Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

On Wednesday I called and scheduled an appointment for Friday, being told that was the best day to bring the vehicle in for the work I needed. I had an Evap leak. I never had this issue before. The issue Friday, being told that was the best day to bring the vehicle in for the work I needed. I had an Evap leak. I never had this issue before. The issue began within a week of me taking the vehicle in for preventative maintenance. But that is another story. I dropped the vehicle off 7am Friday morning. From that point on I could not get anyone on the phone for an update. - I called every day asking for a status, but nobody returned my call at any point. My customer rep was NEVER at his desk or available. - I spoke with three different people on the phone who gave me assurances they would be stepping in to help me. But I NEVER received a single return call, text, or vehicle status from anyone until the hour before I told them I would be on site to get my vehicle. - I listened to the staff on the phone pleading with other coworkers to help find a manager, but nobody responded. No amount of paging worked. The employees were ashamed and apologized. But still...... Nobody contacted me. - After (4) days, I went to the dealership and demanded the return of my vehicle. I had been out of town traveling. They gave it to me immediately. But only after claiming the mechanic was fired so they did not have a status, and the customer service rep was fired for not following up with me. Sadly, it was all too obvious that I was being lied to. - I would have been understanding if someone would have just been honest. I was traveling so the time it was taking was not an issue. The fact that I could not get a single update or response after calling every day and only being able to leave another message was shocking to me. - The service manager on duty apologized. He offered to personally oversee my repairs and agreed to discount the work. He was sincere and genuinely upset after hearing about my experience. Truly a nice guy. But the performance of this organization over a four-day period left me with little faith and zero trust. My time, efforts, and patience were wasted. This is how I was treated. I would not consider buying another Dodge vehicle as a result. More

I have been already more than 3 times to the service department for a noise on the motor and all they don't fix anything, all they say is to use higher octane on fuel, which i did and issue still contin department for a noise on the motor and all they don't fix anything, all they say is to use higher octane on fuel, which i did and issue still continues and the Jeep manual recommends 87 octane. I only get excuses and no fix. looks like they just want to pass the issue to someone else and not deal with the problem. More

Excellent customer service Very accommodating friendly Excellent customer service Very accommodating friendly staff Timely service Would recommend this dealership for service Excellent customer service Very accommodating friendly staff Timely service Would recommend this dealership for service More