Jerry Ulm Chrysler Dodge Jeep Ram

Darren and Bernie were very professional. This is my 3rd car purchase and it was definitely my best experience. I didn't feel overly pressured, they were informative and helpful. Buying a new car can be str car purchase and it was definitely my best experience. I didn't feel overly pressured, they were informative and helpful. Buying a new car can be stressful on it's own, I recently relocated and being new in town was stress enough so I was very happy that this part of my relocation went smoother than all my other transitions. Thanks for making this a great experience. - A very happy customer. More

Jerry Ulm Dodge is a fabulous dealership! I had called Darren Lane inquiring about a Jeep Grand Cherokee 2013 I found online. He not only told me about the vehicle, he informed me that I could apply for f Darren Lane inquiring about a Jeep Grand Cherokee 2013 I found online. He not only told me about the vehicle, he informed me that I could apply for financing online. This was great considering I live two hours south of the dealership. I explained to Darren that I would not be able to come up to see the car until my husband got off work which meant it would be six or so in the evening. Darren stated he was finished at five, but would wait for us to arrive. He kept in contact with me all day regarding any new information he needed or I needed to know. My husband and I arrived around seven and Darren was there waiting for us. We had spotted a different Grand Cherokee on the lot and asked to see it. At this point Jeremy was also helping us. We looked at and test drove both the new and used vehicles. In the end I decided to buy the used Grand Cherokee. It had everything a person could dream of in a car for the right amount of money. Darren spent all day and half the night working with us and in the end we left Jerry Ulm's with a beautiful (new to me) used Jeep Grand Cherokee! I would and plan on telling all my friends and family about Jerry Ulm and the GREAT staff they have. Everyone is friendly and make you feel at home and not at a car lot! Thank you Darren, Jeremy, John and everyone who made this experience a pleasant one. You are the best! More

Dear Sir: On 7/23 I took my 41k mile 2003 Dodge Dear Sir: On 7/23 I took my 41k mile 2003 Dodge Intergera to Jerry Ulm (invoice number DOCS744680) after my Nephew (mechanic with a shop in Tampa wi Dear Sir: On 7/23 I took my 41k mile 2003 Dodge Intergera to Jerry Ulm (invoice number DOCS744680) after my Nephew (mechanic with a shop in Tampa with over 30 years experience) told me that my computer was not sending a pulse to #1 cylinder. He said he could not fix the problem and that a dealer had the proper equipment to do the repairs. I took the car to Jerry Ulm (invoice number DOCS744680), my service manager was Brian Cummings, whom I told this to and stated that the coils were checked and new plugs were put into the car. He reported back saying that my Injector wiring harness is bad (has been previously repaired) and that it would cost thousands to find a used harness, have it installed and then this may not fix the problem. He also told me that the plugs were not gaped and that the coils were not new (true as I stated they were checked and put back). Your written report also says that the plugs are worn out and that I stated that there was a high pitch moan when pressing on the gas – “the car needs a main drive belt tensioner”. Further, I was told that #1 and # 3 cylinders had low compression which Brian was concerned with. Brian recommendation was that I trade the car in and get a new one. As I could be putting in thousands of dollars and that even this may not fix all the problems. After Cummings comments I had my nephew call him to discuss these issues and he too was told that they believed the problem to be only the wiring harness. Further, that they were not going to test the computer until the wiring harness was first replaced. I again talked with Cummings and he assured me that it was the wiring harness. Told him I did not want him to do the repairs and that I would pick the car up the next day. I was concerned because I know that new plugs had been installed, had no drought that they were properly gaped and was concerned about the computer not functioning properly. Upon paying my bill I did not see where the computer was checked and told the cashier I was concerned as I had specifically asked for this and it was not none. She was kind enough to called Brian who told me that the computer was checked and was ok. I asked him then to so state this on the bill and he said he would. Once in his hand he looked at the bill said that it was on the bill because the computer was giving out all the codes. I repeated that he had not checked what I brought the car into the dealership for which was to see why the computer was not putting out a pulse to the #1 cylinder. He repeated that the computer was working fine. I paid the bill ask again to have the car brought out and left. With all due respect, I have the box from new plugs put into the car. I never complained about a high pitch moan. I have found the wiring harness at a cost of less than $500 instead of the Est $1,550 for the harness quoted by Brian. And feel that his double talk on checking the computer indicates it was not checked. I am a disabled Veteran and transportation is obviously very important to me. Truly, this Intrepid, while older - I purchased the car from the original owner last year, have all the service records and have maintained the car well (has had new breaks, tires, alignment etc. ) it is basically in really good condition. While I may factually need a new fuel injector wiring harness etc., I have lost confidence in work being done a Jerry Ulm and left with the feeling that Brian Cummings has made a blatant attempt to take a good vehicle that could be repaired and flipped, and priced the repairs to me so high that it induces the purchase a new car. I am truly disappointed. More

