Jerry Ulm Chrysler Dodge Jeep Ram

Horrible experience with quick service & management Went in for a $300 tail light problem this place tried to make it $3000 worth of other problems we never asked to be looked at. told car would be in s Went in for a $300 tail light problem this place tried to make it $3000 worth of other problems we never asked to be looked at. told car would be in service for one day still 5 days with no car no phone call no messages no apologies! when I asked where my car was and what was going on told I was being negative manager Shane was a complete nightmare to work with. had to fight and argue to get my bill reduced they ordered extra parts and replaced things that were never asked to do. stay away from this place they are a complete fraud. . More

Excellent car buying experience! Was sure I wanted a Jeep but wasn't prepared to buy one so quick! I have owned a Jeep for 14 years and have complete confidence in the vehicle why wou Was sure I wanted a Jeep but wasn't prepared to buy one so quick! I have owned a Jeep for 14 years and have complete confidence in the vehicle why would I buy anything else. I had visited Jerry Ulm in the past and experienced nothing but expertise. I checked the internet for prices and then called and spoke to Jeremy Best on the phone and discussed my situation. After the conversation I make an appointment for the next morning. Spoke briefly with Jeremy and he turned me over to Greig Lundergan. he was most helpful and very thorough throughout the entire process. He made sure I had seen all the cars available and I found the car I wanted. He took us over to the service center and introduced us to the staff. I am pleased with my car and look forward to having it serviced at Jerry Ulm. More

Great Purchase Experience My initial intention when visiting Jerry Ulm Dodge was only to see what was available and get an idea of what I wanted. Brian Johnson quickly but in a My initial intention when visiting Jerry Ulm Dodge was only to see what was available and get an idea of what I wanted. Brian Johnson quickly but in a very friendly manner introduced himself to me and in a relaxed and professional manner began showing me what was available in a new Ram 2500. After an initial test drive in a different truck, I found one that suited what I was looking for. Without any sales pressure we started talking numbers and quickly came to a deal I could live with that day. The experience at Jerry Ulm Dodge was pleasant and I look forward to a long relationship with them. More

Great dealership made by the Great Employees. Jeremy Best is relentless when it came to finding me the right vehicle the first time and William (Bill) Hearn has by far one of the best attitudes of Jeremy Best is relentless when it came to finding me the right vehicle the first time and William (Bill) Hearn has by far one of the best attitudes of any salesman I have ever dealt with when it comes to buying a new vehicle. I asked a lot of Jeremy and he delivered a 100% "I CAN DO" attitude of getting it done. Then the hand off to William made me wonder a little, however once I started to understand the process, I actually felt like I was being COMPLETELY taken care of and after the sale William spend a lot of time with me explaining all the great features of my new Ram Truck, which was greatly appreciated. Thank you for all the hard work Jeremy and William. Sincerely, Dan Larsen More

Best case scenario I spoke to a lot of dealers on the phone after shopping online, and when I found a car I liked at a good price at Jerry Ulm Dodge I lucked into workin I spoke to a lot of dealers on the phone after shopping online, and when I found a car I liked at a good price at Jerry Ulm Dodge I lucked into working with John-Kevin Dolce. He was so polite and helpful over the phone I drove from Tallahassee to Tampa to look at the car, bought it on the spot with little negotiation or hassle. When the A/C stopped working two weeks later, they took care of it despite the fact I did not have a warranty on the car (it was a used 2004 Honda Accord). They even gave me a loaner so I could get to work while it was repaired. I have bought a few cars from dealerships in the past, and this was the best experience I have had by far. More

The Selling Edge I have purchased new vehicles for over 40 years from various dealers,makes and models.The experience happened to be the most ultimate,laid back and re I have purchased new vehicles for over 40 years from various dealers,makes and models.The experience happened to be the most ultimate,laid back and relaxed that i have ever experienced.Brain has superior knowledge of all phases of the sales process who went above and beyond the scope of what i needed to know.He opened all manuals,highlighted critical passages,and added from his personal experiences.We set in the vehicle while he explained ,demonstrated and set up various programs for me.Overall, i have never ever had a car buying experience such as the one with The Dodge Family .Note to all...From start to finish, there was never that feeling of going to war,nor tense pressure associated with the normal tactics used by many in the sales industry. Kudos to All! More

Excellent Experience Dennis Sorbie was very professional, knowledgeable and patient. He knew the answer to every question I had. This is the first car buying experience Dennis Sorbie was very professional, knowledgeable and patient. He knew the answer to every question I had. This is the first car buying experience where I didn't feel pressured during the whole process. I felt Dennis listened to what I was saying and allowed me to progress at my own comfort level. He even gave me his cell phone number and I called and texted him as I thought of more questions or needed clarification. The dealership overall was very professional and has a good local reputation. I couldn't be more happy with Dennis and Jerry Ulm Jeep. I expect to have a lifetime professional relationship with them and would highly recommend them to everyone I know. More

Unprofessional and Unreasonable. HORRIBLE experience Absolute worst experience I have ever had buying a car. No negotiation in price. I have been buying cars for 30 years and have never once not been abl Absolute worst experience I have ever had buying a car. No negotiation in price. I have been buying cars for 30 years and have never once not been able to work with a sales person to get the car to a reasonable price and this goes for Acura, BMW, Infiniti, Toyota and all the American made automobiles. Perhaps they thought because I am a woman I would accept anything the offered. WRONG. My credit is excellent and I had 15,000 to put down and finance the rest (which was already bank approved). They refused to run my DEBIT card to get the 10,000 out of one account and I was writing a check for the other 5,000. They insisted they could not incur the fees. Really?? Fees on Debit purchases are typically zero or very little. Left the lot completely amazed they would lose a sale over this. Of course they called after I am back in Pinellas county and said they could run the card for a maximum of 5K. Well you told me before you had "NO wiggle room", We drove to Crown Eurocars in St. Pete and purchased a jeep that day with NO issues from them. The jeep was much nicer, lower miles and customer service was excellent. Everything happens for a reason and the the HORRIBLE experience at Jerry Ulm worked out in my favor. Avoid this dealership. More

Fast, Easy, Fair I wanted a new Jeep Grand Cherokee. Although my sales rep Jordi normally works with pre-owned he was expert at new sales too! He knew nearly all the I wanted a new Jeep Grand Cherokee. Although my sales rep Jordi normally works with pre-owned he was expert at new sales too! He knew nearly all the ins and outs of the product. I got a nice price on the Jeep as it was end of month and a fair value on my trade. Paperwork was easy and well laid out. Everyone was friendly. I recommend this dealership. More

Outstanding Buying Experience Jeremy Best the internet manager got in touch with me promptly after submitting a request for information on the vehicle I was interested in. When I a Jeremy Best the internet manager got in touch with me promptly after submitting a request for information on the vehicle I was interested in. When I arrived at the dealership he had the Jeep Cherokee parked in front of the dealership and ready for me to test drive. Bernardo Huerta was my sales consultant and did an excellent job of demonstrating and explaining all of the vehicle features to me before during and after the test drive. The process of trading in my 2007 Jeep Liberty for the 2014 Jeep Cherokee was made simple and straightforward and I felt appreciated as a loyal customer. I would definitely recommend Jerry Ulm Dodge to friends and family. Thanks Jeremy and Bernie for an outstanding buying experience! I love my new Jeep Cherokee! More