Jerry Ulm Chrysler Dodge Jeep Ram

I waited 45 minutes and nobody came to me. I had to look for I waited for 45 minutes and nobody came to me. I had to go and look for someone to help me. And then I waited another 2 hrs. I waited for 45 minutes and nobody came to me. I had to go and look for someone to help me. And then I waited another 2 hrs. More

Martin and Albert are awesome Martin welcomed us before we even got to the first step. He was helpful showing us the exact vehicles I wanted, didn't hesitate on a test drive, and k Martin welcomed us before we even got to the first step. He was helpful showing us the exact vehicles I wanted, didn't hesitate on a test drive, and kept the ride informative and fun (funny guy). Once everything came back with the loan app Albert was just as friendly and helpful. I decided not to purchase my Honda at lease end because I felt they were withholding information, not telling me the whole story. I didn't feel this way once with either of these gentlemen. It's only day two, but I already love my Grand Cherokee and I have these two to thank. I appreciate both of you and highly recommend your team. More

Fantastic Alex is always so courteous and helpful! I didn’t have an appointment and they were super swamped but he got me in and out in no time at all. Even Alex is always so courteous and helpful! I didn’t have an appointment and they were super swamped but he got me in and out in no time at all. Even though I live about 45 minutes away it is the customer service there that keeps me coming back for all my maintenance needs More

Poor customer service I will not myself go back but for others it may be amazing. Had a bad salesman, but the manager helped as much as possible. We were told numerous time I will not myself go back but for others it may be amazing. Had a bad salesman, but the manager helped as much as possible. We were told numerous times we would get our vehicle and after 2 weeks finally for to bring it home. More

Superior Service A++++ My technician, Ron, was both informative and professional. It was a pleasure to meet him and I look forward to reconnecting for future services with m My technician, Ron, was both informative and professional. It was a pleasure to meet him and I look forward to reconnecting for future services with my Dodge. More

Great experience Ignacio was great he helped us get into the car we wanted at the best price. Everyone worked well with us to make sure we were happy Ignacio was great he helped us get into the car we wanted at the best price. Everyone worked well with us to make sure we were happy More

Tracy was great! Tracy was great and she knew exactly what the car issue was before it was even diagnosed! I got the car sooner than expected and I had a great experie Tracy was great and she knew exactly what the car issue was before it was even diagnosed! I got the car sooner than expected and I had a great experience overall! More

Tenacious Our first visit to Ulm did not appear promising, no trucks in our price range but Al through his hard work and tenacious effort found something we lik Our first visit to Ulm did not appear promising, no trucks in our price range but Al through his hard work and tenacious effort found something we like and made the sale. He's a good man. More

Great service! Jen was my service advisor and she was honest, professional, sweet, and just a great person to work with! I feel like my Jeep and I were both treated Jen was my service advisor and she was honest, professional, sweet, and just a great person to work with! I feel like my Jeep and I were both treated fantastically! More

Left Hangin’ i never received a decal on inside windshield for letting me know / reminder of date , service, when next oil change—u know the decal i mean. plus , i i never received a decal on inside windshield for letting me know / reminder of date , service, when next oil change—u know the decal i mean. plus , i oil change warning STILL comes on. it wouldnt be so bad if i didnt contact them already about it but still receive no guidance in return. not satisfied with that OR the fact that i have to drive to another dealership out of my community for this service from now on More