Emillo and Bob made the buying experience great, no one likes to spend money but I had no problem. Before going to Jerry Ulm dodge, I went to a closer dealership and had a terrible experience and almost d likes to spend money but I had no problem. Before going to Jerry Ulm dodge, I went to a closer dealership and had a terrible experience and almost did not buy a car. Jerry Ulm dodge did it right. More

This is the best dealership that we have done business with. From the start, Bob Potter assisted us with email inquiries and finance approval, He was not working the day I went in and advised Darren Lane with. From the start, Bob Potter assisted us with email inquiries and finance approval, He was not working the day I went in and advised Darren Lane would take over. Great personality and entertained my kids while still getting my info together. He introduced us to Nick who showed me 3 cars over 2 days, he is very personable, no pressure, answered all my questions and went above and beyond to make me happy. I would recommend him to anyone. The finance team was also great; they were able to get us a lower rate & down payment than anyone else in the area. We will never look elsewhere as long as we live in the area. Check them out, you will not be disappointed! More

Damon is a great service advisor and have been all the time very helpful, kind and always understand the issues. But Damon is not the problem, the problem are the tech's. My first unfortunate experience w time very helpful, kind and always understand the issues. But Damon is not the problem, the problem are the tech's. My first unfortunate experience was a noise coming from the trunk every time the car start, they listen it and advise me of changing the fuel pump. Fuel pump was replaced and the noise is the same. Some high tech drove the car and said that he couldn't corroborate the humming noise. then the windows molding started to separate from the doors frame, they ordered a new set, I was told to leave the car at the dealer that day to replace it, around mid day I got a call saying that when they opened the box, the parts were all bend, so they had to order a new set. After 5 days the parts came and they replaced it. After that, the oil change was due, I went for an oil change and I was told that an alignment was needed, so I agree to it. Now if you keep the steering wheel centered it goes to the left, once again I was told that a tech drove it and it is ok, that I should try another long drive to make sure it is happening, well this 4th the July I drove it to Miami and still going pulling to the left. Now I'm waiting for my next oil change to see if they can understand what is happening. Once again, Damon is a great service advisor is not his fault. More

Cleland was good, Lane was a little fake and the finance manager was absolutely awful, hurrying and trying to get rid of us quickly saying people were waiting, but there was no other clients in the dealersh manager was absolutely awful, hurrying and trying to get rid of us quickly saying people were waiting, but there was no other clients in the dealership....he also made a political comment about the President of the United States stating that things were not good because of him. Very unprofessional. Time for a tune up... More

Bryan was a great help and worked to find me the right car at the right price he has earned my business for all future car purchases and service I had a hassle free experience from start to finish you hav car at the right price he has earned my business for all future car purchases and service I had a hassle free experience from start to finish you have a great operation at Jerry Ulm keep up the great work More

Stopped in on a rainy Sunday (that just happened to be the last day of the month) on the way to another dealership for an appointment and met with John for a while. He was very very professional, no pres the last day of the month) on the way to another dealership for an appointment and met with John for a while. He was very very professional, no pressure, and worked with me to get me in what it was that I wanted - a 2014 Grand Cherokee... I was torn between the Limited model and the Overland and John not only didn't try to talk me into an upsale - but actually let ME make the decision. When it came to negotiating, the prices were on point and I really have to give a lot to this dealership in working on customer want, needs, and desire versus high pressure. Needless to say, after working with John for a few hours and talking with the Other dealership, the decision was easy. I got my shiny white souped up Overland and John got the sale. This place is friendly, welcoming, and extremely helpful. John spent tons of time going over the complex computer system and customizations of the Jeep and made this experience a great one. HIGHLY HIGHLY RECOMMEND!!! More

This was a very pleasant buying experience. No pressure and we didn't feel like we were the prize in some kind of sales competition. Coming across the Bay was a good choice. Should have done this for our and we didn't feel like we were the prize in some kind of sales competition. Coming across the Bay was a good choice. Should have done this for our last two vehicles. Bryan, David, and the other sales staff were more than helpful even though I told them I was already working with another person. They answered all my questions and showed me features I was not aware of. This was much different than my last purchases in Seminole. I wanted a Dealer installed option here and it was done in a vary quick manor. Everyone at the dealership has exceeded my expectation. Another thing I'm not use to seeing is that everyone here is in a good mood and smiles. More