Jerry Ulm Chrysler Dodge Jeep Ram

We were looking for a used Dodge Durango or Chrysler Aspen to tow our airstream trailer. We saw a vehicle online and came to look last week. The unit seemed in excellent mechanical condition and had i Aspen to tow our airstream trailer. We saw a vehicle online and came to look last week. The unit seemed in excellent mechanical condition and had it not been smoked in a great deal we would have bought it on the spot. I very much liked the very direct and straightforward way your dealership operates. The price quoted was very fair, much closer to the bluebook value of our trade in than any other place visited was offered for our trade in car, and the deal was quickly and clearly presented on a printed sheet of paper with all dealer fees, taxes, etc., already listed so that the first figure catching the eye was the walk out the door price and not some lower amount to which several thousand dollars would later be added. I do not know if you understand quite how unusual this is in the auto industry or how much it is appreciated but in future I will always shop Jerry Ulm first and advise all my family and friends to do the same. We wound up finding a suitable unit in Orlando and as our need was immediate purchased that SUV but the whole deal was much more stressful and I will never have the desire to return to that dealer. We will see you folks again! More

Darren and Dennis were knowledgeable and extremely helpful. Would recommend there services to anyone. They understood what I was looking for and made it happen. Thank you!! helpful. Would recommend there services to anyone. They understood what I was looking for and made it happen. Thank you!! More

I was completely disappointed in my last visit here. I have already purchased two Jeep vehicles over the past year and was looking at upgrading to another new vehicle. John Wieland has always been great t have already purchased two Jeep vehicles over the past year and was looking at upgrading to another new vehicle. John Wieland has always been great to deal with. However, during the last visit, he was working out a deal with Gordy. Gordy was rude and condescending in the few minutes we actually spoke with him. Once he left, I mentioned it to John and was told "he is just having a bad day". This has made me consider other dealers in the area for my vehicle needs. I loved dealing with John as he has always been top notch. But, to blow off another person's poor behavior as having a bad day is ridiculous. I am sure I will not receive this type of treatment elsewhere. More

We made it clear when we first came in that we wanted a Satellite Radio in the vehicle that we were purchasing. During the test drive we were told that we would receive a $500.00 check to purchase the radi Satellite Radio in the vehicle that we were purchasing. During the test drive we were told that we would receive a $500.00 check to purchase the radio, this is what sealed the deal. When we brought the van back in for it to be detailed and pick up our check we were told they could not do that. Well now we have a vehicle we are not happy with. Will never purchase another vehicle from Jerry Ulm and will not recommend them to anyone either. Wonder why car salesmans have such a bad reputation, it's due to the lies they tell to make a sale. You have lost a customer. Update to previous rating. We are still not happy with Mr. Gero & will not buy from him again, but kudos to the company for correcting the wrong. This is a good lesson in learning how to communicate and tell the truth even if you would have lost a sale. More

We would definitely purchase another car from Jerry Ulm. Additionally, I would recommend this dealership to others. My husband and I took several months to research and find the right first car for our son Additionally, I would recommend this dealership to others. My husband and I took several months to research and find the right first car for our son. We went from North Tampa to Brandon, Clearwater, and everywhere in between. We always gravitated back to Jerry Ulm. The sales people were knowledgeable, kind, and always professional. That is really hard to find when buying a car. When we finally decided on the Jeep that we purchased, it wasn’t the awful experience that I feared. The finance manager from Buffalo was funny and helpful. I believe he found us the best rate that was available and he did it with a smile. I am sure we will be back again. More

I am absolutely thrilled with my experience buying a new Jeep Wrangler here this past weekend. I found a Jeep I was interested in online at their website, including lots of pictures and the window sticker. Jeep Wrangler here this past weekend. I found a Jeep I was interested in online at their website, including lots of pictures and the window sticker. Darren, their internet sales manager, contacted me immediately upon my request. I showed up at the dealership at 4pm. Darren and Dennis worked with me right away. I went for a test drive, had my current vehicle appraised by them, dealt with the offer, arranged financing, signed the documents, and they had my new Jeep prepared for delivery. This all happened quickly, and I was home by 6:30pm to have drinks and dinner with friends. They were so helpful and friendly. Miriam in finance was terrific too. I LOVE my new Jeep. I will definitely be back. There was none of the silly antics that seem to be so prevalent with so many dealers. They have a no-nonsense, straight-forward approach. This was a GREAT experience!!! More

