Jerry Ulm Chrysler Dodge Jeep Ram

Wonderful Mike was really helpful on choosing my new ride and also very helpful by providing options without any pressure. So far enjoying my new ride. Thanks t Mike was really helpful on choosing my new ride and also very helpful by providing options without any pressure. So far enjoying my new ride. Thanks to you mike 😊🤘 More

Great service Everyone did a great job completing a recall and taking care of the oil change. The time the car had to stay wasn’t long either. Everyone did a great job completing a recall and taking care of the oil change. The time the car had to stay wasn’t long either. More

Typically Good! Went to dealership for an alternator change. Did not have an appointment. Jeep died as I was pulling it in. Shop said they could have it done the foll Went to dealership for an alternator change. Did not have an appointment. Jeep died as I was pulling it in. Shop said they could have it done the following morning. Keep in mind this is an hour fix. I was told to consider changing belt at the same time and agreed. Consultant told me mine was bad. Showed up next day around five o’clock and Jeep was not ready and was not going to be ready til the following day. Again, an hour fix. Service manager assured me it would be finished first thing the next morning. Showed up at 3 o’clock following day and Jeep was still not ready. I complained again, and was told because I didn’t have an appointment was cause for delay. Could have told me that on day 1. Jeep finally ready around 5 PM but was told that Jeep needed a belt tensioner because new belt was skipping. Quote for new tensioner was just shy of $400 installed. Lucky for me it was covered under my Unlimited Powertrain Warranty. They fixed it in less than 15 minutes but yet the part was $200 and $200 for labor because it calls for 1.8 hours of labor. Doesn’t add up. After all was said and done they said that the new belt was skipping, but now there is a new belt and a new tensioner and still skipping. They said there was nothing wrong with the old belt and it would be fine. The consultant iniatially told me the belt was bad hence the reason why we changed it. Communication was poor. I felt like they were selling me a bunch of goods and were not honest with me from the word go. Usually this dealership parts the seas for me when I come in for service for this has been my shop of choice when servicing my Jeep. I’m a little apprehensive now moving forward. More

the sales team did a great job and was good to their word Jonathan welcomed us and took the appropriate time to make sure we were good with our purchase. While a couple of items came up during the process, t Jonathan welcomed us and took the appropriate time to make sure we were good with our purchase. While a couple of items came up during the process, they have resolved all concerns. Thank you for an efficient process. More

Great I had a Life changing experience that allow me to leave with a vehicle that was one of my options yet met some great people. I had a Life changing experience that allow me to leave with a vehicle that was one of my options yet met some great people. More

HAPPY CUSTOMER! Great customer service, car and price!!! Buying a car can feel sometimes complicated or stressful. Not here! It was fast. Got all the facts I needed about the cars I was looking at, in ord Buying a car can feel sometimes complicated or stressful. Not here! It was fast. Got all the facts I needed about the cars I was looking at, in order to take the best desicion! And now I’m just so happy with my new Dodge Grand Caravan! I not only got a great price/deal for my new car, but I even got links/videos after I bought the car so I can get the most out of my car, (My investment)! Thanks Luis Arevalo for your help and guidance! Fully recommended! In 3 words: “GREAT CUSTOMER SERVICE!” More

Excellent I was impressed by the quickness of the xperience. Jennifer was responsive and took really good care of me. Great experience and I will be back! I was impressed by the quickness of the xperience. Jennifer was responsive and took really good care of me. Great experience and I will be back! More

Non responsibe Never responded to my issues for paint and transmission issue. They were to get back to me in a week and it has been over two weeks. Never responded to my issues for paint and transmission issue. They were to get back to me in a week and it has been over two weeks. More

Jeep Wrangler Salesman Mike did everything i asked. Was very thorough with the whole process. In and out driving my wrangler in 2 hrs. Job well done. Salesman Mike did everything i asked. Was very thorough with the whole process. In and out driving my wrangler in 2 hrs. Job well done. More

Oil swrvice Great service. Very unfortunate that it wasn’t covered by my warranty service that apparently expired while I was on an extended military deployment Great service. Very unfortunate that it wasn’t covered by my warranty service that apparently expired while I was on an extended military deployment overseas. More