has been my primary service advisor since moving to Jerry Ulm. Her customer service is great. She listens to the customer and makes sure that the complete problem is fully documented. Jennifer provided updates while service is being performed which makes her customers feel like they are truly important. I recently purchased another Dodge product from another dealership (due to Jerry Ulm not having exactly what I was looking for and I didn't want to have to wait) but as with my other Dodge products, I am taking it to Jerry Ulm for service. More