Darren and Bernie were very professional. This is my 3rd car purchase and it was definitely my best experience. I didn't feel overly pressured, they were informative and helpful. Buying a new car can be str car purchase and it was definitely my best experience. I didn't feel overly pressured, they were informative and helpful. Buying a new car can be stressful on it's own, I recently relocated and being new in town was stress enough so I was very happy that this part of my relocation went smoother than all my other transitions. Thanks for making this a great experience. - A very happy customer. More

Jerry Ulm Dodge is a fabulous dealership! I had called Darren Lane inquiring about a Jeep Grand Cherokee 2013 I found online. He not only told me about the vehicle, he informed me that I could apply for f Darren Lane inquiring about a Jeep Grand Cherokee 2013 I found online. He not only told me about the vehicle, he informed me that I could apply for financing online. This was great considering I live two hours south of the dealership. I explained to Darren that I would not be able to come up to see the car until my husband got off work which meant it would be six or so in the evening. Darren stated he was finished at five, but would wait for us to arrive. He kept in contact with me all day regarding any new information he needed or I needed to know. My husband and I arrived around seven and Darren was there waiting for us. We had spotted a different Grand Cherokee on the lot and asked to see it. At this point Jeremy was also helping us. We looked at and test drove both the new and used vehicles. In the end I decided to buy the used Grand Cherokee. It had everything a person could dream of in a car for the right amount of money. Darren spent all day and half the night working with us and in the end we left Jerry Ulm's with a beautiful (new to me) used Jeep Grand Cherokee! I would and plan on telling all my friends and family about Jerry Ulm and the GREAT staff they have. Everyone is friendly and make you feel at home and not at a car lot! Thank you Darren, Jeremy, John and everyone who made this experience a pleasant one. You are the best! More

Dear Sir: On 7/23 I took my 41k mile 2003 Dodge Dear Sir: On 7/23 I took my 41k mile 2003 Dodge Intergera to Jerry Ulm (invoice number DOCS744680) after my Nephew (mechanic with a shop in Tampa wi Dear Sir: On 7/23 I took my 41k mile 2003 Dodge Intergera to Jerry Ulm (invoice number DOCS744680) after my Nephew (mechanic with a shop in Tampa with over 30 years experience) told me that my computer was not sending a pulse to #1 cylinder. He said he could not fix the problem and that a dealer had the proper equipment to do the repairs. I took the car to Jerry Ulm (invoice number DOCS744680), my service manager was Brian Cummings, whom I told this to and stated that the coils were checked and new plugs were put into the car. He reported back saying that my Injector wiring harness is bad (has been previously repaired) and that it would cost thousands to find a used harness, have it installed and then this may not fix the problem. He also told me that the plugs were not gaped and that the coils were not new (true as I stated they were checked and put back). Your written report also says that the plugs are worn out and that I stated that there was a high pitch moan when pressing on the gas – “the car needs a main drive belt tensioner”. Further, I was told that #1 and # 3 cylinders had low compression which Brian was concerned with. Brian recommendation was that I trade the car in and get a new one. As I could be putting in thousands of dollars and that even this may not fix all the problems. After Cummings comments I had my nephew call him to discuss these issues and he too was told that they believed the problem to be only the wiring harness. Further, that they were not going to test the computer until the wiring harness was first replaced. I again talked with Cummings and he assured me that it was the wiring harness. Told him I did not want him to do the repairs and that I would pick the car up the next day. I was concerned because I know that new plugs had been installed, had no drought that they were properly gaped and was concerned about the computer not functioning properly. Upon paying my bill I did not see where the computer was checked and told the cashier I was concerned as I had specifically asked for this and it was not none. She was kind enough to called Brian who told me that the computer was checked and was ok. I asked him then to so state this on the bill and he said he would. Once in his hand he looked at the bill said that it was on the bill because the computer was giving out all the codes. I repeated that he had not checked what I brought the car into the dealership for which was to see why the computer was not putting out a pulse to the #1 cylinder. He repeated that the computer was working fine. I paid the bill ask again to have the car brought out and left. With all due respect, I have the box from new plugs put into the car. I never complained about a high pitch moan. I have found the wiring harness at a cost of less than $500 instead of the Est $1,550 for the harness quoted by Brian. And feel that his double talk on checking the computer indicates it was not checked. I am a disabled Veteran and transportation is obviously very important to me. Truly, this Intrepid, while older - I purchased the car from the original owner last year, have all the service records and have maintained the car well (has had new breaks, tires, alignment etc. ) it is basically in really good condition. While I may factually need a new fuel injector wiring harness etc., I have lost confidence in work being done a Jerry Ulm and left with the feeling that Brian Cummings has made a blatant attempt to take a good vehicle that could be repaired and flipped, and priced the repairs to me so high that it induces the purchase a new car. I am truly disappointed. More