Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

What a joke of a service center! I brought my jeep in for an oil change and a problem with the ignition. Four days later, I got my Jeep back and the oil had not been changed and the I brought my jeep in for an oil change and a problem with the ignition. Four days later, I got my Jeep back and the oil had not been changed and they told me there was nothing wrong with the ignition. The moment I left the dealership and attempted to turn the car on the ignition problem happened again. I was originally told that I would receive a phone call on the second day and that they needed my car overnight to diagnose the problem. On the third day I called to get an update. At that point in time they had looked at the car and said they would give me a call at the end of the day before 530. At 5:20 I called the dealership and they said they needed 10 more minutes and would call me back. That never happened. On the fourth day I called again in the morning to find out what the status was. Again told me they needed more time. Eventually got fed up and called at noon to say I needed to pick up the car. I gave them 2 hours notice that I needed my Jeep and they said they would get it ready. After I got my paperwork waiting for my car for nearly 40 minutes before I had to ask a new agent where my car was. Another 20 minutes for them to actually get the car because apparently it was blocked in by many other cars and no one had tried to move anything. This is my second experience and I will not be coming back. More

The sales folks have been very helpful and professional! ! Loving my new Jeep. Sales Manager Mike, Has been very helpful for the last year!!! ! Loving my new Jeep. Sales Manager Mike, Has been very helpful for the last year!!! More

Ali Siklaoui, Service Advisor was helpful, provided excellent customer service, him and his technician was speedy in getting my Jeep Wrangler fixed in a timely manner. Would suggest Jerry Ulm for sales excellent customer service, him and his technician was speedy in getting my Jeep Wrangler fixed in a timely manner. Would suggest Jerry Ulm for sales and service to all my friends and family. Just about everyone in our family has Jeeps. More

Purchased a new Jeep but the Jeep needed new front tires. I was giving up we owe you for new front tires and alignment. I was told the tires were ordered and delivered to the dealership so I took a day off o I was giving up we owe you for new front tires and alignment. I was told the tires were ordered and delivered to the dealership so I took a day off of work to get my tires installed and the tires were not at the dealership. The weo slip was only good for 30 days and now I have to take another day off of work to come back because no one had ordered the tires. Very dissatisfied with the service, when I asked the manager to sign the we owe you slip to ensure that I wouldn't be charged for new tires and alignment I was met with some disdain. The salesman that sold me my car wasn't in today so I wasn't able to talk to him the service technician that helped me was polite but offered no real solution for me having to come in a second time More

Very good, beautiful car, beautiful colors, the car of my dreams, cute, very good dealers dreams, cute, very good dealers More

Friendly, helpful, everyone has been nice and accommodating with us at all times . I will keep you in when referring to friends accommodating with us at all times . I will keep you in when referring to friends More

Wes grimes in service is a huge help. His service is prompt and courteous. Would definitely recommend His service is prompt and courteous. Would definitely recommend More

Had a great experience at the Jerry Ulm dealership in Tampa. I had planned to get my 2018 Jeep Wrangler looked at for some issues I was experiencing. Ali Siklaoui was my service advisor and took such goo Tampa. I had planned to get my 2018 Jeep Wrangler looked at for some issues I was experiencing. Ali Siklaoui was my service advisor and took such good care of me that I knew I would be working with this dealership in the future. When I went out to leave the dealership I noticed a tag on my mirror that was left there by Drew Bethoney stating what my used Jeep was worth. The figure on the tag got my attention and I got out of my car and went back into the dealership where I was met by Jerry Clarke. Jerry and my wife and I discussed what we might be interested in. My wife had seen a beautiful green Jeep Rubicon when we came into the dealership and we focused on trying to make a deal on that vehicle. Jerry brought Drew into the negotiations because he was the reason we came back into dealership. Both Jerry and Drew worked their butts off to get this deal made and we ended up buying the vehicle. I got to say this was the best car buying experience I have ever had. The entire team at the dealership must be commended for the professionalism and teamwork they showed my wife and I. I went into the dealership to get some service on my used Jeep and walked out with a great new Jeep. Thank you Jerry Clarke, Drew Bethoney, Ali Siklaoui and the rest of the team at Jerry Ulm for all your help making this a great day for my wife and I!! Best regards, Bill Wilson More

I didn’t have a problem with the process of purchasing my vehicle. However, it was sent to detailing 2x and it still wasn’t cleaned thoroughly. After waiting several hours for my vehicle to be cleaned I was vehicle. However, it was sent to detailing 2x and it still wasn’t cleaned thoroughly. After waiting several hours for my vehicle to be cleaned I was sadly disappointed. I could do a better job at home on my own. After the 2nd time I just left instead of saying anything and will clean it myself. Very disappointed in the detail service. More